I was so, so pleased with the service that I received at West Hills Nissan, from beginning to end (especially the end!). Will, my salesman, was very personable and never nagged me with unwanted pressure to buy something, especially if I wasn't 100% happy. After test driving (what is now my car) for the first time on Tuesday, March 29th, we (my family) could tell something was off in the front end or with the tires. The next day, I called Will and expressed how I really liked the car, but wasn't happy with how it drove, and if he could have someone take a look at it in services. Even though it was his day off, his response was "absolutely" and contacted services to have it pulled off the lot and looked at. It ended up needing all new 4 tires due to the old tires cupping, so those were ordered immediately. We then came in that Thursday night (March 31st) to do all the paperwork, and had a great experience with Brian who really took his time to explain all the financials in terms that I completely understood.
What happen next/last was so top notch customer service I still can't believe it. The tires were to be delivered on Friday April 1st and the car would be ready to go Friday afternoon, but I worked until 3:30 and had to go to State Farm after work and you guys close at 6:00 on Fridays, so I was going to have to wait until Saturday morning to come out from the North Hills to get the car. Well, due to everything that happened with the tires, Will decided that he would surprise me with my car when I got home from work on Friday. He had called my dad earlier that day and said "I want to bring it out to her", so, around 4:30 on Friday, my dad told me to go outside and there's Will with a co-worker pulling up my driveway with my car! I was beyond surprised and so in awe that someone took the time to think to do this for me and bring my car all the way out to the North Hills from the South Hills just so I could be surprised and also save me a trip on a Saturday. Will did not have to do that, I would have come out Saturday AM and drove away with my car as happy as a peach, but he went above and beyond and took customer service to a whole other level. I know and can tell your workers strive for customer service and do what's best for the company, but this even went beyond that and moved me on a personal level that I will never forget. It was such an awesome and one-of-a-kind moment, and I am so thankful to Will, Brian, and West Hills Nissan for this great experience! I will definitely suggest West Hills Nissan to anyone looking for a great car along with great customer service in the future.
I Recommend This Dealer:
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