West Herr Ford of Rochester

Although, this was a recurring issue, they made sure this time it wouldn't happen again by ordering a replacement. Also compensated me for my time. The staff in the service department are always friendly. time it wouldn't happen again by ordering a replacement. Also compensated me for my time. The staff in the service department are always friendly. More

Service was fast and good. Care was taken as to what I thought and my concerns. Felt like I mattered. Care was taken as to what I thought and my concerns. Felt like I mattered. More

Overall West Herr has been great to work with ,from sales to service and collision repair. The whole team has gone above and beyond to have great customer service. We are on our third vehicle purchase and wi to service and collision repair. The whole team has gone above and beyond to have great customer service. We are on our third vehicle purchase and will definitely return and recommend. More

Zachary was great. Very helpful answer all my question Would come back to him any time I need something done Very helpful answer all my question Would come back to him any time I need something done More

Needed a stolen key fob replaced ASAP. Nick at West her Ford got me right in, took care of me promptly, great service. Nick at West her Ford got me right in, took care of me promptly, great service. More

Chris did a great job got the car in quick the tech working on it was professional great job working on it was professional great job More

Excellent service on my 2015 Fusion, was able to get everything done in one visit. Thanks everything done in one visit. Thanks More

Very helpful and customer centered. Sales professional Denise was exceptional. She worked hard to find exactly what we were looking for. She was a pleasure to work with Sales professional Denise was exceptional. She worked hard to find exactly what we were looking for. She was a pleasure to work with More

I trust that the service department does their very best to keep my car in tip top shape. I also love the Valet service. Thank you West Herr Ford of Rochester. 😊 to keep my car in tip top shape. I also love the Valet service. Thank you West Herr Ford of Rochester. 😊 More

Miscommunication between 2 Service employees left me waiting 2 hours. When I went to check on status they didn't even start the work. I Left with my keys, talked to GM. Thank you GM for the free oil cha waiting 2 hours. When I went to check on status they didn't even start the work. I Left with my keys, talked to GM. Thank you GM for the free oil change is about all I can say More