After getting an on-line price guarantee, my wife and I arrived to the dealership after driving 30 miles. The sales person who was friendly took us on a test drive and we were ready to complete the deal. Upon our return to the dealership, we were involved that the care presented to us was a different VIN number than the one with the price guarantee. They wanted us to pay $3000 higher than the on-line price. We indicated that the on-line price was the most we are willing to pay otherwise we were not interested. The sales manager Mr Brooks came to us and said do not leave, I want to earn your business and we will make it happen. He left us waiting for 90 minutes after which a gentleman who identified himself as the general manager (name unknown) came to us and informed us that they will not honor the on-line price. I explained to him that there was no need to keep us waiting for such a long time since we made our position clear from the first minute. It was the most disrespectful attitude towards our time and our rights as customers. We will NEVER go back to that dealership again. They wasted 2.5 hours of our time plus a 30 mile commute each way.
I Recommend This Dealer:
Mr Brooks, General Manager (Name Unknown)
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