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West Point Lincoln
Houston, TX
9 Reviews
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Showing 9 reviews
January 11, 2024
Will do anything to avoid servicing your car especially if still under warranty. Ran one test and then tried to gaslight me about the issue, telling me my car was find and I just do not drive enough miles. if still under warranty. Ran one test and then tried to gaslight me about the issue, telling me my car was find and I just do not drive enough miles. Once I pressed the issue, being told multiple times that I am "too rude or aggressive", I was finally able to talk to the Lead Technician who suggested we run several other tests which found the issue. Do anything you can to avoid Steve and DJ, trust me. More
by AA
Employees Worked With
Steve, DJ
Helpful October 26, 2023
I had the best experience at West Point was greeted by Salesman Otto, was very friendly easy going, I was looking at the Nautilus He told me about the difference between the, that I didn't know. I was p Salesman Otto, was very friendly easy going, I was looking at the Nautilus He told me about the difference between the, that I didn't know. I was planning on going to another dealership but after talking with Otto there was no need. I end up buying the Nautilus, Sales manager was very pleasant experience also Great Job More
by Ruben
Employees Worked With
Otto Gandea
August 17, 2023
Used car buyers beware! I have debated at length on whether or not to write this review, mostly because I am embarrassed and feel like I was fooled. However, I want others I have debated at length on whether or not to write this review, mostly because I am embarrassed and feel like I was fooled. However, I want others to be aware of what happened to us. In spring of 2022, we bought a used, low mileage Lincoln Navigator Reserve from Westpoint Lincoln. We were told the car had been driven as a demonstrator by someone at the dealership for the last several months. It had a few dings but nothing major visible. We asked if the car had been in any accidents and were told "NO" and also shown a clean Carfax report. We negotiated and settled on a price based on this information and the dealership agreed to fix all the dings. However, right after we bought the vehicle and were arranging insurance coverage, we were notified by our insurance agent that the vehicle had claims, including open claims, for body damage of almost $16,000, and these claims were several months old. I called the dealership and spoke with the Used Car manager and he said he wasn't aware of this information but would check and get back to me. After a week, he still had not called back so I called him again and he did not take my call. From all we learned from our investigation with the insurance company, it is certain that the dealership knew about these accident claims because their own insurance company would have informed them. (as to why they did not show up on the Carfax - I have my suspicions and will leave that to your deduction). While I love the Navigator as a luxury SUV, we feel we were knowingly lied to by this dealership. We negotiated a price for the car based on it being a clean, accident-free car. Had we been told honestly that it had been in an accident (or multiple accidents), the price certainly would have been different - if we had wanted to buy the car at all. That decision should have been ours to make. Also, we now have doubts about the honesty of any of the information they told us. We definitely will never do any business with the Used Car department at Westpoint Lincoln in Katy and likely will never buy from the new car department either. A dealership that fosters such a lack of integrity and character does not deserve our time. We will take our business elsewhere. More
by lisathompson0585
Employees Worked With
Sam Seddiki
December 30, 2021
Horribly treated, and lied to back to back. M.D. is the Horribly treated, and lied to back to back. M.D. is the top sales man , yet he’s gotten to comfortable. Never have I ever felt so disrespected. Afte Horribly treated, and lied to back to back. M.D. is the top sales man , yet he’s gotten to comfortable. Never have I ever felt so disrespected. After the ordeal I left the Navigator there and got my full refund. Wasted my time and money , will never trust a Lincoln dealership More
by Amir Shaikh
Employees Worked With
M.D
July 01, 2017
Professional, Knowledgeable And Easy To Deal With An exceptional buying experience, exactly what a high-end dealership should provide (although a bit less "formal" ... we like that). Marcus went throu An exceptional buying experience, exactly what a high-end dealership should provide (although a bit less "formal" ... we like that). Marcus went through every detail of the MKZ with us (and there are plenty on this vehicle), answering all questions ... he really knows his stuff. There was no pressure to buy, although Ruben had to step in to finalize the deal. Both gentlemen were pleasant and easy to work with. Again, no high-heat sales tactics. We got exactly what our trade-in was worth, a great price on our new ride, and drove away happy in our '17 MKZ. I returned about four months later with a minor issue, which Arthur resolved expeditiously. West Point is a first-class operation in every respect. More
