West German BMW

West German BMW
500 Pennsylvania Avenue
Fort Washington, Pennsylvania 19034-3304

Sales: (215) 643-3322
Service: (215) 643-3322
Parts: (215) 643-3322

Manufacturer: BMW

Most Reviewed Employees
Robert Cesarini Robert Cesarini
General Manager
Nick Tosti Nick Tosti
General Sales Manager
Nevin Horst Nevin Horst
Pre-Owned Sales Manager
Kelley Keegan Kelley Keegan
BDC Manager
Jim Livezey Jim Livezey
Service Manager
Jim Foster Jim Foster
Sales Manager
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Free WiFi
Children's Play Room
Customer Lounge Area
Free Coffee
Free Drinks
Parts Store
Free Loaner Cars
Automated Car Wash
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television

Hours of Operation
Sales/Showroom

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
42 Reviews
West German BMW

Overall Score: 5 Star Rating4.9



About West German BMW
Certified: West German BMW
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, West German BMW has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About West German BMW
Family Driven for over 43 years!

With over 43 years of BMW experience WG prides itself in the level of services you come to expect from BMW! From sales to service to parts West German BMW offers you the quality of service from all our departments and the trust from the family owned and operated BMW center since 1967!

Our primary concern is your total BMW experience with complete satisfaction and the high standards we offer all our customers.

West German BMW...Three letters say alot "BMW".......
But 2 letters say it all "WG".......


secondprin
4/30/2012 7:45:27 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dave Cochran

My Review of West German BMW:
Our sales professional at West German is Dave Cochran. His product knowledge and customer service is tremendous. During the ordering process to delivery of our new BMW, Dave spent a great deal of time with us. I would highly recommend seeing Dave when visiting the Dealership.

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psquare8
4/25/2012 1:21:16 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Cesarini, Nevin Horst, Kelley Keegan, Jim Livezey, Nick Tosti

My Review of West German BMW:
This was a very positive buying experience from start to finish. I traded in a 4 year old BMW and felt the valuation was fair and within the upper range of published prices -blue book, black book. The pricing in the new car was very competitive. At any point I had a question or concern, the client advisor, Mark Wisniewski provided a prompt and complete response. It was a bit of a wait for the car, largely due to BMW's production and the sales staff was very up front and honest about the delivery timetable and the allocation. At delivery the dealership unearthed yet another nice rebate-thanks. The car was as ordered and in perfect condition.

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slorenzsmith@yahoo.com
4/22/2012 7:29:14 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rob Ridgway

My Review of West German BMW:
My husband and I recently purchased an X3 at West German BMW. We were so pleased were with our purchasing experience. Throughout the process, we were very fortunate to work with Rob Ridgway. Rob did such a terrific job from when we first spoke on the phone to set up an appointment all the way until we drove our new car off the lot. His down-to-earth demeanor and approachability made us comfortable right away. Rob provided excellent guidance as we narrowed down our choices of options; we felt that we could trust his recommendations and definitely knew we were in good hands.

Rob was very patient as we went through the decision-making process of where to purchase the car. He was attentive but not overly-aggressive in his salesmanship. We spoke with multiple dealerships in the area. Although there were dealerships which were located closer to us, a large factor in our final decision to purchase from West German was the positive relationship Rob had built with us.

Once we ordered the car, Rob continued to do a great job of communicating with us and keeping us up-to-date. When the car finally arrived, the final steps of purchasing the car couldn't have gone more smoothly. Rob carefully walked me through the features of the car and did a wonderful job of explaining everything. In addition, he has followed-up to make sure that all is well with our new X3.

We couldn't have been more pleased with our experience with Rob and West German. We'll certainly be letting our friends and family know this as well!

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vanessa262
3/16/2012 6:26:53 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Reedman

My Review of West German BMW:
I had purchased a new 328XI in November of 2011. The car was only 3 months old when I was sitting at a red light and was rear ended by another driver who was traveling at a high rate of speed. The car was totaled.
Dave Reedman worked tirelessly to find me another car. He actually found me the exact same make and model in a very short timeframe. He even came into the dealership on his day off to deliver the car to me. He really went above and beyond my expectations to provide great customer service.

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piecesoftyme
2/5/2012 11:21:55 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: ed fallon

My Review of West German BMW:
ed fallon was a consumate and compassionate adviser as opposed to a seller.He guided through all of the many features of a new to us BMW. Even though we live one block away from a different BMW dealer, it was and will be worth the time to drive to West German BMW for any future purchases. Ed followed up on phone calls and with our many questions.

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dtslost
12/11/2011 6:28:11 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Reedman, Colleen Morgey

My Review of West German BMW:
I justly gave a 5 rating for each of the criteria listed. My client advisor David Reedman showed exemplary skill in making sure I was informed and comfortable with every step of my car purchase. Everyone I have interacted with at West German BMW was very professional and friendly. So yeah, 5's across the board

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etaproductions
11/22/2011 1:38:47 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Reedman

My Review of West German BMW:
I love my X5! Thanks to my sales consultant David Reedman, I was able to get a good car that I could afford, at a great price, that so far has been absolutely reliable and fun to drive! David was courteous and very knowledgeable about the car. I found the whole purchasing experience very stress free, and, I very much appreciated David showing me how the features worked on the X5, and giving me the confidence to know that I am truly behind the wheel of the ultimate driving machine.

Overall, I would highly recommend David Reedman and West German BMW!

This car is so sweet that now my brother wants an X6! Oh-oh!

See you soon West Germain!!!!

regards,

Joseph

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candytunes
8/10/2011 2:13:51 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Gary

My Review of West German BMW:
I brought my car in to have it inspected (2000 323ci convertible) Even though the car is 11 years old they treated me like I was driving an M6.

I was surprised by the need for replacement of parts that another repair shop had installed only a year previously and when I went back to the previous shop, they told me no way they should have replaced those parts! they made me believe that they used only BMW parts.

to make a long story short, West German BMW went out of their way to honor the 2 year parts warranty on the parts they replaced even though they really didn't have to. It turned out that the previous mechanic had lied to me and when I requested the invoices for the BMW parts, he sheepishly told me "they were aftermarket parts."

They made me look like a fool because I was angry at West German BMW and during the process, I was kind of a jerk to them because I thought they did unnecessary repairs.

West German BMW never lost their cool, they conducted their business with integrity and completely exposed the other mechanic shop I had used for what it was: a low budget shop that does shoddy work with sub standard parts.

Even after I was rude, and in spite of the fact that they did nothing wrong, West German BMW knocked a significant amount off the repair bill.

They won my business for as long as I live in the area!

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DSparacino
8/9/2011 3:05:56 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Urban

My Review of West German BMW:
Greg Urban of West German made buying a new car a very pleasant experience. My car was ordered and arrived on time and was perfect.

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Stulio3@comcast.net
6/15/2011 7:56:40 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ed Fallon

My Review of West German BMW:
I liked best about my experience with West German was their integrity. When I first contacted the dealership about the car I was looking for they told me it was on the lot and when I arrived it was. I do not like when a salesperson tells you they have a car and when you get there it is not in stock.

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Reviews 11-20 >>