Westbury Jeep Chrysler Dodge RAM SRT - Service Center

My 2019 Durango wouldn’t start this Tuesday, out of nowhere. Had to have it towed to the dealership under warranty. The tow transported my vehicle around noon yesterday. And I still have yet to find ou nowhere. Had to have it towed to the dealership under warranty. The tow transported my vehicle around noon yesterday. And I still have yet to find out what’s wrong with the vehicle. On top of that, they wouldn’t give me a loaner, and instead simply offered to put me on the “emergency” list. I was told the emergency list was quite lengthy… which obviously doesn’t help my situation. I rely on this vehicle for daily transportation of myself and my children. Absolutely ridiculous. I received no call from my service advisor since the car arrived at the dealership. I had to call Ms Kelly Cooper myself today, only to find out that the tech just started to look at my car at 3pm. I asked again for a loaner vehicle, to which she responded that the emergency list is so long, you’ll get your car back before a loaner is released to you. This only infuriated me even further.. and Ms Cooper proceeded to compare my vehicle to a toaster… “sometimes you buy things and they stop working.” Still have yet to find out what happened to my vehicle… More

WARNING TO ALL POTENTIAL VICTIMS OF THIS "SERVICE CENTER"!!! They DO NOT use MOPAR parts on repairs!!! THEY ARE PASSING OFF CHEAP AFTERMARKET PARTS AND SCAMMING CUSTOMERS! FRAUDS, RIP-OFF ARTISTS & S CENTER"!!! They DO NOT use MOPAR parts on repairs!!! THEY ARE PASSING OFF CHEAP AFTERMARKET PARTS AND SCAMMING CUSTOMERS! FRAUDS, RIP-OFF ARTISTS & SCAMMERS!!!! I had a oil leak earlier this year and it was diagnosed as the oil housing filter needing to be replaced by this service center. I had the job done by Westbury Jeep on March 20th, 2023. I went to go get something to eat after they were done and within hours after the service, most of the oil had leaked out onto the ground. I immediately took the vehicle back to them and they gave me a loaner vehicle overnight. They claimed it was a defective part and fixed it. Or so I thought. I relocated out of NY and had 2 oil changes at Ed Voyles. When I took it in on Tuesday, October 24th, they told me that I had an oil leak. I came back for an 8:30AM appointment today October 26th to diagnose the cause of the leak. They told me that the oil housing filter was leaking oil and that it was an AFTER MARKET part, NOT MOPAR, which voids the 2 year warranty. I was furious and called Westbury and they transferred me to Ellen. She claimed that the part was OEM, which it CLEARLY is NOT because there are 0 MOPAR markings, nor a serial number on the part. She offered to overnight a new part and to reimburse me for the out of pocket labor cost. She was communicating with my advisor who sent her pictures. He then came back and told me that suddenly they were playing hard ball with doing anything to fix the issue and they tried to claim that it had been 7 months and that I could have done something to the part, which makes ABSOLUTELY -0 sense. I am not a mechanic and WHY would I do that to a part to my own detriment? At this point I was LIVID! I called back and spoke to a "Rose". She had the audacity to tell me they would only entertain being sent the part back so they could inspect it, and again claimed that it was from MOPAR...but WHY would you need to inspect something that came from MOPAR? You would immediately contact them, right? When I told her the part did NOT have a MOPAR stamp/serial number that comes on all of their parts she got quiet. She tried to claim that they changed the design but that is a LIE! A visual inspection clearly proves this is an ENTIRELY different part than the MOPAR part in the mechanics hand at Ed Voyles. To help me out because this was an obvious nightmare, my service advisor worked it out so that they would send MOPAR an official part to swap out so would cover the warranty and labor. HOWEVER, because of the oil leak the knock sensor jumper harness wires were corroded from the oil. The charge was $185. I asked Westbury to cover this cost directly with the dealership because of their SECOND defective part. Ellen completely changed the story and said they would not do anything unless I mailed the part back and they would make a "determination". All Jeep techs are certified and she was trying to claim that they made an error, even though this was the SECOND defective part I received from this shoddy, scam service center. I gave her 1 hour to decide to take care of the jumper, or I was going to pay for it out of pocket, post ALL OF THE RECEIPTS PROVING MY REVIEW IS REAL, and SUE in SMALL CLAIMS FOR MY MONEY BACK. As promised Ellen, here is ALL of the information for the world to see so other victims can know to AVOID going to your joke of a service center with your China made parts. I also recorded the calls so I will be bringing those to court as well. This just proves how petty, unprofessional, and tacky your service center is. You tried to falsely accuse me (defamation) of tampering with the part that YOUR service center had to put on not once, but twice and I have timestamped proof that your first part didn't last for 3 hours and the second AFTER MARKET part lasted 7 months until your fraud was discovered. I certainly was NOT informed that the part would be fake, nor did I agree to this. Suing!!! More

