Westboro Toyota

Helpful, knowledgable I called and spoke with John Anderson to inquire about a specific vehicle I saw online. When we arrived we were greeted by the owner's son, Charlie. I called and spoke with John Anderson to inquire about a specific vehicle I saw online. When we arrived we were greeted by the owner's son, Charlie. He promptly directed us to a sales rep Minh who answered all our questions and explained everything well. He was courteous and knowledgable as was Bob in Finance. We drove our new (used) car home same day. And Minh even drove to our house an hour away after he got out of work to pick up the title to our trade in so we wouldn't have to make another trip down there! The only thing left for us to do is to get our inspection sticker. Thanks Toyota! More

Buying a New Toyota at Westboro Toyota--Sheer Delight! We were the proud owners of two Toyota vehicles--a Camry and a Rav 4. Both cars were purchased new, in 2005, at a Toyota dealership we will not menti We were the proud owners of two Toyota vehicles--a Camry and a Rav 4. Both cars were purchased new, in 2005, at a Toyota dealership we will not mentioned. After much frustration dealing with this dealership, more negatively than positively, from start to finish, from our huge purchase to a fairly short stint in servicing our cars, we decided to check out Westboro Toyota. Thank goodness we did! We have been so pleased with the service we have received over the years. The Service Department is manned with extraordinary employees, honest, competent, committed and dedicated to provide the highest of standards, when servicing our Toyotas. Westboro Toyota is convenient to our home and holds business hours that are real! Courtesy transportation--the best ever! Recently, we decided that the Camry needed to be replaced after ten years of wonderful existence, close to 300,000 miles on the odometer! We chose Westboro Toyota to purchase a new vehicle since we have had such a marvelous track record using their Service Department. We ventured our this past week to start the process! We were introduced first, to Orlando Rodriguez, on our arrival, by Erik Thorsen, one of our angels in the Service Department! Orlando was friendly, warm,professional, holding impeccable manners! He turned us over to Minh Dang. We were delighted to have Minh as our salesperson. On the onset, we knew we were placed in good hands. Minh is an energetic, engaging, dynamic, involved, personable, and caring gentleman. He holds a wealth of knowledge, resourcefulness and expertise of Toyota products! He was so helpful, extending himself in any way he could to make this such a postive experience. We feel so fortunate to have had Minh as our salesperson. Shortly, we will be behind the wheel of our new Hybrid Camry! This purchase was sheer pleasure! Our experience far exceeded our expectations! Hands down, we know when our Rav 4 needs to be replaced, we will be heading back to Westboro Toyota and will seek Minh to help us once again. Thank you so much! Sincerely, Linda and Warren Bebeau More

I will never use this service again My troubles started with my first call to this dealership. I had a broken driver-side mirror and needed a new one.The employee was not friendly and ex My troubles started with my first call to this dealership. I had a broken driver-side mirror and needed a new one.The employee was not friendly and explained to me that I have to come first time to order the mirror and the second time to do the job. When I asked whether it is possible to order a new part by phone he answered it is not possible. (I should mention that I bought my car from this dealership 2 years ago and they have all the specifications for my car). Therefore, I bought the mirror from Autozone and brought it to the dealership. The mirror was installed and I paid $15 for the job. In two hours the mirror was loose and I was forced to close the mirror, i was afraid that I will loose it altogether. I called the dealership and they said that I have to come, so they will do their job better. When I came again, it turned out that I had a wrong mirror from the very beginning and it could not be installed. When I asked why they did not tell me that in the morning, they said that it was not their problem. Now they ordered the proper mirror and scheduled my visit in two days. I came at the time, the right mirror was there and has been installed. The girl who helped me said that the old mirror is the car, so that I can return it to the shop. I was very glad but decided to check the mirror. It was not in the car. I returned again and said that I cannot find the old mirror. The girl checked with the master and it turned out that he gave it back to the shop in the dealership. I asked the girl why did she tell me that the old mirror was in the car. She answered: I assumed that it was there. In summary, everybody with whom I dealt in the dealership was absolutely disinterested in my problem: they did not order the right part by phone, they installed the wrong part without notifying me, they lied to me that everything is OK, while it was not. I consider such a service as a disaster More

Best service I've ever had! I've boughten plenty of cars before but I've never seen such a thorough, professional, and punctual staff before. I absolutely recommend this dealers I've boughten plenty of cars before but I've never seen such a thorough, professional, and punctual staff before. I absolutely recommend this dealership and my sales rep (Minh) to anyone considering buying a Toyota! More

Top notch customer service Ken and Jeff helped me with my car purchase. Could not be happier. These guys are the best at what they do - I highly recommend that you go and see th Ken and Jeff helped me with my car purchase. Could not be happier. These guys are the best at what they do - I highly recommend that you go and see them for your next car purchase More

Very personable staff I recently brought my mother in to look at used Rav 4's. She was a bit nervous as she hadn't bought a car in 14 years. We mostly dealt with Ken N. who I recently brought my mother in to look at used Rav 4's. She was a bit nervous as she hadn't bought a car in 14 years. We mostly dealt with Ken N. who was extremely personable, explained everything several times and was very patient with my mom. She is thrilled with her new vehicle. More

Service Department is Excellent Stopped by Service Department and the excellent and prompt resolution to a Low Tire Pressure Warning Light which turned out to be two nails in a tire. Stopped by Service Department and the excellent and prompt resolution to a Low Tire Pressure Warning Light which turned out to be two nails in a tire. Service department folks are very knowledgeable and helpful. Couldn't ask for a better service department. More

Check up James Lavelle - Outstanding service. He provided me with the highest level of customer service. I highly recommend him. Very caring, friendly and help James Lavelle - Outstanding service. He provided me with the highest level of customer service. I highly recommend him. Very caring, friendly and helpful. Great work ethic. More

Excellent service Toyota in Westboro was very easy to deal with, their sales staff was personable and very knowledgeable. The overall experience was wonderful, I will d Toyota in Westboro was very easy to deal with, their sales staff was personable and very knowledgeable. The overall experience was wonderful, I will definitely go back to Toyota in Westboro! More

No hassle, great customer service, Used Autotrader.com to find the best price for the best value and it was at Westboro. The same vehicle make, model, and mileage was considerably more Used Autotrader.com to find the best price for the best value and it was at Westboro. The same vehicle make, model, and mileage was considerably more expensive elsewhere in Eastern Massachusetts. Pricing was exactly where Kelly Blue Book stated it should be, and the no haggling policy made it easy. David Sneade, by far, was the most pleasant sales experience I've had in 46 years of shopping. Very knowledgeable and able to answer my questions while also being very courteous and conscientious of my wants and needs, which included my infant son, that day. I'd return to work with David, and Westboro again. More