Westboro Toyota

Incredible customer service! Just completed my first experience with Westboro Toyota, and the customer service was incredible! My leased Rav 4 was hit recently and, since it is a Just completed my first experience with Westboro Toyota, and the customer service was incredible! My leased Rav 4 was hit recently and, since it is a leased vehicle, I wanted to have the repair done with the assistance of a dealership. I contacted another well-known Toyota dealership (who had done my last few routine maintenance appointments, so I had a relationship with them.) I found them neither very helpful nor knowledgeable, so I Googled to see where other Toyota dealerships might be and found Westboro Toyota. When I called, the owner, Rick, answered the phone. He was immediately extraordinarily helpful, not only about the repair concerns but about the insurance process. He made no attempt to pass me off to an employee, and he even provided me his cell phone number to call when I was ready to come in. Well, I brought the car in last week, and Rick had arranged everything--rental, repair through the collision repair business they use, all of it. I picked my car up today, and again was met by the owner, Rick. The car looks amazing, and was beautifully detailed--by the dealership! Before I left, I discussed end-of-lease options with Rick, who again was very helpful, explaining my options, all without any of the hard sell behavior that most dealerships are known for. In reality, there was no real benefit at this point to the dealership, since the collision repair was done elsewhere. The clear motive in all of this was the kind of customer service we rarely see anymore. So, in short, when you need a car, or service, this is the place to go. I, for one, will not go anywhere else from now on. More

Excellent Experience Emma, Dave, Jeff and BB were very helpful with my purchase of a 2013 Sienna. They showed me a Sienna I found online and Emma had it ready and waiting Emma, Dave, Jeff and BB were very helpful with my purchase of a 2013 Sienna. They showed me a Sienna I found online and Emma had it ready and waiting when I pulled up. The process was complete in a few hours and I picked it up two days later. Thank you for your professional service. I am extremely happy with my purchase and highly recommend Westboro Toyota. More

Rude sales manager The sales person was great, the finance department was great. I was at the dealership for four and a half hours the day I signed the papers. The sales The sales person was great, the finance department was great. I was at the dealership for four and a half hours the day I signed the papers. The sales manager, BB, was rude to me. He continually interrupted in conversations we had regarding problems with the vehicle I purchased. I had a remote starter installed prior to pick up that did not work. He blamed it on the incompitance of my wife. We were told ther was no spare key and he will "try" to get us one. They told us that they were going to replace a defective tire that did not hold air. My wife was called and told the car was all set and ready for pick up. Two hours after bringing it home we were contacted by the service department informing us that the tire was not fixed or replaced. 30,000$ Certified pre owned.....?. Nice standards. More

Fantastic - easy to deal with - fast transaction Wow! - I recently bought a new Toyota Sienna and paid the as advertised price, with minimal "paperwork" add-ons and markups. Westboro Toyota has chan Wow! - I recently bought a new Toyota Sienna and paid the as advertised price, with minimal "paperwork" add-ons and markups. Westboro Toyota has changed their business model to clear, straight-forward posted on the car pricing, no gimics, competitive service prices, and reasonable trade-in values. The sales process is friendly, quick and efficient. No drama. They gave me a great trade (Autotrader value) for my 11 year old car and had the car was ready for pick up when promised. The transaction was smooth and easy and took less than 1 hour. The add-on (insurance, extended warranties, etc) offer discussion was quick and professional - not high pressured. More

No Communication! Was on my way to this dealership to look at a used Jetta that I was really excited to see. Had contacted the dealer to verify the vehicle was in stock Was on my way to this dealership to look at a used Jetta that I was really excited to see. Had contacted the dealer to verify the vehicle was in stock the night before. That morning I got an email from the salesman saying the car was there and that I was good to come down. 45 minutes into my drive I get a call saying the car had actually been sold the night before?! How hard is it to go out and check the car before telling me to come down, or check the computer, or talk to anyone else there? He told me he'd send over some comparable models to look at and all I got was a canned email with a link to their inventory page, not very helpful. More

