Reason for Visit: Sales
I recommend this dealer: Yes
My Review of West Broad VW/Audi:
I have had my VW Cabrio in to be serviced twice in the past 30 days for an issue with my locks. The first time I paid over $900, they claimed to have replaced a part of the locking system, and guaranteed me my problem would be solved. Every original symptom was still present and all they would need to have done was sit in the car and press the lock button and they would have known it was not fixed. I took the car back a few days later, and they claimed the problem was a two-fold issue that was not resolved with the first repair, and a second fee of $600+ would need to be paid for a second part/labor. I spoke with the service manager, Mr. Reynolds, and he assured me that the second repair would resolve the problem, and he would handle it personally. He also said there was no way he would be able to give me any proof that what they were doing would fix the issue. I picked the car up on Friday to have it for the weekend, but when I was given the car the locks/keyless entry did not work at all, and the entire security system had been disarmed. Both the keyless and security were operating fine before. I asked the rep what I should do, and he very rudely told me I needed to take the car, he would not help me. I chose to leave the car at the dealership. I left messages for a higher manager, Mr. Mark Parham, and the owner, Mr. Larry Page who returned my call Monday. He offered to waive the labor fee, but still have me pay a partial fee for the new part. Frustrated, I agreed. I picked up the car Wednesday, Feb. 27. The locks inside now work, but I can no longer unlock my trunk, and the convertible roof will not go down. The hydraulics system in the roof was replaced 6 months ago at the same dealership, and two days prior to the original drop off worked fine. I have contacted Mr. Page, and have not yet heard back. This is not the level of service I expected. I took my car there because I thought they would be the most knowledgeable. Instead the car now has more problems then when I started.
This issue is now been forwarded to the BBB and other local/state consumer agencies and I am working on getting this issue resolved. This vehicle only has 56,000 miles and I have spent over $5,000 in 12 months at West Broad Volkswagon in Richmond VA to fix problems that are STILL OCCURING.
I highly reccomend not backing down to this auto group. Stand your ground and DO NOT be bullied by their sales team and managers.
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