by Jewopaho
Employees Worked With
Marcus Stanfill, Arthur Garza
April 06, 2017
Marcus Stanfill is the man!!! Initially I had a bad experience with West Point due to the timing they took in repairing my Altima's window. But yesterday Marcus along with Lincoln' Initially I had a bad experience with West Point due to the timing they took in repairing my Altima's window. But yesterday Marcus along with Lincoln's excellent service dept made sure when I left I was happy. He put me in a loaner car until mines was ready. Now today my car is fixed clean with a full tank of gas. Thanks so much Marcus and Lincoln for rectifying my problem. More
by Dlhunter74
Employees Worked With
Marcus Stanfill
August 09, 2016
DO NOT GO!! DO NOT BUY FROM THIS COMPANY!!!!!! I bought a MKX less than 2 years ago from Westpoint and all they care about is selling you a car. They say you ha DO NOT BUY FROM THIS COMPANY!!!!!! I bought a MKX less than 2 years ago from Westpoint and all they care about is selling you a car. They say you have a warranty but they don't fix your car when something is wrong. I have had several issues with my MKX including a break booster going out. I made an appointment to bring in my car again today. I had several issues again. The air conditioning is not blowing cold out of the passenger side (second time in 2 years this has happened. I guess they are incompetent and couldn't fix it the first time.) The weather stripping is coming off, when you turn the radio up it gets stuck and goes as loud as possible, the bluetooth is all static. I also needed an oil change and inspection. I live about 45 minutes away so I made an appointment. I get there and they said they can't do it until next week. WHY DID I MAKE AN APPOINTMENT??? I wasted 2 hours of my day with this. I will NEVER buy another Lincoln because of this company. DO NOT WASTE YOUR TIME!! More
by egoolsby1
Employees Worked With
na
August 30, 2015
Awesome!!! would give then more stars if I could. Our experience at West Point was superb, everyone was courteous and friendly. Truly going out of their way to meet our needs! Exceptional, this is th Our experience at West Point was superb, everyone was courteous and friendly. Truly going out of their way to meet our needs! Exceptional, this is the way car buying should be. Our salesman, Patrick Rodriguez was very knowledgeable about the vehicles, he really put the car though its paces on our test drive ( over a variety of city streets/freeways, and we all know what Houston roads are like). From start to finish ( love my CPO Lincoln MKX) could not be happier with our experience. Everything was upfront with purchase and financing, no games or last minute fees. When I picked up the vehicle, Patrick gave us an amazing orientation, he had even preset up navigation and sound systems for us, gave us all weather floor mats in addition to the carpeted ones. (Wow, when I bought my Mercury new at another dealer, regular floor mats were extra!). Although this dealership was farther away for us, it was well worth the trip. West Point has everything- great product selection, great service, attention to detail , committed and an amazing staff! It was clear that the they have a commitment to the customers and customer service across the board, I highly recommend them! If you are looking for a pleasant car buying experience, this is the place to come. More
by SL
Employees Worked With
Patrick Rodriguez, Kim in financing
February 11, 2013
This dealership was incredible. We came in to look at an MKX and possibly trade in our car. After looking at our car, not only did they offer us a reasonable trade amount, but they also had IN WRITING the c MKX and possibly trade in our car. After looking at our car, not only did they offer us a reasonable trade amount, but they also had IN WRITING the cost of the vehicle we wished to purchase, taxes, title, and a drive out total. Blew me away. We had just come from Planet Ford where we spent 6 hours only to leave with no idea what our trade was worth, what the total for the vehicle was that we were looking at, no idea on whether we were approved for financing, or what our rate or payment would be. Yet Planet Ford still tried to talk us into taking the car for the weekend!!! Unbelievable. West Point was friendly, courteous, laid back and told us right up front what our trade was worth, what our cost to drive out would be and got us financed quickly at a better interest rate than we expected. I will be going there when I purchase my next vehicle. Great place. No games. Loved it. More
by danimdecker
Employees Worked With
Patrick Rodriguez
