West Herr Chevrolet of Rochester - Service Center

I Purchased a 2023 Tahoe LS from West Herr Rochester, and it was truly a pleasant experience. On a scale of 0-5, I rate it five. Service is a completely different story… I rate it zero. I took the Tahoe, w it was truly a pleasant experience. On a scale of 0-5, I rate it five. Service is a completely different story… I rate it zero. I took the Tahoe, with four hundred miles on the odometer, in for service on May 18th because it was flashing all types of error messages, which were diagnosed as being caused by a faulty injector. Due to parts shortages, the injector was not replaced until June 13th. When the technician took the Tahoe for a test drive, he noticed a noisy / jerking transmission that needed further diagnosis and repair. On June 19th I called for an update on the repair status and was told that there was only one technician who was qualified to diagnose and repair the transmission and he had an engine install and two transmissions to repair ahead of me. Further calls went unanswered. Emailed the CEO of West Herr… no reply. I contacted Chevrolet Customer Assistance and they have also been stonewalled in getting updates. The Tahoe has now been out of service for 52 days, meeting the legal definition of a Lemon (30 days). Totally unacceptable! More

Service was great! Just don’t understand why it cost me 1200 dollars to put breaks on a 2021 Silverado trail boss. The truck has 16500 miles on it! They wouldn’t even g Just don’t understand why it cost me 1200 dollars to put breaks on a 2021 Silverado trail boss. The truck has 16500 miles on it! They wouldn’t even give me any discount in price. If I have another issue with it looks like I will be taking it somewhere else. Wasn’t the mechanic that did the work. He did a fine job. More

Everyone there are so nice they take very good care of customers. Alex and Tom and Mike in service are the best. Not sure if the name of the young man that checked me in for my car service but he was very customers. Alex and Tom and Mike in service are the best. Not sure if the name of the young man that checked me in for my car service but he was very nice as well. My husband and I keep coming back because of the great service we get. More

I had great customer service and they finished my car as fast as they can fast as they can More

They are terrible! I won't go back again! They said I needed tires for $1000.00 but I didn't! I won't go back again! They said I needed tires for $1000.00 but I didn't! More