Westboro Toyota

When i walked in this dealership i did not think i was going to buy a car. Until Kevin Lucia my sales person came up to me with great friendlynesss and started asking what kind of car i wanted. He knew going to buy a car. Until Kevin Lucia my sales person came up to me with great friendlynesss and started asking what kind of car i wanted. He knew everything about the cars and was great about all the facts on the cars. I would recommended Kevin anytime to anyone that is interested in buying a new or used car. He has a good sense of humor and great people skills. He knows how to deal with prices and knows how to make you feel comfortable with him. He is not like other sales people at other dealerships that push you into buying one he is a great guy. More

This dealership was by far the most pleasant, informed and professional dealership I have EVER experienced. Each employee I dealt was more amazing than the next one. Erik Thorsen from the Service Dept. w and professional dealership I have EVER experienced. Each employee I dealt was more amazing than the next one. Erik Thorsen from the Service Dept. was extremely helpful and took the time to explain the Tacoma maintenance schedule. Paul Havens was incredibly informative about my new vehicle. Again, I have never even come close to the "buying a car" experience that this staff provided. Bottom line: Anybody would be out of their mind to buy a Toyota from any dealership other than Westboro. More

On Saturday, July 17th, I was driving from Western Mass to Quincy when I heard a rattle coming from under my Matrix. The further I drove, the louder the rattle became. Concerned about breaking down, I st to Quincy when I heard a rattle coming from under my Matrix. The further I drove, the louder the rattle became. Concerned about breaking down, I stopped at Westboro Toyota hoping they would help. The service department was very busy and I feared I would be spending the better part of the day there. Ken, the service advisor, was very understanding and promised to help as best he could. Fortunately the problem was minor and easily repaired; but the very best part for me was that within an hour and a half, I was once again on my way to Quincy. The fast, efficient, and courteous help I received is something I will not soon forget. I would recommend the Westboro Toyota service department to anyone who lives in the area and drives a Toyota. Once again, thanks Ken and crew for all your help. More

I have been a loyal customer of this Dealer since moving to Central Ma. 9 years ago. I am a professional women, who normally doesn't deal with these dealings, ie buying a car or taking car for maintenace. to Central Ma. 9 years ago. I am a professional women, who normally doesn't deal with these dealings, ie buying a car or taking car for maintenace. I feel so welcomed at this dealership. Service and Price are un-believeable. I suspect I will never venture elsewhere. Toyota has been the only car for me since left the hospital environment and became a Visiting Nurse in 1990. My Toyota was ALWAYS dependable, and at suc a cost-savings. THANK YOU!!!!!!!!!! More

The salesmen were friendly, knowledgeable, and weren't pushy while I was making my decision. More importantly they offered me the best price for my new car. It was a great dealership, and I will definite pushy while I was making my decision. More importantly they offered me the best price for my new car. It was a great dealership, and I will definitely recommend them to anyone looking for a great car and a great experience. More

What I liked about this dealership is they actually listened to what I needed. They sold me what I WANTED not what they had in stock. Also it was the first car I've purchased and they took their time listened to what I needed. They sold me what I WANTED not what they had in stock. Also it was the first car I've purchased and they took their time to go through the process step by step for me. This is the only dealership I will go to in the future. More

The staff was very friendly. they quoted us a good price becuase we had done our homework at home. they have snacks, drinks and coffee for all customers, which is good especially when you have to wait for p becuase we had done our homework at home. they have snacks, drinks and coffee for all customers, which is good especially when you have to wait for paperwork and when you come for maintenance. More

Purchased a NEW 2008 Tacoma. 30k miles on a 2008 Tacoma, Purchased a NEW 2008 Tacoma. 30k miles on a 2008 Tacoma, and the rear differential goes. If were not for the Regional Service Manager, this may have Purchased a NEW 2008 Tacoma. 30k miles on a 2008 Tacoma, and the rear differential goes. If were not for the Regional Service Manager, this may have been the first and last Toyota for me. After intial diagnosis, and a fluid change, I returned. The problem had was getting worse. Their top mechanic was of the opinion the problem was gone. Lucky for me the Regional Sevice Manager was there. Confirmed the differential was defective and agreed to replace it. I returned to pick the vehicle up, a day later than promised, and noticed their "top" guy still working on it. Got the vehicle home, and on inspecting the rear differential drain plug, I was able to further tighten the drain plug by HAND! If the plug fell out, catastrophic differential failure would resulted. Could the mechanic have been been a bit upset ove my disagreement of his analysis in the presence of hiss boss? I torqued the plug the manufacture specs, and crossed my fingers nothing else was loose. Also amusing was when the the service manager for Westboro said "well you bought the vehicle used", and the fact the job took one more day than expected because they neglected to order all the parts necessay to due the job. The added inconvenience and cost of renting a car an additional day was not as amusing, due to a mistake THEY had made. I do not like handing over my vehicle to anyone. I prefer to do my own maintenance and repairs. I have a large collection of tools to do most jobs, and have restored, and modified cars and trucks my whole life. I am not a certified Toyota mechanic, but do know my way around a vehicle enough to swap out and engine. I can't comment on the sales, but I will not be using the service departent again. More

This was a great overall experience. I rated Westboro really well because they took their time with me and didn't pressure me at all. They sat with me for about 3 hours until I was really comfortable wit really well because they took their time with me and didn't pressure me at all. They sat with me for about 3 hours until I was really comfortable with my decision. They never pressured me into any decisions. Michael let me test drive several cars, too. I was nervous about buying a car at a dealership, but this was actually a really positive experience. I would recommend this dealership to my friends. More

I brought my vehicle in for routine maintenance and Inspection. Eric and Jessica were extremely friendly and courteous. The wait time was very reasonable and I completely enjoyed relaxing in the comfor Inspection. Eric and Jessica were extremely friendly and courteous. The wait time was very reasonable and I completely enjoyed relaxing in the comfortable waiting area, sipping coffee and watching the World Cup. Overall a very positive experience! More