West End Lincoln
Minneapolis, MN
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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I appreciated the quick appointment for an oil change, etc. I liked the video they texted me about my car as well. Everything was timely and I have no complaints. Thank you! etc. I liked the video they texted me about my car as well. Everything was timely and I have no complaints. Thank you! More
I loved everything about my experience here 5+ stars for me! Will gladly refer others. me! Will gladly refer others. More
Seamless purchase! Very professional and friendly. Eric B. did everything he could to make us feel comfortable about our car. Very professional and friendly. Eric B. did everything he could to make us feel comfortable about our car. More
Bought a 2022 BMW at this dealership 2 yrs ago. Did a test drive with a sales person & bought it that day. Was surprised to get pulled over by police for an illegally dark tint on the driver’s side Did a test drive with a sales person & bought it that day. Was surprised to get pulled over by police for an illegally dark tint on the driver’s side window & the front passenger window. No one told me I was driving illegally tinted windows when I bought the car so I called & talked to “Rose” at West End service who told me that their dealership had no responsibility to remove the tint & that all used cars are sold “as is” & then hung up on me. I called Rose back & explained that no one told me I was driving a vehicle with a tint illegal in MN & that I felt the dealership should take responsibility for knowingly selling me a car that had an illegal amt of tint. She then told me I could bring the car in the following wk to have it removed. I asked who authorized it because I did not want to have it done & get stuck with an unknown fee. She refused to tell me her job title & said I needed to talk to a manager & then hung up on me again. Since I was not given an appt or told how to proceed to get the work done, I called & left my # with Mgr Tyler. He called me the next day & I told him about Rose hanging up on me twice. He made excuses for her saying that she has a hard job & may have just had a bad day. While I am glad the dealership caved to my very reasonable request after I persisted with a second call, my trust in this dealership to treat me courteously, accept responsibility for what I feel was wrong in not disclosing the illegal tint at the time of sale & treat me courteously when I was inconvenienced by being stopped by police for that issue has eroded the trust I had in West End. I have made plans to have the tint removed at my own expense through the BMW dealership which has always been totally friendly & helpful. I believe that a consumer protection law should require a dealer to disclose anything about a car they sell you that is known to be illegal to drive it in the state it is sold to you. More
The service was excellent. The communication was timely and regular. All of the service managers were pleasant and a delight to work with. The communication was timely and regular. All of the service managers were pleasant and a delight to work with. More



