West Broad Honda

The mark of a great dealership is the service team on the most important interface on the service team is the Service Advisor. Skills for this critical role include, a sincere interest in resolving your iss most important interface on the service team is the Service Advisor. Skills for this critical role include, a sincere interest in resolving your issue, active engagement with timely updates to the resolution and as a bonus, the ability to explain the issue and resolution to those interested in the details. West Broad Honda has that team of advisors and Waylon Lloyd is among the best! He is the reason I drive much further to get to West Broad Honda!! More

I love my new Accord Hybrid. This was my first service visit, smooth and pleasant experience. This was my first service visit, smooth and pleasant experience. More

My service was great. Dealership was extremely busy. I normally go to Mechanicsville; but I will probably start coming back to broad st. Dealership was extremely busy. I normally go to Mechanicsville; but I will probably start coming back to broad st. More

I brought a vehicle in due to a factory recall. Service was quick and the communication was good. Service was quick and the communication was good. More

The service department always does a great job. They're honest about what needs to be done, often telling me that something on the automatic "to-do" list was already done, or can wait. I love tha They're honest about what needs to be done, often telling me that something on the automatic "to-do" list was already done, or can wait. I love that the mechanic takes a video of what he's doing and explains things in detail. Waylon Lloyd has been my service rep for the past two visits. He's very professional and goes out of his way to make my experience easy. I trust that my car has been well cared for and that keeps me coming to the dealership for my service. More

The salesman and the business manager were both easy to deal with and personable. A prior experience with the service department was also very professionally handled. deal with and personable. A prior experience with the service department was also very professionally handled. More

Trust, trust, trust! Transparency is their biggest strength. You get a video of your car and recommendations for now and future so you can prepare. So thankful for the me Transparency is their biggest strength. You get a video of your car and recommendations for now and future so you can prepare. So thankful for the men and women who work here! More

From making the appointment until service was completed, top notch service and professionalism. No wonder my Mother loved this dealership. top notch service and professionalism. No wonder my Mother loved this dealership. More

brought my vehicle in for state inspection and waited. excellent and prompt service very professional excellent and prompt service very professional More

Shout out to Mark STIGALL it has been an absolute pleasure working with you. If you are looking to purchase a new Honda West Broad Honda is the BEST and I’d recommend Mark STIGALL he is honest and is pleasure working with you. If you are looking to purchase a new Honda West Broad Honda is the BEST and I’d recommend Mark STIGALL he is honest and is very knowledgeable when it comes to setting up my car for me for my phone and GPS. Mr STIGALL took time to explain and show me how things worked it is a little different from my 2021 but I couldn’t be happier with my purchase. This would be my 13tb purchase from this dealer and everyone is so nice from finance to service department over the years and they make things go so smoothly and effortlessly. I am so pleased with my new car and everyone who played a part in making this happen. If you’re looking to purchase go see Mark he’s the absolute best and will treat you right!!!! More