Westside Chevrolet

This review will save you TIME and MONEY and it is strictly for the service department of Westside Chevrolet Katy. The service advisor that you get MATTERS!!! Read about my experience before you even strictly for the service department of Westside Chevrolet Katy. The service advisor that you get MATTERS!!! Read about my experience before you even think about giving this dealership a chance. Don't make the mistakes I made. This service center is a specialized shop, meaning that they have "technicians" who specialize in repairing certain parts of your vehicle. This means that if you need work done and the technician is "backed up" you are going to suffer. If you want this place to finish the work on your car, you better stick around and push them hard for constant updates, because the moment you leave the car with them, the chances that they will leave you in limbo are extremely high. By limbo, I mean no communication whatsoever. You have to call them, they do not call you with updates. This is despite the fact that they send you a link with service updates and "video" of the work via text. Except, nothing was ever sent. Not a text, not a video. Nothing. I had to keep calling them. So here's my overall experience: Friday - went in at 8:30am with AC issues. I also told them about a coolant leak. And I also wanted an oil change done. This means that the car got passed around to 3 technicians. Well, only two technicians worked on it. The third one never got to touch the car. Read on to find out why. I was told that the third technician which works on engines and coolant leaks was backed up. Then I was told that there was 1 car in front of me. Then by the end of the day, I was told it wouldn't be looked at until Monday. For all these communications I had to call them. They never sent a single text. But they did call ONCE to tell me they diagnosed the issue as a broken hose leading to a coolant leak. Monday - I call in at 11am. This time I speak to a different service advisor, who I then tell what I was told on Friday. He says the car hasn't even been diagnosed and there's no such thing as "1 car in front of mine". They are backed up and that's all the info they have. Right away I know this is xx. But I give him the benefit of a doubt. I call again at 3pm. Still no diagnostic to determine the cause of the leak. I leave the car with them again. This time, they tell me, latest they can get an update is 1-2 days, with Tuesday being the earliest. Tuesday - I call at around 10am. Still no update. I tell them im taking the car. And all of a sudden they will seek an update and call me back in 10 minutes. 30 minutes pass and no call. I call them again, no update. In fact, no one actually sought any update. Instead they just read the computer to see if the technician wrote something lol. It's a joke. I call one more time at 2pm, still nothing. I give them one more chance and leave the car. Wednesday - I show up and take the car. They print out the paperwork for the completed work and I get charged. I take the car and leave. Total days to get it diagnosed? 3 days. And it never happened. I then take the car to MISSION AUTO CARE who diagnosed the leak in less than 40 mins and repaired the issue in less than 2 hours. And, get this, they text you updates, they call you to explain, and they provide pictures of the work. They even give you a breakdown of the issue they found and never force or pressure you into paying for other recommended work. They give you the breakdown of the work needed in the text updates and it is very clear, very professional, very courteous. These guys will receive a 5-star review from me very soon. Now, if you read this far, you're wondering if you should even consider buying from this dealership. Well, remember that car dealerships tie service packages to their service centers. So, unless you want to deal with a bunch of disinterested, unprofessional service advisors, then STAY FAR AWAY. This place needs a strong management to get these guys to actually do their jobs properly. In my experience, the technicians are not the issue. The issue is that these "service advisors" are useless. I do not know if this is by design or if they are just scared of the technicians to go ask in person where things stand as far as repairs and diagnostics test are concerned. I get the sense that these guys are told "read what's on the computer and dont go back there". So, if this is true, then it makes their ability to provide a good service to customers extremely limited. There needs to be some kind of open communication between advisors (the messengers) and the technicians in a way that a customer does not even need to call for an update. Send the update via text like MISSION AUTO CARE. Just do something professional. So, if you value your time, your money and if you want PROFESSIONALS handling your vehicle, do NOT take your car here. And remember, if you buy from this dealership and the service package is tied to this service center, you will have many moments of frustration. Heed my advice and take your hard earn money someplace else. More

Very disappointed with the service department at this dealership. Early in warranty on my 2018 Chevy Traverse, they misdiagnosed an issue stating there was no issue. Then, after bumper to bumper warran dealership. Early in warranty on my 2018 Chevy Traverse, they misdiagnosed an issue stating there was no issue. Then, after bumper to bumper warranty had expired, the issue was so bad that I took the vehicle back and they found it was the Front Exhaust Pipe that had to be replaced. So, I had to pay $480 for the repair. So, I paid and picked up my vehicle. The next day I developed and exhaust leak and it set a "code". So, I had to take the vehicle back to the dealer for an exhaust leak that you could physically hear! The dealer/repair tech stated that there was no trouble found. The service advisor said they just tightened the nuts and reset the code. Implying that the code was set because of other issues. Bull. Now the vehicle has developed a rattle in that same area. Do I go back to that dealer again? I think NO. I will take to my local independent shop. I am sure they will fix it correctly. More

Absolutely the worst experience just for getting an oil change. First of all, I had an appointment to get the service done. They even called ME to let me know there was an opening. I sat in the waiting roo change. First of all, I had an appointment to get the service done. They even called ME to let me know there was an opening. I sat in the waiting room for an hour after being told it would be done in 30 minutes. After asking for an update an hour into sitting there, I was told they were just about to start the oil change. That is absolutely unnacceptable considering the fact they called me, AND it was a scheduled appointment. My time was wasted and the manager seemed to not understand there was a problem. This was the first and will be my last time visiting. More

