Reason for Visit: Service
I recommend this dealer: No
My Review of West German BMW:
I found that they had a special price on an alignment via their website. I called in inquire about the alignment and they told me that the website was outdated, but they would honor the price. I though great! I dropped off my car early before they opened and left the keys and everything with my information. I made special arrangements with my family so I could use my mom's car that day. The entire day passed and I get no phone call whether the work was completed or not. I tried calling the service department and no one would answer the phone. I called the front desk and they would just forward me to the service advisor who wouldn't answer the phone. I get there at 3PM and no one seemed willing to help me. I guess they didn't think an 20 year old was a very high profile customer. I finally track someone down and they tell me that they couldn't align my car. They needed to replace the control arm ball joints and wanted $900 to do the work and had to special order the parts. This is absurd because the control arm ball joints are $20 replacement parts and can be done in an hour at most with the BMW tool. I know this because the same procedure was done by the previous owner several years ago. I refused the work and wanted my car back immediately. After 30 minutes I still didn't get my car back. I asked where it was and they said that the car was at another location down the road because they do their alignments at a different facility. They also said the guy working on my car was out at lunch. Another hour passes and they keep telling me it'll be there in 5 minutes. Eventually the service advisor just leaves and I couldn't find him. After 2 hours of waiting he reappears to give me my keys and a bill for the alignment (which wasn't done!). I argue with the guy for 10 mintues before just giving up and wanting to go home. I start driving home and released they were messing with my radio and settings all over the car. My AC was on full blast, radio settings were changed, greasy finger prints on my radio display, and worst of all my mileage was about 10 miles higher then when I dropped it off. Funny thing because BMWNA usually calls people after each service appointment, sale, etc to see how it went. I never got a phone call from BMWNA to rate them. I guess they just lost my paperwork.
Cliff Notes: They didn't do alignment as requested, Wanted $900 work to be done before alignment can be done, I did not authorize them to take the car somewhere else, Car was used for personal use during the day, Interior was not left the way it was, Charged for alignment that wasn't done, Ignored me when I tried to get help, Never called to tell me the car couldn't be aligned,
These guys are crooks and I'll never return to them ever again. Not even for parts or sales.
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