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West Herr Honda

6120 S Transit Rd, Lockport, New York 14094
Sales: (716) 625-4300

Makes: Honda|Service Center
 
Excellent
98% Recommend

Overall Rating 4.9

77 Lifetime Reviews

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West Herr Honda
77 Lifetime Reviews
West Herr Honda Info
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Reason For Visit
Sales (Used)

"better experience than the competing honda dealer."

A last minute stop at West Herr to check out a car I had just happened to catch on the Internet turned out to be well worth the visit. Dave Hoeflich took care of me, he knew the urgency and made special arrangements to bring the vehicle up from Hamburg after this crazy snow storm. Very well treated by both Dave and Jim and tonight I'm driving home an excellent mint condition Accord.

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Employees dealt with

Dave hoeflich
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Reason For Visit
Sales (Used)

"Purchased used 2012 Honda CRV EX 4WD"

Our salesperson, James Yarger, demonstrated a very high degree of professionalism and excellent customer service skills. We were invited to test drive several prospective, used vehicles overnight to really get a feel for them. The sales process was very efficient as we transitioned from a leasing a 2012 Honda Civic to finally purchasing a used 2012 Honda CRV EX 4WD from West Herr. Mr. Yarger delivered a great value without any pressure in a very short time frame. Excellent experience all around! Entire sales time at the dealership to close the deal and driving the CRV away was well under 2 hrs total from beginning to end.

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Employees dealt with

James Yarger
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Reason For Visit
Sales (Used)

"Excellent Service"

I had a really great experience all around at West Herr Honda while purchasing a Honda Odyssey. We were greeted by John Fisher in sales, who provided us with a lot of information and spent time finding the perfect van for my family. I definitely will come back and see John Fisher for future car purchases.

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Employees dealt with

John Fisher
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Reason For Visit
Sales (Used)

"Thank You!!"

I will start off by saying I HATE buying cars. However, we were looking to trade in our truck and get two cars instead so we had to start looking. West Herr was not our first stop, but I am so glad we decided to look here! Right from the minute we walked in the door the experience was great. Gerry Signore was our sales person and he was Fantastic!!! He went above and beyond in every aspect. We are delighted with our new Honda Accord and Odyssey. I will definitely be coming back to see Gerry for our next auto purchases!

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Employees dealt with

Gerry Signore
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Reason For Visit
Sales (New)

"Excellent Service"

Our salesman Mike Barsuch was great to work with. He was very knowledgeable about the CRV we were interested in. We felt absolutely no pressure as we had with other dealerships we recently visited. We were able to take same day delivery of the car which was great. Everything was handled quickly and efficiently which we really appreciated since we had our 6 month old with us. The staff at West Herr took all the stress out picking out our perfect vehicle!

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Employees dealt with

Mike Barsuch
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Reason For Visit
Sales (New)

"This has been an amazing experience!"

I came to West Herr Honda because of the encouragement of a friend after being completely dissatisfied with my experiences at two other Honda dealerships. I have had an amazingly positive experience and am driving away in a great car now. The on-line search for the specific color combination was easy. I called ahead to make sure the car was still in stock. Mariah took the time to locate the car and have someone ready to meet me. Dave Hoflich has been so great to work with. He was so thorough while showing me around the vehicle and this was something that had not happened at other dealerships. Dave also spent time telling me about the West Herr Family, and, quite honestly, their Buffalo roots and philanthropic practices were big selling points. Working with Jamie, Jim Kelly, and Dave as we went through the buying process has been truly such a positive experience. I felt that the guys worked with me, they were respectful, thorough, and fun! Who knew that buying a car could be fun?! I honestly can't imagine ever going anywhere else to buy a car!

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Employees dealt with

David Hoeflich, James Raymond, Mariah Douglas, Jim Kelly.
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Reason For Visit
Sales (New)

" Impressed by West Herr Honda"

We just had a wonderful car buying experience. Having gone to three different dealerships, we were truly impressed by West Herr Honda. Our salesperson, Dave Hoeflich, was extremely personable and very knowledgeable. From the minute we walked in, to the test drive and final purchase, Dave was on top of everything. He was there to help us find the car that we wanted. Thank you for making what could have been a very trying event into a real joy.

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Employees dealt with

Dave Hoeflich, James Raymond
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Reason For Visit
Sales (Used)

"Wouldn't go anywhere else!"

Everyone was so helpful. Joe Apolito, Erik Arden and James Raymond really went about and beyond to help us get an affordable reliable car. I went in with little hope for getting a decent car for my growing family for a workable monthly payment. We looked around and I found 2 used SUVs that I absolutely loved. Joe from service came out with 2 sheets that showed everything they knew about each car. It also showed us exactly what they thought the car would need in terms of repairs in the near future. Neither of them obviously needed anything major, tires in 5-10k, 60k tune up, brakes...etc. With that information we decided on the one! Once we knew which car had to be ours, Erik helped us get the best deal. We determined the best down payment and got everything started. From then on it was in the hands of the miracle worker Jamie, from the finance department. We knew we were going to have a rough time getting a low interest rate, but somehow, Jamie got us lower than we could have imagined. Bundled with an awesome service plan, we were right at what we knew we could afford in terms of monthly payment. All of this was done in 2 visits to the dealership, about 60-90 minutes each time. Not a whole afternoon of going back and forth, seeing what 'the manager can do' or any games. They were straight forward and honest. Short and not frequent visits were a must, we had a 10 week old baby with us both times. She cried, ate and needed a diaper change. No problem! They were so accommodating- even Joe from the service department wheeled her around in her stroller while we were signing paper work when she was getting fussy (she doesn't like to sit still) and put her right to sleep!

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Employees dealt with

Erik Arden, Joe Apolito and James Raymond
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Reason For Visit
Sales (Used)

"Great Experience!"

Gerry was very informative and willing to work with us to get the price to fit into my budget. This was an excellent first car buying experience!

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Employees dealt with

Gerry signore
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Reason For Visit
Sales (New)

"Visit for new lease"

My husband and I came ind to upgrade our lease..very impressed with service. Dave Hoeflich was very helpful. Would come back again...Would recommend to others

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Employees dealt with

Dave Hoeflich
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