My experience at the dealership was better than I ever expected. The sales representative makes all the difference. MIKE BARSUCH was above and beyond the best sales advisor I have every encountered. Polite, understanding, knowledgeable and a rapport builder! I traded in a leased 2013 Honda CRV and leased a Buick Encore. Until I learned from Mike the vast inventory and special promotions that West Herr can offer, I had no idea how "HUGE" your inventory is and the interaction available from your many, diversified dealerships. He worked diligently to get me to my expense level and I wound up with wishes come true. I love the Encore and hope you allow Mike to run a sales meeting and let them know how he used his fortitude and your inventory to get the job done and I might add, quickly and efficiently. I am 72 years old and on a smaller budget. He treated me as he would his own Mom. He stayed an hour past his shift and helped my with the Bluetooth and On Star connections, always explaining what he was doing. Thanks, Mike, and best success to you. Climb that ladder and always be as you were to me. I am so happy!!