Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
West Point Lincoln
Houston, TX
215 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 215 reviews
February 19, 2026
I located 2 cars on line that fit needs. Both were ae at Wesr Point Lincoln. Called in to used car dept and Sam Sadikki answered. When I went in he had both cars ready for viewing and test d Both were ae at Wesr Point Lincoln. Called in to used car dept and Sam Sadikki answered. When I went in he had both cars ready for viewing and test drive. My wife was unable to attend so he brought the car my home the next day for her to see. We were very pleased with the whole transaction. Sam followed and took care of the follow-up details. I certainly will recommend West Point to friends and acquaintances More
by Jerry W
Employees Worked With
Sam Sadikki
February 13, 2026
I am extremely disappointed in the level of service and integrity demonstrated by West Point Lincoln in Houston. I originally leased my Lincoln MKC 2019 through this dealership in 2019 from Khai. At tha integrity demonstrated by West Point Lincoln in Houston. I originally leased my Lincoln MKC 2019 through this dealership in 2019 from Khai. At that time, there were no disclosed issues with the vehicle. In 2022, I chose to purchase the vehicle at lease end. At no point during the purchase process was I informed of any known or developing issues with the car. Fast forward to today -- the vehicle is now in their service department with significant problems. What is most frustrating is not just the mechanical issue itself, but the complete lack of customer advocacy and support from the dealership. I have repeatedly asked Dylan from the service department to: * Contact Lincoln on my behalf for goodwill assistance * Escalate the matter to regional representatives * Explore any available support options Each request has been met with resistance or dismissal. I've been told there is "nothing they can do," which is simply not accurate. Dealerships absolutely have the ability to advocate for their customers and request goodwill assistance from the manufacturer -- they are choosing not to. As a long-term customer who both leased and purchased through this dealership, I expected transparency, accountability, and partnership when issues arise. Instead, I have experienced indifference and a lack of basic customer care. Buying a luxury vehicle should come with a luxury service experience. Unfortunately, that has not been the case here. I would not recommend West Point Lincoln based on my experience. More
by cag
Employees Worked With
Dylan
February 13, 2026
Been waiting on my extended warranty refund for 4 months, finance person keep's giving me the runaround , Called the dealership the receptionist gave me another person in the finance I send him an email di finance person keep's giving me the runaround , Called the dealership the receptionist gave me another person in the finance I send him an email didn’t hear back stay away from this dealership not professional at all More
by GhassanMufarreh
Employees Worked With
Ronald
January 25, 2026
The experience that my husband and my self was very grateful with the team they are super professional, I always going to recommend this place and of course Ronald . Thanks a lot. grateful with the team they are super professional, I always going to recommend this place and of course Ronald . Thanks a lot. More
by Juana Maritza Hernández
Employees Worked With
Ronald
January 08, 2026
I had a great experience largely due to the quality of people working at the West Point Lincoln dealership. Joe Castellano and others are smart, pleasant to interact with, and focused on customer satisfac people working at the West Point Lincoln dealership. Joe Castellano and others are smart, pleasant to interact with, and focused on customer satisfaction. More
by kmschwartz
Employees Worked With
Joe Castellano, Roy and others.
January 01, 2026
Very friendly and warm atmosphere. No pressure to buy, spent as much time as needed with us to answer all of our questions and to take us on test drives. Also at the close of the deal No pressure to buy, spent as much time as needed with us to answer all of our questions and to take us on test drives. Also at the close of the deal they spent a lot of time showing us all of the functions of the vehicle. More
by Larry.janik
Employees Worked With
Mr. Decker
December 12, 2025
West Point Lincoln is very professional. Megan was our point of contact and she took care of us getting our service performed. Her dedication was very personable. Thanks Megan! Megan was our point of contact and she took care of us getting our service performed. Her dedication was very personable. Thanks Megan! More
by dougandastrid
Employees Worked With
Megan
