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Western Ave Nissan

3.6

54 Lifetime Reviews

7410 S Western Ave, Chicago, Illinois 60636 Directions
Sales: (773) 776-8200

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54 Reviews of Western Ave Nissan

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August 03, 2017

"Never walked in a dealership and closed deal in an hour!"

- Shaker M

I started my search online and contacted multiple dealerships trying to find the best deal on my Altima. I was surprised to see an Altima with exactly the same specifications but was listed 2,000 cheaper than every one else. I called the dealership to inquire and was transferred to the Finance Manager Freddie Valles. Freddie informed me it was a misprint but agreed to honor the online price and we made a deal on price on the phone. Upon arriving that same day to the dealership I was honestly apprehensive at first the dealership was outdated and no frills, but don't let it fool you the employees were so warm and welcoming as I entered. They were having some type of Nissan Event and the dealership was packed even at 8 pm. I met Jonathon Peco (he goes by Peco) and he was already informed about my call to Freddie and had my car ready for the test drive. We started negotiating the final details and closed the deal within an hour, not only did they honor the online misprint I was also given any Nissan incentives available. My financing experience with Luis Colon was top notch as well. The service products were described well and the process was seamless. Western Auto Nissan is over an hour from my home in Bradley but it was worth every mile to get there. The experience from the initial contact to the final signature was a pleasure. Peco and Freddy were fantastic, friendly, and very enjoyable to deal with . They made the entire process so quick, easy, and hassle-free. Not to mention they both are extremely personable, knowledgeable, and honest.

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Yes
Employees Worked With
Jonathon Peco Freddie Villes Luis Colon
March 02, 2017

"Worst car buying experience ever!"

- bethnoelle84

I was really hoping that I could write a positive review about my experience with Western Avenue Nissan; but that is not the case. My husband and I drove 2 hours to come look at a used 04 Cadillac SRX, 120k miles, seemingly in great condition. We called and asked about the condition of the car, how it ran before we made the trip and the saleslady I spoke with assured us all of their used cars have been through a thorough inspection and run "like new". She said the car may need regular maintenance like any older used car, but that the car drove great and was ready to go. We arrive and the place was packed but our salesman, Ryan Scott, was expecting us and was very polite. We got in the car for the test drive and noticed the engine had a shake at idle. Ryan assured us that all the cars have had thorough engine and transmission inspection and that they WOULD NOT sell a car with any major problems. My husband knows a little about cars and knows that a needed tune up or dirty air filter might cause this, so after debating we decided to trust that they wouldn't sell us a lemon, especially considering they wouldn't give us much leeway with the price of the car and we stretched our budget to get it. Long story shorter...the check engine light came on as I pulled into my town and was flashing before I got to the driveway. We called Western Avenue Nissan and my husband spoke with a nice manager that told us to take it into a mechanic and they would see what they could do to help us. Turns out, the computer that controls the engine is bad, and it is going to cost us over $1500 to fix this car. Of course, we have tried to contact someone at Nissan multiple times, our mechanic has tried to contact Nissan multiple times and no one returns our call, or we wait on hold for 30 min. then we're transferred to a voice mail box that is full. Our mechanic stated that any mechanic, let alone a certified mechanic, that "thoroughly" inspected this engine would have been able to tell quickly this was not a minor issue. At the worst, the engine could have seized up with my 5 year old daughter in the car and we could have lost all power-no brakes, no steering; at the least we could have done major damage to the engine itself if we continued to drive it. He states that the fact that the engine light came on after the car was already showing issues shows that the controls may have been tampered with which is highly illegal and is FRAUD. I was really hoping Nissan would just contact us and at least attempt to rectify the situation, and that this would turn into a great review, but we have been calling them since Monday and it is obvious they are avoiding us at this point. Unfortunately, this has turned into a horrible experience and I would highly recommend that if you are looking to buy a vehicle, especially a used vehicle, that you shop somewhere else (and read the reviews about the dealership before you buy a car).

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Recommend Dealer
No
Employees Worked With
Ryan Scott
February 09, 2017

"Don't do business with them"

- Pinkstunna

Western Avenue Nissan at 7410 S. Western in Chicago sucks!! Please avoid doing ANY business with them. My hybrid Nissan breaks down, I call them and was told they have a certified hybrid tech at their location that can work on my car. Long story short they don't have the proper equipment now they want ME to incur the expense of towing the car a 2nd time all the way to Orland Park Nissan (go figure) who can work on it. 1-800-Nissan1 is concurring with them. See how they do black people? Don't waste your time or money dealing with them. PLEASE!!

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No
Employees Worked With
Adam- service advisor Freddie service manager
January 20, 2017

"Aisha Hodges/Chris Mosley Salesman "

- ----

I purchased my car at this facility and not only do I love my vehicle but, I received excellent service from my Salesman Chris Mosley. Chris had a great personality and very helpful and respectful young man which made my process very easy.

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Yes
Employees Worked With
Chris Mosley
January 20, 2017

"Cynthia Lane"

- cynthia46

My car purchasing was "Great" thanks to my salesman chris, he was awesome with helping me make the best decision with buying my car... I'm so thankful for his intellingence and smart ideas! Will definitely recommend my co-workers to you Chris Mosley... I Love my 2015 Chevy Malibu.

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Yes
Employees Worked With
Chris Mosley
January 19, 2017

"My experience with Jose "

- Lynne

Western ave nissan was the one, Great customer service. My sales man Jose Quezadas made me feel comfortable and helped me find the perfect car for me. I havent had one of these car services in a while and i am proud to say i was very satisfied. I would definitely recommend Jose for anyone in need of help to purchase a car from there.

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Yes
Employees Worked With
Jose Quezada
January 19, 2017

"Was helped beyond expectation."

- Martina Burkhart

Just wanted to give credit to the customer service that I was given during this visit to your dealership. Will definitely recommend you to make friends n family n definitely will do all my vehicle dealings there.

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Yes
Employees Worked With
Jimmy villares
November 19, 2016

"Great salesman"

- meganeileen

I traveled from Elkhart Indiana to Chicago for a car I didn't end up liking. My husband and I looked at another car and talked finances and trade in value for my current car. This process took a couple hours and our salesman, Garrett, was very kind and patient with us. He worked with us on every aspect we asked him too and he was awesome. We will definitely be going back when I decide to purchase

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Yes
Employees Worked With
Garrett
November 02, 2016

"Cheating.. Stay away"

- RENJU JOSE

They show false ads online and once you reach the office, they report the vehicle is sold. I traveled 100 miles from Milwaukee and all the way in inquired whether the vehicle is available and once I reached there they said it was sold. When inquired abt the time it was sold they said they dont store the time. I even called the office 2 days after this incident and they said the car is available. So please stay away from this dealer.

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No
Employees Worked With
NA
June 13, 2016

"Easy and fair"

- deontaemoore

Came to do the Uber Xchange program with Western Ave Nissan. Sam was very cooperative and easy going. It was a seamless process and I left satisfied.

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Yes
Employees Worked With
Sam
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