The car buying process was fairly painless and satisfying. That may not be a reflection of West Broad VW as the associate that sold me my car was a guy I knew from the past because he worked at AT&T so we already had something in common to break the ice because he helped me before. However, my issue with West Broad was after buying my car. Unfortunately I feel as though their customer service only runs the course of you paying and signing your name on the dotted line. I should've known better than to go with them over Priority when the manager gave me a hard time over a safety kit that was supposed to come with the car and wasn't. He was really willing to lose a sale over a safety kit! Fortunately my sales associate kept his promise and had it waiting for me a few days later. My biggest issue with them was the service I received in the West Broad Collision center. After experiencing horrible service where my car was damaged while in their care and having to pay for what they broke on my car (read the full story on my review for West Broad Collision Center) I sought to speak to the manager over top of the shop manager at the collision center. A few days after getting my car back I received an automated email from the branch manager MARK PARHAM. It contained a bunch of information about how if I wasn't happy with the service to give him a call because he cares about my experience blah blah blah. Well I did I called him numerous times and he never answered. Left a message and he never returned my call. Went up to the West Broad VW and he was at lunch. Came back at 2pm to see if he was back from lunch but he was in a "meeting" said he'd come out in 15 minutes and I was left sitting there for an hour before I realized he was never coming out. I have no clue what this guy looks like or if he even exists. What startled me the most was how protective of this guy the associates were. No one made eye contact with me not even the guy that helped me with the money portion of the buying process when I bought my car. It felt cold in that show room like I wasn't wanted or welcomed. I paid for my car in cold hard cash, no financing. I deserve respect well after buying my car. Don't give me great service to get the deal then treat me like crap later. Unfortunately that's exactly how I'd summarize my experience at West Broad VW. Long story short, take it from me and spend the extra 1,000 at Priority or even Browns if you're in the market for a VW, it really is worth the extra money for customer service that lasts beyond the initial buying process. Don't allow yourself to get to a place of feeling used or mistreated like I have with them. Will be taking my car to priority for servicing in the future (which they offer for free when you buy your car through them).
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