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Westbrook Toyota
Westbrook, CT
143 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 37 service reviews
November 22, 2023
Westbrook Toyota is a beautiful, clean facility with awesome staff who are extremely responsive to their customers. I have bought cars from this dealership since 2010 and always have my car serviced the awesome staff who are extremely responsive to their customers. I have bought cars from this dealership since 2010 and always have my car serviced there. I highly recommend this dealership if you want a no hassle, professional experience! More
by aimeemill
Employees Worked With
Doug Anderson, Jean Hall
September 07, 2023
Bought a Toyota from them. The service people don’t know customer service. They schedule you and end up calling you saying they don’t have a car. We need to reschedule.people a The service people don’t know customer service. They schedule you and end up calling you saying they don’t have a car. We need to reschedule.people are not free and not pilots.I hate this place.service manager won’t even answer your call or reply back. I don’t know why they hire this kind of people who don’t do their job efficiently. This place is not efficient at all. More
by Anonymous
Employees Worked With
Jenna, Jean Hall
June 19, 2023
Beats A-1 in Hamden, i was able to schedule an appointment within the same week. Felicia the service advisor was very friendly and professional. I was confident turning my truck over without the f appointment within the same week. Felicia the service advisor was very friendly and professional. I was confident turning my truck over without the feeling of being herded. Comfy waiting room, coffee machine and clean atmosphere 10/10 More
by Liam G
Employees Worked With
Felicia Aquino
March 28, 2022
In mid March 2022, I brought my wife's 2015 Camry for an oil change. When the service rep came out, she went through the work done, she then said we needed 4 new tires and a complete exhaust system replacem oil change. When the service rep came out, she went through the work done, she then said we needed 4 new tires and a complete exhaust system replacement to the total tune of about $3000. Now the car has only 33000 miles on it. I made an appointment to have the work done the following week. In the meantime, I took it to reputable local garage for a second opinion. He looked at the tires and said we only needed 2 on the front. We left the car with him so he could examine the underside. Several hours later he called to tell us that there was nothing wrong with the exhaust system. But there was still an issue with a noise beneath the car. Again we left it with him. A call the next morning revealed the source of said noise was a loose motor mount, which he tightened at no cost. So, an estimated costly repair of $3000 cost us only $550 for 2 new tires. So, in the event that they tell you that costly repairs are necessary, get another opinion. Dealerships are slow now,due to a lack of inventory. Recommending unnecessary repairs is a way for them to make up some of their losses. More
by Krafty
Employees Worked With
Shana in service department
January 25, 2022
Everyone is very friendly and helpful, if the person you are asking doesn't know they seek out a person who does. They go above and beyond every time. are asking doesn't know they seek out a person who does. They go above and beyond every time. More
by lpierandi
Employees Worked With
Jean Hall
May 05, 2021
I cannot be more disappointed by the way the service department treated me and did very little to listen and resolve my situation. Purchased a new 2020 Tacoma, the Tonneau cover broke while closing it. department treated me and did very little to listen and resolve my situation. Purchased a new 2020 Tacoma, the Tonneau cover broke while closing it. This type of issue had not been seen before, as such, the service manager David Gundersen was dead set on not covering this under the warranty right from the beginning. His "opinion" on what could have caused it directly contradicted everything I told him. They offered to pay for half of it, accepting some liability. This tells me two things, either they do not honor warranties or will do everything in their power not to. I came in the dealership 3 separate times (one of which was a planned time and David failed to show up to assist while I had my 3 children with me). I strongly suggest you work with another dealership that values your business, has your best interest in mind and ultimately covers what is under warranty on a brand new vehicle. If a Tonneau cover was a problem to get approved, good luck with a more expansive issue. David Gundersen the service manager at Toyota Westbrook is not someone you want to trust in to have your best interests in mind. Avoid this dealership. More
by Ryan B
Employees Worked With
David Gundersen - Service Manager
March 31, 2021
I have been servicing my vehicle since 2012 and wouldn't think of going anywhere else. Erin and Rob are always there for me whether I have a large issue or a small one that I need to talk through over the p think of going anywhere else. Erin and Rob are always there for me whether I have a large issue or a small one that I need to talk through over the phone. There is always a desk for me to work at while I wait for my car or a loaner is offered for more extensive service. Westbrook Toyota is the best! More
by lmazzeo
Employees Worked With
Erin and Rob
January 23, 2021
The service rep Erin was professional, knowledgeable and informative. My service was done on schedule and recommendations made for future care. Overall an excellent experience. informative. My service was done on schedule and recommendations made for future care. Overall an excellent experience. More
by Cat97
Employees Worked With
Erin
September 29, 2020
The dealership is clean and efficient. I own a 2020 RAV4 on lease that I want to trade in for a Tacoma SR5. I have not heard back from Westbrook to review my lease and get pricing to fit my budget. Other de on lease that I want to trade in for a Tacoma SR5. I have not heard back from Westbrook to review my lease and get pricing to fit my budget. Other dealerships are constantly reaching out and working to fit my needs. Westbrook has not been very communicative with me. More
by GRI
Employees Worked With
Jean Hall
