West Herr Toyota of Williamsville

The employee at this dealership under the name Christian wanted to argue with me when I called about a complaint. I was in an accident prior to my visit on 3/16/2026. The location of 8129 Main St. has appar wanted to argue with me when I called about a complaint. I was in an accident prior to my visit on 3/16/2026. The location of 8129 Main St. has apparently two different Toyota locations despite the fact they are alongside each other. The Toyota collision center repaired my car in early 2026 and I mentioned that one of my tires had been losing pressure. They checked the tire and could never find the cause of the leak. After the repairs, I was constantly having to refill my tire on a weekly basis. The Toyota service center found the bead was leaking and repaired it. Even though I had asked about the tire leaking before that, they still felt it was necessary to charge me. I spent $800 on these tires when I bought them from west herr and I constantly need to have them resealed from flats. When I called about this, the employee Christian wanted to argue with me, say these are two separate locations and accuse me of trying to scam them out of a free patch job. He refused to let me speak and told me two different locations means they still have to charged me. He also laughed it off when I mentioned no one found it and said “that’s how it goes”. Horrible employee and horrible customer service. More

I made an appointment and dropped my vehicle off at the collision shop on Feb. 24th to have a grille replaced that I pre-ordered. They did not get the vehicle into the shop until Feb. 27th even though I ha collision shop on Feb. 24th to have a grille replaced that I pre-ordered. They did not get the vehicle into the shop until Feb. 27th even though I had an appointment on the 24th. They then found that it needed 2 small brackets that needed to be replaced. Called me on the 27th and said they would order the parts and have them on Tuesday March 3rd. They called me on March 3rd and advised me they will give me an update on my vehicle on March 5th as the parts were ordered wrong. I finally received my vehicle back on March 5th. it took 11 days to replace a grille. More

THANK YOU - Jillian (Estimate Coordinator) Erin (Front Desk Receptionist) Alexys & Justin for taking care of me & my vehicle. Desk Receptionist) Alexys & Justin for taking care of me & my vehicle. More

The dealership understood our special requests for our family and went above and beyond for us. Highly reccomend doing business with West Herr! family and went above and beyond for us. Highly reccomend doing business with West Herr! More

Great sales, great service and great customer service. I have been doing business with you for years and have not one complaint. I have been doing business with you for years and have not one complaint. More

The service departments don't answer the phone. At some point maybe 10-15 minutes of being on hold a operator will respond and will be absolutely useless if you have any questions.Try messaging them At some point maybe 10-15 minutes of being on hold a operator will respond and will be absolutely useless if you have any questions.Try messaging them and you wont get a response, What a joke More

West herr toyota of Williamsville went above and beyond for my daughter. I highly recommend this dealership. for my daughter. I highly recommend this dealership. More

Tim and Teag we the best. Highly recommend for all your automotive needs.thabk you Highly recommend for all your automotive needs.thabk you More

My husband was not happy. They did not do what they were supposed to do with a recall They did not do what they were supposed to do with a recall More

Purchased a 2023 Honda Odyssey last year here for my wife, had no issues with the purchase process. But the salesman is a swindler. Jordan Phillips will say things just to get a sale. He stated he would wife, had no issues with the purchase process. But the salesman is a swindler. Jordan Phillips will say things just to get a sale. He stated he would get all weather mats and include them into the purchase, with texts to confirm. It’s been over a year with him ghosting us. He claimed West Herr Honda in Lockport who I do my business with could not get them in. I personally contacted them and they said it would be a next day order and they only need Jordan to reach out with a PO number to get them. They reached out to him and as far as I know he hasn’t said a word to that dealership. It’s disheartening to let a small mishap of all weather mats come in the way of a good review, but that’s thanks to a lazy salesperson like Jordan who wishes to ghost his customers rather than do right and honor a deal. More