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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.7
746 Reviews

746 Reviews of Westown Ford Lincoln - Service Center

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May 23, 2024

Customer friendly! Fast and efficient! Clean waiting area! Coffee provided while you wait! Got me in the same day! More

by Nstice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024

Great to see Daniel back in service department. Now service gets things done quickly and when promised. Also we're kept updated timely on progress of repairs and any problems. More

by wolfpack12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024

Michael McLaughlin in service was very good about keeping me posted with updates on the progress of repairs to my vehicle. More

by anthony.j.manuele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024

Always friendly and helpful. Not pushing to purchase anything extra. Very clean atmosphere. Trustworthy and reliable More

by jwankel958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
NIck Xamis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cierra Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

Great service as always! I drive a distance to go to Westown Ford for service on my F150. Their work is high quality and timely. More

by Cornboy98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024

No pressure, extremely informative and helpful to any and all concerns of the customer throughout the purchase. More

by Staplep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicki Loughary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael McGlaughlin
May 16, 2024

Very pleased with the offer on our old vehicle and the price on the new car. More

by bscassens1969
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Wade Muller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024

Granted the work was free recall work on an almost 20 year old vehicle. The oil dipstick handle was broken off and bolts were left on the windshield cowl. I’d think no matter what work is being done this More

by Mike Slinkard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Kaufmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whoever the tech was. I don’t have the paperwork in front of me.
May 14, 2024

Good fast service Got truck right in with no appointment Would recommend to over people More

by pork777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024

The dealership is always easy to call and then they navigate you to the correct department. The people in the garage are always very helpful and reasonable with you. Never disappointed with the servi More

by bbettis65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Grinkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael McLaughlin
1
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