Western Ave Nissan

I was a few days from traveling out of state and the vehicle had been experiencing abnormal transmission behavior. I remembered that the previous year, there was a post card announcement received from vehicle had been experiencing abnormal transmission behavior. I remembered that the previous year, there was a post card announcement received from Nissan detailing a class action settlement that extended the warranty coverage efor the vehicle’s CVT transmission. * The ONLY reason I ended up going to a different Nissan in the first place was that the service department at Western Avenue Nissan, which is located across the street from their showroom/sales office, was closed. After driving over to the service building, I was told by someone (an employee or another customer, perhaps?) who was parked to the side of the main service bay door, that they’d closed early that day and that I could come back the next morning. Even though the Western Ave.’s service department was closed for the day, I was still in need of service and so off I went. I then pulled into the much larger, much cleaner and more pleasant Kelly Nissan dealership in Oak Lawn, IL. * Mr. Cuevas at Kelly Nissan was kind, refreshingly helpful and informative, especially after I had just been lied to my face by a Western Avenue Nissan dealership’s employee who’d reviewed VIN/vehicle info on his computer at my request and stated my stated issue was not covered due to my warranty having “expired in 2023.” * Western Ave Nissan in Chicago, IL is not trustworthy and their finance/service manager reaffirmed my distrust for dealership service of my vehicles. *** Kelly Nissan salvaged my negative experience with Nissan car dealerships, perhaps even saving the Nissan brand from a customer lawsuit had I not discovered that my warranty was still valid and a mere 3 days from expiration when I’d walked in to Kelly Nissan that very same day. * Mr. Cuevas wished me a safe trip out of state and advised that if the issue persisted the in next two days, that he’d be off work that following day but I could come back in and they’d good take care of me if I needed to bring the car back before I left town. I would ask that this survey also serve as a formal complaint against Western Ave Nissan in Chicago. More

Desiree and Reggie was super helpful. . please ask for them they are awesome. They will get you right?! . please ask for them they are awesome. They will get you right?! More

Desiree is awesome! !! Ask for her she is great!! She will help with all your needs and answer all your questions. !! Ask for her she is great!! She will help with all your needs and answer all your questions. More

Darius got me a real good deal today on a vehicle great sales agent. I highly recommend him if you’re looking for a good deal without the lies and games. Thank you Darius! sales agent. I highly recommend him if you’re looking for a good deal without the lies and games. Thank you Darius! More

Darius Lewis surely saved my day. I had problems at other dealerships, but when I came here, My. Darius help me thru the process, carefully explained everything, and made sure I walke I had problems at other dealerships, but when I came here, My. Darius help me thru the process, carefully explained everything, and made sure I walked out here with a new car. He’s awesome. More

Darius Lewis is amazing salesman! !! Wasn’t expecting to walked out with new 2024! He made it happen today…I’m very excited! Outstanding service! Thanks Darius! !! Wasn’t expecting to walked out with new 2024! He made it happen today…I’m very excited! Outstanding service! Thanks Darius! More

Thank you to Darius Lewis for helping my son get a car he was very nice and cool if u need a car go to Nissan on western and ask for DARIUS 😀😀😀 He’s handsome guy he was very nice and cool if u need a car go to Nissan on western and ask for DARIUS 😀😀😀 He’s handsome guy More

Nissan has been very helpful and patient with me. Darius Lewis the certified sales consultant was very helpful and very handsome as well. Thank you for everything 🙏 Darius Lewis the certified sales consultant was very helpful and very handsome as well. Thank you for everything 🙏 More

Darius was a very nice and considerate salesperson. He helped me get a great deal on my vehicle. I would suggest anyone that is looking for a dependable vehicle to go here. AND ASK FOR DARIUS!!!!! He helped me get a great deal on my vehicle. I would suggest anyone that is looking for a dependable vehicle to go here. AND ASK FOR DARIUS!!!!! More

Courtney Collins is the best! He helped me find the perfect vehicle. The staff were very helpful and they had excellent customer service. He helped me find the perfect vehicle. The staff were very helpful and they had excellent customer service. More