Westboro Toyota

They treated me as if I was their first customer and that their entire reputation hinged on my satisfaction. A truly unique and pleasurable buying experience. When the time comes, I will be coming back to bu their entire reputation hinged on my satisfaction. A truly unique and pleasurable buying experience. When the time comes, I will be coming back to buy another Toyota, though the one I just bought, I suspect will last for a very long time. More

What an great experience and who ever says that about buying a car? Mike Martin was my first contact on the phone, so personable and informative that I gave a deposit over the phone. I had done my homew buying a car? Mike Martin was my first contact on the phone, so personable and informative that I gave a deposit over the phone. I had done my homework and knew what to ask, the questions I had were answered clearly and concisely. Mike has great phone presence, his smile came through the phone! Dave Crea then called to introduce himself as my Sales Consultant and met me at the door, greeting me by name. The car I was interested in was waiting next to the front door. After chatting and taking it out, I asked about an upgraded model. Dave quickly found the information and showed me the car I did buy in the end. No salesman's glint in the eye thinking, oh, now I can really get her to buy more than she came in to buy. Just plain, simple explanation of what the upgrade had. To make the decision easier, Dave gave the keys to car #1 to drive over and compare to car #2. Plenty of time to consider and no pressure, just information. Dave Barrett worked on pricing and Luiz Angleo on financing. Both were superb! All the paperwork was organized and clearly explained. In and out of the finance office in less than 10 minutes. The entire sales staff is all welcoming, no huddling or running back and forth to "consult" with a Sales Manager (which I experienced at another dealership). The waiting area is pleasant, clean and inviting, beverages and snacks available. Did I mention I had my 91 year old mother in law and my Maltese with me? Of course, my little princess charmed everyone...but Westboro even has a little dog water bowl out next to the water cooler just for our little friends and doggie treats that promptly appeared. So I bought my car and came back to pick it up a couple of days later. Great communication during that time from Dave and Melissa at the dealership. My new car was waiting outside when I arrived and I heard the "beep" as Dave unlocked it from inside the showroom. Once inside, Dave went over all the little goodies to make sure I was comfortable before driving off...the Prius is a bit different than other Toyota models. I was taken to the Service dept, introduced and shown where to bring my car when I come in for service. Even though there is a Toyota dealership in my town, I will try to use Westboro, I was that impressed. It's the little things that make a difference in life. I felt special at Westboro Toyota, found that Westboro sales never pressured me, and admired the quiet buzz of professionalism throughout the dealership. Everyone works as a team, a family. Some dealerships might have fancy new buildings that go on for miles...Westboro has put their energy into their staff! Top notch all around. Thank you all! More

Dave Crea and the folks at Westboro Toyota were a pleasure to work with during my new vehicle buying experience. I had been considering many vehicles prior to my purchase, but once I narrowed down m pleasure to work with during my new vehicle buying experience. I had been considering many vehicles prior to my purchase, but once I narrowed down my choice to Toyota - Dave and team provided the right support and pricing to get the deal done. It was a low pressure experience. More

This was a good place to buy a car. My first visit was zero pressure, the salesman showed me some cars, was quite knowledgeable, and didn't take my name. When I came back to make a final selection, there zero pressure, the salesman showed me some cars, was quite knowledgeable, and didn't take my name. When I came back to make a final selection, there was still no pressure - the salesman was really just helping me find the right car. Price negotiation was civilized. No dirty tricks. Delivery was excellent - car was perfect, with a full tank of gas. More

We had a fabulous experience with Kevin and everyone at Westboro Toyota. From the outset, we felt comfortable. Kevin really listened to our input, made great suggestions, gave us ample time for test drive Westboro Toyota. From the outset, we felt comfortable. Kevin really listened to our input, made great suggestions, gave us ample time for test drives, and answered our many questions about the cars and our financial options. We normally wait 24 hours to make a decision abut a major purchase, but all of the components we needed were in place at Westboro and we committed on the same day that we did our test drives. The registration and pick up process was equally seamless. Everything was in place and the car was clean and ready for us at the appointed hour. Kevin spent a long time going over all of the features of the RAV4 with us - something we thought was impressive since he had already completed the sale! he was genuinely happy for me as I drove off in my shiny new car. We highly recommend Westboro Toyota and we are so pleased with this new car that we plan to return within the year to purchase a second RAV4. More

Paul Havens was very helpful in every way and he made me feel I could trust him. (This is coming from someone (a) whose late father was an honest and honorable used car dealer, (2) had a very bad experience feel I could trust him. (This is coming from someone (a) whose late father was an honest and honorable used car dealer, (2) had a very bad experience at a dealership buying my last car from a man who turned out to be a pathological liar, and (c) is not taken in by "smooth talkers" who tell you what they think you want to hear.) I was looking at a Prius and needed more help than "normal" since I was unfamiliar with the hybrid vehicle. Paul patiently answered my questions and concerns and guided me through the test drive. I had some concern and anxiety about how much I could pay and I felt that Paul went to bat for me in the financial negotiations--more than once throughout the entire process. Kevin McCarthy was very helpful regarding working out my payment plan and explaining the details. Paul has made himself available for any questions or concerns I have post-sale and has been responsive and found answers to the things I've asked about. I feel that, all in all, I got a good deal on a good car from a good man who was an excellent representative of Westboro Toyota. More

