Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

West Herr Toyota of Orchard Park

Orchard Park, NY

Overview
Reviews
4.8
348 Reviews
Call Dealership (716) 648-4141

4141 Southwestern Boulevard

Orchard Park, NY

14127

Directions

By Type

Showing 111 service reviews

November 25, 2025

It was easy to set up an appointment, when I arrived for my appointment every thing was ready and they documented what I wanted and I waited in waiting area. Service work was completed in timely manner and More

by Gaius.becker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cailin
Report | Print
October 20, 2025

Easy to get appointment within my time frame. Professional, friendly and estimated completion time was spot on. More

by Coachjohn46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cailin
Report | Print
October 19, 2025

I'm from out of town and needed my oil changed and tires rotated. They fit me in their schedule with no problem and were able to pull up my cars record More

by wierzbic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Report | Print
September 14, 2025

Been working with this dealer for 30 years. They are always fair with their customers. I’d recommend them. They have helped me, I’m sure they will help you. More

by carl_koester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reception, shop
Report | Print
August 08, 2025

I always have an exceptional experience, when I come to West Herr! Everyone there, are friendly and go beyond to help you. More

by plmertz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
August 01, 2025

Everything went smoothly. Everyone is helpful and friendly at this dealership. Callin did a great job! More

by mjmuraco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Callin
Report | Print
July 15, 2025

They never take your concerns seriously. Unless its obviously broken they will take a quick look at it and not go any further. You will get the run around if you have warranty. More

by Stansberrypjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve
Report | Print
Jul 15, 2025 -

West Herr Toyota of Orchard Park responded

We are sorry to hear this was your experience with us. If you could please reach out to our Service Manager, Paul, we would like to look into this further for you. You can reach him at 716-926-7851. Thank you.

April 20, 2025

Steve, is very through with everything thing I asked him about my Toyota Tacoma service More

by Jc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve mcloud
Report | Print
April 12, 2025

Very efficient, polite, friendly and professional staff and very pleasant waiting area to sit while my car had its service completed. More

by Mareilec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember any names
Report | Print
March 07, 2025

Excellent service good customer service Better knowledge about the vehicle Good communication with the customer Nice coffee More

by Azhar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Report | Print
1
2
...
12