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West Point Lincoln

Houston, TX

Overview
Reviews
Vehicles
4.8
240 Reviews
Call Dealership (346) 536-8778
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11666 Katy Freeway

Houston, TX

77043

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Showing 240 reviews

July 17, 2026

They were finished with my car in record time! I stayed while they did their 5000 xx/up. Done in 1 1/2. More

by Susanemberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
Report | Print
July 15, 2026

Very efficient, professional and easy to deal with on all phases and quick with their services More

by Bill Spears
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Services
Report | Print
Jul 17, 2026 -

West Point Lincoln responded

Hi Bill, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 09, 2026

Our experience was outstanding form the moment we entered the dealership until we completed the purchase and drive off the lot with our new vehicle. More

by Chuck A
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Homsi, Robert Haney
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Jul 12, 2026 -

West Point Lincoln responded

Hi Chuck, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If there is anything else we can do to assist you, please let us know! Take care!

July 03, 2026

I usually get prompt service just for an oil change and check up. Facilities are always clean and inviting. The staff is always very professional and helpful. More

by carlaann47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus
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Jul 04, 2026 -

West Point Lincoln responded

Hi, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

July 02, 2026

Excellent in all aspects, thanks to Brett and the service/concierge staff! Service done as directed. Excellent pickup/delivery service. More

by rmsxfp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett, Roy, Kahlil
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Jul 04, 2026 -

West Point Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

June 30, 2026

Very quick service. Estimated 2 hours for the repair. I waited on the car and they finished in 30 minutes. More

by eldersmack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Jones
Report | Print
Jul 02, 2026 -

West Point Lincoln responded

Hi, thank you for your review! We are so glad to hear that we were able to provide efficient service for your repair. Our goal is always to get you back on the road as quickly as possible. Thanks for choosing us for your automotive needs!

June 29, 2026

Pathetic service, however my follow conversation with the President of Westside Lincoln was encouraging to me. More

by dougdalemorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Mgr.
Report | Print
Jul 02, 2026 -

West Point Lincoln responded

Hello, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (281) 493-2000 so we can make your experience a positive one.

June 08, 2026

Very helpful. Initially there was an issue with contacting the service department but that was rectified. More

by deh0117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur
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May 30, 2026

Shout out to Ms. Penny!!! We had a great experience purchasing our car. Not only did we purchase one vehicle, we ended up purchasing two in just a few days. The entir More

by Jahairamrtnz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Penny Benefield
Report | Print
Jun 04, 2026 -

West Point Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 29, 2026

I’ve purchased 2 used Lincoln Nautilus cars - I am very happy with both purchases. I felt they were fair prices for both. More

by robyn.pakula
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samuel Khafipour
Report | Print
Jun 01, 2026 -

West Point Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. h

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