Westfield Ford Inc

Our salesman Matt was very knowledgeable about the vehicle and the Manager Joe helped keep everything within our budget. The vehicle and paperwork were ready when promised. I highly recommend Westfiel vehicle and the Manager Joe helped keep everything within our budget. The vehicle and paperwork were ready when promised. I highly recommend Westfield Ford. More

We recently took our car to be repaired. We have a 2012 with an extended warranty, however, we ended up paying more for the repairs than expected. No one could answer our question about why a new car would with an extended warranty, however, we ended up paying more for the repairs than expected. No one could answer our question about why a new car would need so many odd repairs. When I inquired about the repairs/issues, all they could say was "no this isn't typical for a new car". Then why am I paying for it? I wanted them to meet me half way with the $1200 bill I was just issued - but to them, all they wanted to do was sell me another car. Instead of helping us with these costly repairs, the only solution to them was to sell me another car?? I was appalled with the way the GM handled this situation. I will never go back there again and I will tell all my friends/family not to go there either. More

My review its for the service Dept. oil change, airbag recall and a loose mirror. Very disappointing!! I had been doing business with this dealer for the past 3 years, its been always OK.. not great j recall and a loose mirror. Very disappointing!! I had been doing business with this dealer for the past 3 years, its been always OK.. not great just OK , honestly what I paid for the oil change here it was cheaper than other places. after a couple of hours I pick up my car and I was told it was good to go but the mirror need it to be changed.. Minutes driving I noticed that the mirror was still loose but more than before. initially I was told it will take 3 hours for the whole process and 1 hour later from dropping i got a call that the car was ready. Anyways I drive back home almost an hour and when I get to the gate I go crazy looking for the gate opener that was there in the morning when I drove to the dealer.. I call the dealer and talked to Scott who didn't seem to care.. since after I explained to him he kept silent for a minute and then asked me if I was suggesting that someone stole my gate opener... what??? that's great customer service!! No Scott I don't think no one stole the gate opener but I'm positive either the guy who vacuumed the car accidentally suction it or the gate opener got alive and walked on it's own. I decided to drive back to the dealer hoping I could recover the gate opener that cost me $75.00 but no luck... about the mirror Steve the manager said I need it to buy a new mirror $210 and he offered free installation... mm an hour earlier I though the car was ready to go. not only I had to drive twice to the dealer, spend gas, waste my time and get stressed. i trusted my car with my belongings to them and nowhere in the shop it says to remove personal belongings prior to work being done. Never again! More

This was the worst experience I had! Too much detail to go into--their service department doesn't communicate with each other or the customer. Took my car in for service and found scratches on my new car. go into--their service department doesn't communicate with each other or the customer. Took my car in for service and found scratches on my new car. After a couple of instances I decided I didn't want to deal with Ford (especially Westfield Ford) anymore. I went to another local dealer and traded my car in (what a pleasant experience). Trying to get reimbursed my for cancelled warranty plans was a nightmare! The finance manager, Tony didn't return my calls or respond to my email. For some odd reason, the general manager, Carm stepped in and that was another nightmare! He didn't receive my email, didn't receive my message and other BS excuses. I even copied the owner of the dealership on an email and didn't get a response! I started the process of the cancelled warranties on August 23 and didn't receive a check until September 21! More

I would be very careful going there and letting them drive your trade in. They purposely ripped the wires from my crankshaft sensor so they could lower the amount of the trade after they promised me a drive your trade in. They purposely ripped the wires from my crankshaft sensor so they could lower the amount of the trade after they promised me a certain amount. Luckily, I was smart enough to tow my car home and have my mechanic look at it before I let them rip me off. It would be interesting to know how many other people this happened to at this dealer. I'm very upset I bought my new car there before knowing the truth of what they did to my trade in. More

I have bought my last 5 cars here, my parents have bought their last 5 cars here, my brother bought his truck here, & my cousin bought his mustang here. I WILL NEVER GO BACK AND NON OF MY FAMILY WILL EITH their last 5 cars here, my brother bought his truck here, & my cousin bought his mustang here. I WILL NEVER GO BACK AND NON OF MY FAMILY WILL EITHER!! My wife and I needed a mini van to accommodate our growing family. Ford doesn't make a new model so we were forced to either buy a used van at Westfield, or look elsewhere.... I had an extended warranty on my 2009 Escape and wanted to know how much cash value this had (so I knew how much I could put down on a new car total). My wife called an never got an answer...while we were in the research stage... I called the next week and was told I needed to talk to the financing manager since he handled all of this. I called up and the guy was a total jerk on the phone, saying "I don't know who you are....you need to come in so I can make sure your a real customer"...well, how would I know everything about my car and personal info if it wasn't me...not to mention, I just wanted a figure....at that point I was still thinking and planning...we were planning on going to Westfield first to see if a used van would make sense... At that point, I wasn't going to buy from them again...I went in and the used car manager eventually got me a figure... Lets move forward now...I bought a VW Routon...now I needed to cash in this extended warranty...so I went in person to Westfield...went to the finance manager again (since I was told he was the only guy who could do this for me)...I walk into the guys office, tell him what I needed and he says "Your going to have to come back and make an appointment, I'm to busy" I go, "are you kidding me". He says 'No" and closes the door. I eventually got my cash back, again going to the used car manager...but because of the finance manager at Westfield ford, I will never go back and I warn you to not buy a car from them! All they care about are themselves.... More

I called This dealer to check the availability on a vehicle. When they called back The salesman left a voicemail saying they had 2 of the vehicles that I was interested in. I returned the call 5 times vehicle. When they called back The salesman left a voicemail saying they had 2 of the vehicles that I was interested in. I returned the call 5 times and the salesman never picked up his phone. The lady at the switchboard was very rude and unprofessional as she tried to give me a phone number with an extension to dial in order to leave a voice message for the salesman. I explained to her I was going down the interstate and had no means of writing down a phone number of extension. Needless to say I took the information and left a message and as of this posting I have yet to hear back from the salesman (rob). After finding this website and reading the above ratings I think I will sty away from this dealership. I would love to know what happened with the gentleman who is afraid of putting his true experience for fear of a lawsuit. Obviously this is a dealership to avoid with posts like that and the level of service I have received. More

This was the worst experience of my life. I cannot go into detail on why for fear of being sued. There are so many other dealerships to choose from and I regret not going elsewhere. Due to this horrible into detail on why for fear of being sued. There are so many other dealerships to choose from and I regret not going elsewhere. Due to this horrible experience, three generations of ford drivers in our family will no longer purchase them. Was it worth it all for $235.10? It must have been for Westfield Ford! More

Everyone was really friendly and worked with us to find a vehicle that was in our price range. We weren't sure if we wanted new or used, but they helped us figure out the pros and cons and price difference. vehicle that was in our price range. We weren't sure if we wanted new or used, but they helped us figure out the pros and cons and price difference. Never felt "stalked" while looking...which is a huge plus in my book! Would definitely recommend! More