My 2019 RAM wouldn't start. My car was towed to the dealership at noon. I hadnt heard anything by that evening, so I called the next day. I was informed that the vehicle was My car was towed to the dealership at noon. I hadnt heard anything by that evening, so I called the next day. I was informed that the vehicle was under someone else's name, and the Service Tech had already spoken to the owner. They said they would have to hold my vehicle and wouldn't release it to anyone, me, the owner included, until they figured it out. Thankfully it was resolved quickly and we moved to the diagnosis. They wrote up $1,200 dollars in suggested work. I only wanted the battery replaced for which they quoted $515. When I called the Tech back and said I could get the battery for less than half at Autozone and that I would like to pick up my car, he informed me of a $299 diagnotstic fee that I would have to pay if I replaced the battery myself. A) If I hadn't called, they could very well have released my car to whoever they spoke to on the phone initially. B) I was never informed of the diagnostic fee. Not when I called for the tow or followed up the next day. C) They price gouged the xxxx out of me on that battery. They even threw in an unannounced 3.5% credit card fee. If I had known, I could have brought a check or cash. My experience was awful. They're predatory, opportunistic, and deceptive. I will never spend another dime at the dealership or service center. Avoid at all costs. More

Our service advisor, Keith, sprung into action immediately after we experienced an electrical issue with our vehicle several days after picking it up from the dealership. Keith was informative & immediately after we experienced an electrical issue with our vehicle several days after picking it up from the dealership. Keith was informative & efficient every step of the way through the assessment and we appreciated knowing that this problem was rather a mishap with a wire being tangled and that the car is completely safe to drive going forward. If you need to have your vehicle serviced, ask for Keith! (And Bobby and Gary in the service area were also very helpful upon emergency arrival.) More

Took vehicle for "free" inspection. I received email saying my car needed over $1000 worth of work. I had vehicle for 6 years and put thousands into it already. I told them I only w I received email saying my car needed over $1000 worth of work. I had vehicle for 6 years and put thousands into it already. I told them I only wanted the inspection. They said my car will not pass unless I pay $89.99 to have a nail pulled out of tire (almost cost of tire) and $80.00 for light bulbs that light up plate, not brake lights. I went and got my car and drove out of there as fast as possible. I literally was going to trade my vehicle in for a new one with them because I really like the performance of my vehicle but the thought of being robbed and going through the experience of being taken advantage of is more than I can bare. I am done with Westbury Jeep Dodge Service. I should have ran when I saw a service lady named Yvonne (also my name) fall hard on the concrete outside and drop her coffee and paper. It was cold and I know she was hurt. The service men laughed and offered no help. Joey was my advisor, some kid who could care less. My name is Yvonne Coleman. More

I want to express a very positive experience regarding Westbury Jeep Ram service department. I had a recent warranty service need for my Ram truck and Rose in service was professional, friendly and made a Westbury Jeep Ram service department. I had a recent warranty service need for my Ram truck and Rose in service was professional, friendly and made all the arraignments necessary as well as contact me when the parts are in. I was very pleased and would recommend Westbury Jeep Ram service to my family and friends. More

I want to start by saying this was the absolute best service I’ve had in a long time! A couple of days ago we had a emergency with my sons Jeep, of course 2 days before he was due back at school. I rea service I’ve had in a long time! A couple of days ago we had a emergency with my sons Jeep, of course 2 days before he was due back at school. I reached out to westbury service and to my dismay I was told I was more than welcome to bring it in for emergency visit but it would probably not be looked into for several days I was a reck! When we pulled up we were greeted by Kelly , she saw how upset I was and quickly put me at ease , she told me should would do her best to help us and get me in next day. To my surprise a few hours later I received a text report on my car followed up by a call from Kelly with what was needed to fix my sons car, they even found a couple of things we would have not known about and with our son being over 300 miles away we were so glad that they saw it ! She said that they were getting all the parts we needed and could have us on the road next day and sure enough we got a call next day that the car was done and that she had it washed for him ! I have to say thanks to westbury staff and especially Kelly for making this horrible thing that happened at the worst time so easy for us ! More

I had a very difficult situation going on with my car and the required servicing needed and ended up having to bring it back serveral times due to some complications. I had the privilege of working with El the required servicing needed and ended up having to bring it back serveral times due to some complications. I had the privilege of working with Ellen and Rose in servicing who took the time to listen to my issue and actually were gracioius enought to help me with a loaner. I had been working with Chryster Warranty and the others who were not able to assist me and working with Ellen and Rose provided a great ending to a difficult situation. Well done ladies and much appreciated. More

Terrible service department. When I bought vehicle I was told about their VIP treatment....what a joke....Called to make an appointment for an oil change and an oil leak vehicle When I bought vehicle I was told about their VIP treatment....what a joke....Called to make an appointment for an oil change and an oil leak vehicle had..Next appointment available was in 9 days..I guess oil leaks are not important..I hope engine lasts More