Unethical Business Practices I believe I was treated unethically by Westboro Toyota during a recent purchase and believe their actions may have even been illegal. I informed them I believe I was treated unethically by Westboro Toyota during a recent purchase and believe their actions may have even been illegal. I informed them that I had obtained my own pre-approved car loan financing through the largest Credit Union in New England and would not need their financing. The Westboro Toyota Business Manager I dealt with, Jeffrey Paquette, tried to coerce me into financing thru the Toyota Program. He stated that if I brought them a bank check directly from the bank they would hold my car for 10 days. However, if I went through their program, they would give me the car promptly. When I asked for a justification, he made a statement to the effect that it would take 4-5 business days for the bank check to clear and the rest of the time was needed to perfect the lien. He also made several statements against the Digital Credit Union that I found to be derogatory and likely false. When I informed Mr. Paquette that Federal Funds Availability Laws stated that the bank check would clear the same business day as deposited, he became irate, started screaming at me and said he'd see to it that I could not buy the car. I also spoke to the General Sales Manager, Derek Rudge. Mr. Rudge made a statement to the effect that the Digital Credit Union had a several occasions taken money BACK out of the Westboro Toyota bank account after approving loans. I found this highly improbable and when challenged by the VP of Consumer Lending at the Digital Credit Union, Westboro Toyota did not provide evidence of any such transactions. Westboro Toyota refused to give me delivery of my vehicle for 6 days after they received payment in the form of bank checks. I believe this was purely punitive because I would not finance through them. I've been made aware that they participate in something called the Credit Union Direct Lending program and that they would have received a kick-back of several hundred dollars if I had financed thru them. One employee told me that it would not have been any 'skin off my teeth" if I had used their financing and it would not have cost me anything extra. However, being a credit union member, I realize that if my credit union is paying kick-backs that are unearned an unnecessary, it increases their operating costs which can impact me. The only way I got my car released prior to the 10 days was by contacting the VP of Consumer Lending at the DCU, Deb Taverna, and telling her about the derogatory comments being made about her credit union and how they were treating a DCU member. Ms. Taverna helped me get my car on the 6th day. However, if she did not intercede, I believe Westboro Toyota would have held it longer. Ms. Taverna also implied to me that Westboro Toyota intends to continue holding customer's vehicles who arrange their own financing longer than those that finance through them. I believe it to be unethical to hold a car after the bank checks have cleared. I would strongly recommend you shop elsewhere. More

Very quick and easy I found the experience quick and easy. We went in and looked at the toyota Rav4 and we were out of there within an hour. I found the experience quick and easy. We went in and looked at the toyota Rav4 and we were out of there within an hour. More

Excellent No-Hassle Car-buying Experience I am very satisfied with my experience at Westboro Toyota. The no-hassle right price was reasonable and very competitive. And the certified pre-owned I am very satisfied with my experience at Westboro Toyota. The no-hassle right price was reasonable and very competitive. And the certified pre-owned RAV4 I bought was in great condition. - John was prompt and helpful with my initial email inquiries. - Carlos was enthusiastic, friendly, and helpful during the whole process. - Orlando helped answer all of my questions. - Luiz gave me excellent value for my trade-in. - Bob helped me find an excellent financing rate despite my limited US credit history. Compared to my other car-buying experiences, this one was super-smooth. More

Best buying experience ever! I had been researching pricing on the new Tacoma and the value of my trade for a few weeks. This past Friday I finally felt like I had enough informat I had been researching pricing on the new Tacoma and the value of my trade for a few weeks. This past Friday I finally felt like I had enough information to battle for a fair deal. I walked into the building and was greated by Orlando Rodriguez, he introduced himself and asked what type of vehicle I was looking for and If I had an appointment. I explained that I was interested in the new Tacoma and wanted to take one for a test drive. He introduced me to my sales associate Emma. She walked me through the process and answered all of my questions. We took the Tacoma for a drive and She went over all of the new features. When we got back to the showroom, I was expecting the pressure to start. But I was wrong. They made me a more than fair offer for my trade and were right where I was expecting to pay for the new Tacoma. I was completely blown away with how easy they made the process, I didn't have to haggle at all. My doctor thanks you for not raising my blood pressure any higher than it already is. I would recommend Westborough Toyota to anyone looking for a vehicle. More

buying a used car Excellent service from the time I arrived looking for a car,first Eric Stolberg salesman,Orlando Rodriguez who completed the sale,Bob in finance and K Excellent service from the time I arrived looking for a car,first Eric Stolberg salesman,Orlando Rodriguez who completed the sale,Bob in finance and Kent who got the ready for me to go! I am older and have had a lot of cars but this was the best experience yet! More