I had the pleasure to work with Dave Crea, one of the salesmen at Westboro Toyota. You could not ask for a better person to do business with. I was very particular in getting the Tacoma TRD Sport in Blac salesmen at Westboro Toyota. You could not ask for a better person to do business with. I was very particular in getting the Tacoma TRD Sport in Black, which he located for me within the very same day. He answered every possible question I had on the truck (I had a lot of them!), that made me feel really comfortable in knowing that his knowledge level was truly superb. The environment at Westboro Toyota replicates a family unity. From the management, to the salesmen, to the finance department and even the service department – this company works so well as one cohesive unit. As a customer, Westboro Toyota did everything possible to take care of my needs. Their professional, carefree and positive attitude truly helped in the buying process, as they weren’t pushy or forceful, like some other car dealerships. Lastly, when it was time to pick the vehicle up, I simply couldn’t have asked for more. When I got to the dealership, Dave took me outside and we looked over the ultra clean and detailed truck (thank you Service folks!) I told him this was my first truck so from top to bottom; he explained in detail all of the features inside the truck, in the cab and even in the bed of the truck. We went over some final paperwork inside right before it was time to leave. He handed me the keys and on my way out the door, I was congratulated by a few employees who worked at Westboro Toyota. I have bought cars in the past from other dealerships and I can honestly say that this was truly the best experience I have ever had when buying a vehicle. If I could recommend any Toyota dealership in Massachusetts (even New England), it would definitely be Westboro Toyota! Last but not least, I would like to give a special thank you to The Tonelli Family, Dave Barrett, Kevin McCarthy and Dave Crea for all of their hard work and dedication. More

Paul was down to earth. I called ahead of time, so they new I was interested in the RAV 4. They brought one out front and had it waiting for me to look at and test drive before I arrived. They didnt pres new I was interested in the RAV 4. They brought one out front and had it waiting for me to look at and test drive before I arrived. They didnt pressure me into making a decision and I thought in talking to him that he was being honest with me. Other dealerships I went to were all about rushing into a sale and called my phone 2-3 times a day for the next week after I left. This dealership just seemed down to earth and was a place I felt comfortable in. Everyone in this place was wearing polo shirts and had a relaxed style to them. The xxxx other places where everyone wears shirts and ties just annoys me more than anything. More

I would reccommend Westboro Toyota to ANYONE! They didn't just sell me the SUV I had searched the greater New England for at a much lower price, they sold me on their business! I have never felt so important just sell me the SUV I had searched the greater New England for at a much lower price, they sold me on their business! I have never felt so important in my life as they made me feel! We live over 4 1/2 hours away and mind you, (my husband hates to travel), but we will go back there again and again and again! They were able to work a deal over the phone with me and no matter what road blocks I hit up here, I knew that they were working equally as hard to make it work. Mike Martin was the sales person I dealt with on a daily basis (3 weeks worth of days:)) and he was amazing. He never told me what I "wanted"to hear. I knew exactly where I stood every step of the way! It was great to finnally meet him on Saturday and get to personnally thank him for all of his hard work! I really couldn't have made it work without him. My husband and I had filed bankruptcy a year ago due to unfortunate circumstances, and any time we tried to deal locally we were treated VERY differently. With Mike Martin and Paul Havens we were also treated VERY differntly and I thank God that we were! Because of them, I know I don't have to settle for back seat service ANYMORE!:) Our wait there was not more than an hour, but Mike and Paul must have asked us if we would like a drink or a snack at least a half a dozen times. Thank you guys for making us feel welcome! While waiting, Mike began to tell us a little about the owner, Arthur Tonelli. He has been with the company since 1971. He is 89 years old and still comes into work every day! Imagine my surprise when he came over to introduce himself to us. It was truely an honor to have met him and to hear his story! While the ink was drying on our purchase papers, Mike and Paul walked us to our new, used car and explained in detail how everything worked. Paul even took the time to explain all the air bags. I remember he said "the car is designed to be destroyed, the air bags are designed to keep you safe"! Apparantly placing even something as thin as a t-shirt over the seat air bag can prevent it from opening properly. Who would have thought? I said to my husband, "how nice was that? What does he care if one air bag isn't deployed if we are ever in an accident?"But he did! Cause that's the type of guy he is! Mr. Tonelli came out to see if this "was the car that we stole"? Hahahahaha! We talked for a minute about the deal we had gotten, and I knew we were lucky because they really didn't make much money off of us that day, but that didn't stop the owner himself from coming out to congratulate us! We truely felt special and even though the dealership was swarming with people buying/trading/leasing, we felt as though we were the only ones there! Before driving away to make the very long journey home, Paul and Mike made sure that we had their cell phone numbers and new that we could call them anytime-day or night! I am so grateful for the EXCELLENT SERVICE awarded to us and I cannot imagine ever buying a car anywhere else! Thank you Mike, Paul, and Mr. Tonelli. It was truely our pleasure to have done business with you all! Cheers, Mandy and Mikey More

This is my 2nd car this year from this dealership. The this is one of the few places that truly makes the buying experience fun and easy. I have have, and will continue to send friend and family. Also aft this is one of the few places that truly makes the buying experience fun and easy. I have have, and will continue to send friend and family. Also after I bought my sienna they gave me a free vacuum. This had nothing to do with the negotiation, it was just a thank you of sorts. How great is that. More