West Broad Volkswagen

Russ did a great job helping me pick out the perfect car for me. He was very thorough and had great knowledge of all the products. I know that he went above and beyond to ensure I had a great experience. for me. He was very thorough and had great knowledge of all the products. I know that he went above and beyond to ensure I had a great experience. More

I live 90 minutes from the dealership. Iphoned Brandon, told him the car I wanted, equipment, and the price I was willing to pay. We reached an agreement, and while in Richmond on other business, we stoppe told him the car I wanted, equipment, and the price I was willing to pay. We reached an agreement, and while in Richmond on other business, we stopped by to meet him in person,and were impressed by him, the dealership, and other personnel we came in contact with. I told him to e-mail the contract,we had a deal, and the Avant was ordered from Ingolstadt since nothing was available within a reasonable radius. The car arrived earlier than projected ( a pleasant surprise ). I told Brandon I wanted no more than a 30 minute turnaround for delivery and was eschewing any dealer add-on options. He met the criteria and I had a refreshingly smooth delivery, especially compared to other recent experiences. Quite candidly, you have a very nice, affable, competent, and knowledgeable sales consultant in Brandon Crenshaw. I foresee calling him in 24-30 months to discuss an Avant A6, as long as I keep liking my A4, which is a wonderful vehicle. I appreciate the willingness of all involved to "cut to the chase", and simplify the process for this old(74) sales and marketing warrior. More

My wife and I recently purchased a used Audi A4. Mr. Thomas went above and beyond to secure us the lowest interest rate possible with our challenged credit. He was up-front and honest about our low scor Thomas went above and beyond to secure us the lowest interest rate possible with our challenged credit. He was up-front and honest about our low score. We contracted at 10.99 as a worse case scenario and the next day true to his word he called us and cut the rate in half! WOW! Thank you! You don't find many in the car business this honest. Our salesman was very friendly as well and knew his product inside and out. Most of all they were respectful of our time. More

Our sales experience at West Broad Volkswagen was outstanding, primarily due to our sales rep, "James Anderson." His professionalism and knowledge of the inventory line was far superior from any othe outstanding, primarily due to our sales rep, "James Anderson." His professionalism and knowledge of the inventory line was far superior from any other dealership around town. His expertise and experience with sales, helped guide us into choosing the right vehicles without any added pressure of buying right away. Also, their excellent level of customer service from beginning to end was a major plus in our buying decision. I would like to give credit to James, his Sales Managers "Frank & Bobby" and Finance Manager "Bill", who made it very easy for us to close the deal, which is why we ended up purchasing two vehicles from them. I highly recommend purchasing from West Broad Volkswagen due to their staff and service. More

This is the second car that I have purchased from Broad Audi/VW The people have been very professional and pleasant. James has been an absolute delightful salesperson. The service department personnel hav Audi/VW The people have been very professional and pleasant. James has been an absolute delightful salesperson. The service department personnel have also been very user friendly. I've recommended Broad Audi to my friends who have nothing but positive comments. More

"Deceptive" is one word striking out when I think of this dealership. This past week, my wife and I came to trade in our car, agreed with Michael Fetty for the price difference of $7500. think of this dealership. This past week, my wife and I came to trade in our car, agreed with Michael Fetty for the price difference of $7500. Bobby Choi came in and said in order for us to get the 1,9% preferred rate (Passat 2012) with Volkswagen, we had to put down $2500. We disagreed, but after a day thinking it over we agreed and came to sign the deal. But the paper wrote the car price was $26K instead of the $24,5K that we agreed. The finance manager, Bill Thomas, said it was the $1500 "buy down" that he had to pay to the creditor in order for him to offer us 1,9% interest rate. None of this was ever said to us, both my wife and me, beforehand. Very deceptively, Bill talked about low payment, not much more than what we were paying for the Jetta 2011 which we traded in, etc. But he knew or must have known, that the payment was low only because we paid $2500, effectively lower the loan by more than 10%, not because of his addition of $1500 illegally to it. Then he said, he heard Bobby Choi talked about "buydown" also. My wife and I could not be 100% positive he did or did not use the word "buydown", but we were positive he did not mention the EXTRA $1500 on top of the car price. Bill declined to answer if he heard of the $1500 extra. In all, I think Michael Fetty, Bobby Choi, and Bill Thomas were equally guilty of this grand deception, which I think they use to cheat most other car buyers. They wanted to create a situation "too late to change anything", with keys and tags already swapped, etc. In fact, upon our entering the dealership for the 3rd and last time, Michael Fetty took our keys right away and went to swap tags. Bill made it as if the $1500 extra had been an absolute requirement, necessity, in order to get 1,9% financing from Volkswagen. Today I am going to contact Volkswagen about it, and will go to the BBB. This trio must have cheated thousands and thousands of dollars from too many buyers. And my protest to different levels of authorities will concentrate on these three people, not of other ones at West Broad VW, and not of the dealership, or Page Auto group itself. I think Page Auto Group would never tolerate such action, and this surely is never in their policy, or in training manual. I stand behind all the facts in this matter. More

Brad has the most arrogant attitude. He speaks as if he is the only person in the world who knows everything and thinks like we are at his mercy. Most frustating attitude; He is arrognat on the phone and i is the only person in the world who knows everything and thinks like we are at his mercy. Most frustating attitude; He is arrognat on the phone and is never polite. The first thing we hear from him when we give the car for service is "your tires need to be rotated and wheel balanced" and they charge $$$ for the same useless/unnecessary work. Not at all courteous. I will never go back to him/West Broad Audi. More

There were some taxing issues from Audi in Germany that delayed my car nearly 8 months from the time I ordered it. It was enormously frustrating. Matt and his sales manager Brenton went above and beyond delayed my car nearly 8 months from the time I ordered it. It was enormously frustrating. Matt and his sales manager Brenton went above and beyond to make my experience a good one. I love my car!! More

West broad audi dealership provided a very customer friendly experience explaining everything about Audi since I am new to luxury car segment. Have given full freedom during test drive. Matt spence fro friendly experience explaining everything about Audi since I am new to luxury car segment. Have given full freedom during test drive. Matt spence from this dealership was very friendly and he answered every question of mine and was available on email which enabled me to communicate with him at my convenience. More