I made an appointment for a recall of Passenger side Airbags for my 2008 Chevy Tahoe. I made an appointment on 3/11/2021 for Wednesday 3.17/2021. I was told the parts were there. I dropped it off the da Airbags for my 2008 Chevy Tahoe. I made an appointment on 3/11/2021 for Wednesday 3.17/2021. I was told the parts were there. I dropped it off the day before the appointment so it would be there and they could work on it. I was then told by Jacob that they had used the last part and would have to order one. That was on 3/18/2021. I left the car as he said maybe a day or 2. A week went by and no part, Jacob does NOT return calls so my daughter went and picked up the car. It has now been a month of waiting. No one still answers or returns calls as I tried Jacob on several occasions and the Service Dept Manager as well as the dealership Manager. NO ONE IS THAT BUSY. This is a recall that says the airbag if deployed can EXPLODE sending metal fragments into the passenger compartment. Westside Chevrolet is not what I would consider a customer friendly dealership and people should avoid it at all costs. More

Twelve weeks to repair my truck. I had the most frustrating experience with Westside Chevrolet bodyshop. I was told originally that my truck was totaled by the professionals at Westside as they als frustrating experience with Westside Chevrolet bodyshop. I was told originally that my truck was totaled by the professionals at Westside as they also provided this information to the insurance company. However somehow the insurance company convince them that the Frame was not bent enough for the truck to be totaled. By this time I had purchased some wheels and taken off the ones I had on the truck. And was about to buy another truck. They said they were going to fix it and that it would take two weeks. I based my decision on leaving it there because I was paying for a rental out-of-pocket, and they told me I would have it fixed in two weeks. And because I assumed that Chevrolet would do a better shop than anywhere else. I was told By westside that the dealer can and will install used parts. Two weeks came around and no one called me so I calledAnd they said it would be ready next Friday I followed up every Friday for the next three weeks, with no resolution. I went in to look at the truck and the estimator took me back there and said that all they had to do is put the bed back on. When I looked at it the frame was still bent and had no work done to it. I was told then they would be done in two days. It didn’t happen. I called to talk to the body shop manager which had just started working there and said he would take care of it. He was rude unprofessional on text and on the phone. and very frustrated with the entire body shop situation that he inherited. After I went back two weeks later I showed up unannounced we went to look at the truck and the muffler was bent from the back all the way to the Engine. I indicated that it needed to be repaired, and the manager replied to me that I had never said anything about the muffler. I told them that, that’s why I brought it to the professional so they could fix what was damaged. On the end of the eighth week I got my truck back after several frustrating conversations. My Son pointed out that I had the Ford emblem engraved in the trim above the grill from the vehicle I had hit before. When I called the manager he said, he didn’t know if the insurance was going to cover that. Then a week later I was stopped by the police because three of the bulbs in my tail lights we’re off. I purchased the bulbs. Then I went to wash my engine and I noticed that the air intake duct at the engine was broken. I immediately called the manager and he said that they did not damage that. This truck has never been worked on, so it was obvious that it was broken while they were working on the front end. Needless to say I called and Barry the Manager over the shop parts and service and told him that at that point I would pay for the part just to get my truck out of their shop after a 12 week Nightmare and that I didn’t want to pay full price for the part of $187. He said he would help. When I picked up the truck None of the supervisors were around. They told me that they were told I needed to pay $168 before taking the truck. I paid it and i left. I have a lot more to write but will not bother.I would discourage anyone from taking their vehicle there. I did provide a rental vehicle for six weeks. More

Ask for Ryan Car #4 from Ryan is the nicest one yet. He has taken care of me since the first one back in 2012. This guy bends over backwards for me and I know Im n Car #4 from Ryan is the nicest one yet. He has taken care of me since the first one back in 2012. This guy bends over backwards for me and I know Im not a high roller, but he treats me like one. More

great used car dept. i had a problem with my daughters car and it just wasn't worth fixing so i talked to Wali the used car manager and he worked out a deal where i could i had a problem with my daughters car and it just wasn't worth fixing so i talked to Wali the used car manager and he worked out a deal where i could trade in my broke car for a really nice 2 year old Malibu. It was great and she is very happy. More

service was quick i made an appointment on line and when i pulled in they were ready for me. i had oil change and tire rotation and they washed my malibu for me. i wa i made an appointment on line and when i pulled in they were ready for me. i had oil change and tire rotation and they washed my malibu for me. i was in and out in an hour. More

Body shop They fixed my car fast and gave me a loaner. Melvin was great. I will always take my car to Westside Chevrolet. Thanks for the great service. They fixed my car fast and gave me a loaner. Melvin was great. I will always take my car to Westside Chevrolet. Thanks for the great service. More

Service Department Great fast service. Jimmy was great and everyone else kept checking on me. They washed my truck and had good free coffee and WiFi. The whole dealer Great fast service. Jimmy was great and everyone else kept checking on me. They washed my truck and had good free coffee and WiFi. The whole dealership has gotten much better. More