Westboro Toyota - Service Center

I had a good experience at the dealership. Eric explained me the technical issues that my car had and what was needed to fix them. I did not have to wait long to get my car serviced, it was done the same day me the technical issues that my car had and what was needed to fix them. I did not have to wait long to get my car serviced, it was done the same day. One thing that I was not happy about was the service charges, I think it is a little pricey. More

I regulay take my Lexus RX330 to Toyota of Westboro for service. My lexus has 150,000 miles and runs and looks new. Eric has made sure he informs me of services that are due. He also assures me in most service. My lexus has 150,000 miles and runs and looks new. Eric has made sure he informs me of services that are due. He also assures me in most cases that I will get my vehicle back that same day when I bring the car in for repairs. That is very important to me as my time is limited. I look for Eric each trip I make to to Westboro of Toyota. Jim Egan More

The service department was excellent! I dealt with Eric Seidl. He was very courteous and friendly. The waiting area was clean and comfortable. I barely had time to finish my cup of coffee and the car wa Seidl. He was very courteous and friendly. The waiting area was clean and comfortable. I barely had time to finish my cup of coffee and the car was ready to go. Everyone that I have dealt with at this dearlership has been fantastic. I would highly recommend Westboro Toyota to everyone. More

The Assistant Service Manager, Dirk Levy, has always been an amazing resource for all my service needs for my 2008 Toyota Highlander. My most recent visit for an oil change and tire rotation was another fan an amazing resource for all my service needs for my 2008 Toyota Highlander. My most recent visit for an oil change and tire rotation was another fantastic experience, thanks to Dirk. He always goes above and beyond the expectation and I'm so thankful for his undying patience with all of my questions/issues. He is outstanding in his field and I'm thankful. The overall dealership is terrific and I will always bring my car to these folks for service, since I know I'm in GREAT hands. More

I brought my yaris to another dealer (closer to my home) for a airbag light. I was told by them I needed a whole new harness, for around 1500. I wanted to have another opinion. I went to Westboro and they t for a airbag light. I was told by them I needed a whole new harness, for around 1500. I wanted to have another opinion. I went to Westboro and they told me it was only a recalibration and the cost was only 115. Next time I will not go anywhere els. More

I went in for my first service - 5000 mile service. I worked with Erik and he was great. The wait wasn't very long and they offered snacks and drinks in the waiting room. They even washed and vacuumed my worked with Erik and he was great. The wait wasn't very long and they offered snacks and drinks in the waiting room. They even washed and vacuumed my car for me. As soon as my car was ready, Erik came out to the waiting room to get me and pulled my car up to the door when I was ready to leave. Very friendly and professional. I would definately recommend this dealership. More

Rude from the start, Major attitude -These guys should not be customer facing or have the word "service" in there title! NOt only rude but They claimed a long list of items needed to be fixed, after being not be customer facing or have the word "service" in there title! NOt only rude but They claimed a long list of items needed to be fixed, after being treated so badly I went with my gut and said no way to the work took to another dealership and they came back with only 2 items (which I knew about) I asked them to double check the others and again all set its been 2 mos and still no issue with other areas as made to FEAR by Westborough! More

I have a flat tire on my 2010 Prius. I went to Westboro Toyota service department because the tire pressure alarm has been on and the rear left tire is visibly flat. I was told to wait for half an hour for Toyota service department because the tire pressure alarm has been on and the rear left tire is visibly flat. I was told to wait for half an hour for the guys to find out what was wrong. After two hours, the service representative come to tell me that their technician found a nail in my tire, and they needed to fixed it for a cost of $20.00. I said OK. Another one and a half hour passed till the tire was fixed. When I was about to pay, I was told by the representative, that fixing the tire costed me $20.00, however, it took them 0.6 hour of labor to find out where the nail was and that would cost an additional $65, and my total bill was $85.00, a few bucks away from a new tire. It took me almost 4 hours and 85 bucks to get my tire fixed. It was not the worst, a few days later, I found the tire pressure light was one again and the same left rear tire was visibly flat. This time I went to Monroe in Framingham near the Trade Joes. I parked my car and told the guy there I had this tire pressure problem. They started to look at it right away. Within 15 minutes, they found the nail, and fixed the tire. I was about to pull out my wallet, thinking another 100 bucks gone, but the Monroe guy told me nicely, "you can go now, we don't charge you for this, have a nice day." I did have a nice day, and many other nice days afterwards. It is just not worth it to visit a Toyota dealership, they are dishonest, and after all very unnecessarily expensive, that is my true story that I would like to share with any one who is willing to listen. Later on, I called back to the Westboro Toyota, asking whether they still have the nail they found in my tire,since I was thinking about foul play to have two nails in my tire within one week. The lady who picked up the phone was with a short patience and told me that they did not keep the nails. Who knows whether there was a nail at all in the first place. More

My car was hit by a truck on a Saturday afternoon. We were able to drive directly to Westborough Toyota but the service department had been closed for 25 minutes. A service rep and a mechanic were talkin were able to drive directly to Westborough Toyota but the service department had been closed for 25 minutes. A service rep and a mechanic were talking when we arrived. The accident had just happened and both of them took the time to listen to what happened and were able to pry open the car door to get my husband out. Let me emphasize that both of these men were "off the clock". They offered to bring me into the building, which was air conditioned, to sit down and they would get me water or OJ. They were so kind and accomodating. But, that has been my experience every time I have had the car serviced there. It is just amazing but every person you deal with is cheerful and helpful. They even prevented me from spending money by discussing an issue and showing me what to do. What business does that? My only regret was that I did not purchase the car here. I found out the hard way that you need to research the dealers and service departments before you buy from them. I have never dealt with a car dealership as good.I will ALWAYS bring my car here and my next purchase will be from Westborough Toyota. More

On Saturday, July 17th, I was driving from Western Mass to Quincy when I heard a rattle coming from under my Matrix. The further I drove, the louder the rattle became. Concerned about breaking down, I st to Quincy when I heard a rattle coming from under my Matrix. The further I drove, the louder the rattle became. Concerned about breaking down, I stopped at Westboro Toyota hoping they would help. The service department was very busy and I feared I would be spending the better part of the day there. Ken, the service advisor, was very understanding and promised to help as best he could. Fortunately the problem was minor and easily repaired; but the very best part for me was that within an hour and a half, I was once again on my way to Quincy. The fast, efficient, and courteous help I received is something I will not soon forget. I would recommend the Westboro Toyota service department to anyone who lives in the area and drives a Toyota. Once again, thanks Ken and crew for all your help. More