Horrible. One of the worst buying experiences in my life. We entered the dealership around 2pm and told them exactly what we needed (already been guaranteed by two other dealerships) for my car on trade. 2 hours later, they insulted me by bringing an offer that was $3,500 less then what I'd been offered with the same company (Page Auto) down the street. They also would not come off the price of the precious A5 the quoted as a "sale" price (absolute joke). To make matters worse, I ruptured my achilles tendon and had surgery just over a week ago so I was still in a full leg cast. It's not like they didn't see that coming through the door because I'm on crutches. We left at 4:45 and went to Subaru of Richmond and bought a new WRX. They were very reasonable with my trade, cost of the vehicle and we were in and out in about 45 minutes at the end of their day on a Holiday weekend. I'll be giving them a 5 star review. I usually do not take the time to writes reviews like this but I wouldn't send my sworn enemy to this establishment. Luckily, I've got a significant other who's patient but she'll also be filing a negative review. If you want to be treated fairly and get a reasonable price for your trade and your purchase, DO NOT GO TO WEST BROAD AUDI/VW. Simply a horrid waste of my time. Thanks for ruining my already challenging Saturday.
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