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Westdale Used Car Super Store

Cedar Rapids, IA

4.7
130 Reviews

3220 Wiley Blvd SW

Cedar Rapids, IA

52404

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130 Reviews of Westdale Used Car Super Store

October 28, 2011

Tony is great to work with because he is very low pressure. Not only will he help you find the best vehicle for your particular needs, he will also make sure it is a vehicle you are comfortable and h More

by falcon58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Wesbrook
Oct 29, 2011 -

Westdale Used Car Super Store responded

Thanks for posting this and for all of the great comments. We will make sure to forward this on to Tony Wesbrook and make sure to contact him if you need anything. 319-390-9999

October 18, 2011

Visited dealer last weekend since they guarantee 100% credit approval and I know I don't have the bext credit. Had to leave that day since most lenders were closed for the day and they would contact me. More

by veggist
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember
Oct 24, 2011 -

Westdale Used Car Super Store responded

Westdale Used Car Superstore takes all comments and concerns into consideration so we do appreciate you taking the time to post this. It is terrible to hear that your experience with us did not go as you would have liked. We do take your concern very serious and will discuss this with our staff. Automotive Financing is an area that varies from individual to individual and from vehicle to vehicle. Each customer that we speak with will qualify for a different program as well as each vehicle. Due to the fact that we are not the financial institution lending the money, we do not set the exact perimeters of the loan. That is determined by the bank/credit union that is willing to lend the money and they base that on the customers credit history and vehicle being financed. While we do offer Guaranteed Credit Approval, all of our customers can still feel free to arrange financing through their own bank/credit union assuming that lending institution is willing to offer them a loan. From there it would just come down to picking out a vehicle that meets your individual banks loan criteria. Or in even simpler cases, if someone has the money saved up and is paying for a vehicle without getting a loan, it just comes down to picking out any vehicle you like, and purchasing it. In a case like this we do everything we can to find a vehicle that meets the requirements of both the banks that we work with and the individual buying the car. We are in the automotive sales business and we do everything within our power to sell vehicles to all of our customers. That is why we use banks that offer Guaranteed Credit Approval and have over 1200 vehicles available all priced at fair market value. We would be more than happy to discuss this with you in more detail if you would like and see what we could do to find you a bank that will work with your requirements and we could also assist you in speaking with your own bank/credit union if you feel that they are able to offer you a program that meets your requirements. You can contact our Sales Manager, Shaun Ritchie at 319-390-9999. Or you can email us at sales@mcgrathauto.com and we would be more than happy to discuss this in further detail.

March 12, 2011

We just bought a 95'Olds Cutluss Supreme "as is". It was supposed to have gone through a saftey inspection and an oil change. After a couple of days I checked the oil,it was old. So I called Ju More

by abfairlie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin and Robby
Oct 24, 2011 -

Westdale Used Car Super Store responded

Thanks for taking the time to post this and enjoy the car! Make sure to let Robby know if you need anything. 319-390-9999

June 27, 2010

The thing I like the most about the staff here is the respect they have shown my wife and I during both of our deals with them. It feels good to walk into a dealership knowing that the employees will tre More

by Andelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Otto, Jim Ottilie
March 27, 2010

I can never give anyone/anyplace 5 stars...My husband and I had been looking for a specific vehicle that nobody would finance us for. Thanks to the very pleasant and helpful staff we have purchased the vehic More

by kmmeinecke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin McCullough
August 20, 2009

The staff was extremely helpful and provided a low-pressure buying experience, which I greatly appreciated. Although the vehicle I purchased was one of the lower-priced cars on the lot, I felt th More

by Sherwood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robby Otto
August 19, 2009

Everyone one that I talked with there were really great! Rob was very down to earth and I really liked that... All the salesman that work there were very upbeat and we helping customers...The GM was great t More

by mmotdoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Otto
August 19, 2009

Staff was fun to work with and I would buy another vehicle there. The car had a few issues but they got those handled for me and car is fine. Not the best experience ever but I have no complaints. And More

by webb3311
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy
May 04, 2009

Bought a 1998 Dodge Durango at Westdale Used Car Center a few weeks ago... They wont give you the upfront price unless you go in and deal with all the BS and sales tactics. Also dont drive off the lot unles More

by rhynomoore77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
shawn ritchie and salesman
Aug 20, 2009 -

Westdale Used Car Super Store responded

The Westdale Used Car Superstore specializes in vehicles that are a little lower in cost and also handle loans for consumers with all types of credit history. In some circumstances there can be hurdles with both of these and a Sport Utility Vehicle with 180,000 - 190,000 miles is going to have a few items that are not in proper working condition. All of the vehicles do go through an inspection that will focus on safety and major mechanical concerns. Every item cannot be fixed of course. Unfortunately there are times that that a consumer will have a different opinion of what should and should not be covered or repaired. That is especially the case in a vehicle that is 11 years old with 180,000 to 190,000 miles. Each scenario is different on what is and is not repaired and not everything can be fixed on all vehicles. In this scenario the dealership did give the customer $400 after everything was completed which was not required or owed. There are many dealerships that would have not have done anything since it was sold 100% As-Is and had almost 200,000 miles. As far as the financing, it is extremely common to contact multiple financial institutions in order to find the right program and in some cases to even find a bank that will offer a loan to certain customers. Contacting a handful of banks did not drive this consumers credit "in to the ground" in any way. It is very common in today's financing to check with multiple lenders on the purchase of any major purchase, auto, home, etc. And it will not make a serious impact on your credit history if a handful of banks are contacted. Regardless we do understand that credit history is a major concern for consumers especially if there have been a few bumps in the road with payment or credit history. We abide by all laws and regulations to ensure that this is handled in a professional manner. It is not a requirement to finance through any dealership on any purchase. All of our dealerships will accept cash payment on any vehicle in stock. Or financing can be secured by the consumer with their lending institution of choice prior to visiting a dealership. Communication could have been the cause of the concerns for this consumer and making sure that everything was discussed in more detail could have changed the outcome. We take these concerns seriously and have communicated openly with this consumer to try to resolve the items mentioned. On top of that we also gave the customer $400 for their A/C concerns as mentioned earlier and actively try to help all customers with concerns. Our goal is to have you come back to see us for all of your vehicle purchases because we know that is what has kept us in business for almost 60 years and will continue to do so for many years to come. In many cases having vehicles with higher miles can cause more issues and offering loans to all consumers can cause unwanted scenarios for the consumer and dealership since it can be a stressful process trying to secure a loan and getting the final approval. But we have many happy and satisfied customers that come back to see us for all of their automotive needs and that is what has made us one of the largest volume dealer groups in Eastern Iowa.

June 02, 2008

Typical shady tactics used with them to sell the car. Pushy sales, won't let you leave. We actually ended up buying the car, but since we mistakenly didn't read every last little bit of fine print, th More

by Automoblog
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
can't recall
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