West Broad Honda

Service Rep was very professional. Waiting area neat and clean. Service waiting time was appropriate. Didn't look under the hood but I assume work done was also professional. Waiting area neat and clean. Service waiting time was appropriate. Didn't look under the hood but I assume work done was also professional. More

Great advisor, Waylon always takes care of us. Would not go to any other place. Would not go to any other place. More

Well organized, clear departmental lines of responsibility, and courteous/professional interaction, I would recommend this dealership. responsibility, and courteous/professional interaction, I would recommend this dealership. More

The mark of a great dealership is the service team on the most important interface on the service team is the Service Advisor. Skills for this critical role include, a sincere interest in resolving your iss most important interface on the service team is the Service Advisor. Skills for this critical role include, a sincere interest in resolving your issue, active engagement with timely updates to the resolution and as a bonus, the ability to explain the issue and resolution to those interested in the details. West Broad Honda has that team of advisors and Waylon Lloyd is among the best! He is the reason I drive much further to get to West Broad Honda!! More

I love my new Accord Hybrid. This was my first service visit, smooth and pleasant experience. This was my first service visit, smooth and pleasant experience. More

My service was great. Dealership was extremely busy. I normally go to Mechanicsville; but I will probably start coming back to broad st. Dealership was extremely busy. I normally go to Mechanicsville; but I will probably start coming back to broad st. More

I brought a vehicle in due to a factory recall. Service was quick and the communication was good. Service was quick and the communication was good. More

The service department always does a great job. They're honest about what needs to be done, often telling me that something on the automatic "to-do" list was already done, or can wait. I love tha They're honest about what needs to be done, often telling me that something on the automatic "to-do" list was already done, or can wait. I love that the mechanic takes a video of what he's doing and explains things in detail. Waylon Lloyd has been my service rep for the past two visits. He's very professional and goes out of his way to make my experience easy. I trust that my car has been well cared for and that keeps me coming to the dealership for my service. More

The salesman and the business manager were both easy to deal with and personable. A prior experience with the service department was also very professionally handled. deal with and personable. A prior experience with the service department was also very professionally handled. More

Trust, trust, trust! Transparency is their biggest strength. You get a video of your car and recommendations for now and future so you can prepare. So thankful for the me Transparency is their biggest strength. You get a video of your car and recommendations for now and future so you can prepare. So thankful for the men and women who work here! More