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West Knoxville Chrysler Dodge Jeep Ram

Knoxville, TN

3.8
186 Reviews
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8544 Kingston Pike

Knoxville, TN

37919

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Showing 186 reviews

April 05, 2026

Easy scheduling, great service and great customer service! Travis does a good job of managing all my service needs. More

by tnpeony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Apr 06, 2026 -

West Knoxville Chrysler Dodge Jeep Ram responded

It’s great to hear your experience was smooth from scheduling to service. We’re glad Travis continues to take great care of your service needs and provide a positive experience. Thank you for choosing West Knoxville Chrysler Dodge Jeep Ram, and we look forward to assisting you again in the future.

February 26, 2026

This was the worst buying experience I have ever had done all the paperwork to finance the jeep had everything done was coming in from two hours away to test drive the jeep and finish the rest of it when he More

by Mirandaeledge
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David
Mar 02, 2026 -

West Knoxville Chrysler Dodge Jeep Ram responded

Mirandaeledge, we sincerely apologize for the frustration and disappointment you experienced. Driving two hours after completing paperwork, only to find the vehicle sold, is understandably upsetting, and we regret that the communication did not meet expectations. Regardless of circumstances, you should have received clear and timely updates before making that trip. Your feedback highlights an important breakdown in process, and we take that seriously. If you’re open to it, we would appreciate the opportunity to speak with you directly to better understand what happened and work toward making this right. Best, Jake Newton - General Manager - jakenewton@lithia.com

February 11, 2026

Best CDJR Dealer in the area. ...for sales and service! No others in the area even come close! More

by Bill O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Newton GSM
Feb 11, 2026 -

West Knoxville Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback, Bill. We’re thrilled to hear you consider us the best in both sales and service—it means a lot to our team. We look forward to welcoming you back to West Knoxville Chrysler Dodge Jeep Ram whenever you need us!

January 11, 2026

This place was awesome! They went above and beyond to make us happy and put us in our new car. David and Carson are great! The best car buying experience! I will go here if More

by joylumpkin523
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David and Carson
Jan 12, 2026 -

West Knoxville Chrysler Dodge Jeep Ram responded

Congratulations on your new car! We're glad you had such a positive experience with David and Carson. We truly appreciate your recommendation and look forward to serving you again at West Knoxville Chrysler Dodge Jeep Ram.

November 29, 2025

Service was great and financial staff worked hard to get me a good rate. Only complaint was my trade in value that I was told would be listed for 15k since they only gave me 11k trade in value and it was po More

by Jarrod
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James and James
Dec 01, 2025 -

West Knoxville Chrysler Dodge Jeep Ram responded

Jarrod, thank you for choosing West Knoxville Chrysler Dodge Jeep Ram and sharing your overall experience. We appreciate your business and hope to see you again down the road! Have a great day and enjoy your new ride. Take care!

November 10, 2025

The dealership is great. It’s been good to me since I got my truck from the very beginning. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember names
Nov 11, 2025 -

West Knoxville Chrysler Dodge Jeep Ram responded

We truly appreciate your kind words, Chris. It’s wonderful to know that your experience with West Knoxville Chrysler Dodge Jeep Ram has been positive since day one. We’re grateful for your continued trust and look forward to serving you again.

October 30, 2025

My salesman was very helpful and polite. Micheal walked me throughout the hole process and followed through even after the purchase. More

by dbest359
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Micheal
Oct 30, 2025 -

West Knoxville Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience, dbest359. We’re thrilled to hear that Michael provided attentive and courteous service throughout the entire process. We hope you’re enjoying your new vehicle and look forward to seeing you again!

October 11, 2025

Friendly, hard working customer focused with responsive product and services. Truly appreciate their enthusiasm and engagement More

by Perrinetp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin, Jarod
Oct 13, 2025 -

West Knoxville Chrysler Dodge Jeep Ram responded

Thank you for sharing your positive feedback about our team! We truly appreciate your business and we hope to see you again at West Knoxville Chrysler Dodge Jeep Ram. Safe travels!

October 06, 2025

Hire someone to answer the phone is my only problem . Kinda serious issue. Otherwise im very pleased More

by liquidkr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Oct 06, 2025 -

West Knoxville Chrysler Dodge Jeep Ram responded

We appreciate the feedback and are pleased you were otherwise satisfied. We'll address the phone issue to ensure better service in the future. Thank you for choosing West Knoxville Chrysler Dodge Jeep Ram. See you next time!

October 05, 2025

Mike Smith was great. Total stranger and awesome sales guy. My dad visited first and told me to go there. More

by Cynthiadowd1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Micheal Smith
Oct 06, 2025 -

West Knoxville Chrysler Dodge Jeep Ram responded

We appreciate your feedback, Cynthia! It’s great to hear Mike made your experience so positive and that your dad’s recommendation led you our way. We truly value your kind words and look forward to seeing you again in the future.

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