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Westside Toyota

North Olmsted, OH

4.7
3,398 Reviews

27000 Lorain Rd

North Olmsted, OH

44070

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Showing 3,398 reviews

May 02, 2024

Unhooked my foglight switch then did not rebook up, unprofessional.2nd had rag under floor mat by gas pedal removed that. Unprofessional. You take something apart you put back the way you found it peri More

by jcrasing62
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Selena
May 02, 2024 -

Westside Toyota responded

I'm sorry to hear about your experience. It's important that our team leaves your vehicle in the same or better condition than when you brought it in and I apologize if we fell short of those expectations here. We'd like to look into this further for you - please reach out at your earliest convenience so we can make things right. Thank you, Kendyl Frye - Customer Relations Manager - (440) 686-1381 - kfrye@fivestaronline.net.

April 27, 2024

We spent a lot of time with Zachary buying a grand Highlander. He was quite knowledgeable and helpful. I guess if I said I would definitely buy another car from him that might say it all. More

by jawsalot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zachary Stokes
Apr 29, 2024 -

Westside Toyota responded

We're glad to know that Zachary was able to assist you in finding the perfect Toyota Highlander here at Westside Toyota. Your willingness to return for another purchase truly says it all! Thanks for your support and enjoy your new ride!

April 24, 2024

Selena and her team were kind, courteous, professional, and fast! I’m very comfortable having my car serviced here! More

by scottppa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Selena
Apr 24, 2024 -

Westside Toyota responded

Scott, we're delighted to know that Selena and the team at Westside Toyota provided you with a comfortable service experience. We appreciate your feedback, thanks for choosing us!

April 21, 2024

Clean, polite and knowledge all staff. Car ready when Quoted. Adrianna went above and beyond to give us good service. More

by Bones
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrianna Anderson
Apr 22, 2024 -

Westside Toyota responded

We're overjoyed to know that you had a great experience with us at Westside Toyota! It's wonderful to see that Adrianna and the team provided top-notch service. Thanks for choosing us, we appreciate your support!

April 20, 2024

I didn't have a scheduled appointment, got me in and out in a timely manner More

by Rona68333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrianna Anderson
Apr 22, 2024 -

Westside Toyota responded

We're thrilled our team could get you back on the road quickly, even without a scheduled appointment! Thanks for choosing Westside Toyota. Safe travels!

April 18, 2024

Brooke is very detail oriented and takes the time to understand the customer's concerns and prescribe the right solution. To me, this exemplifies customer service excellence and management skills that m More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Samples
Apr 18, 2024 -

Westside Toyota responded

We're so glad to know that Brooke was able to provide you with the excellent service we strive for at Westside Toyota. Your feedback is greatly appreciated, and we are here for any of your future needs!

April 16, 2024

Brooke was helpful in taking down my info and getting the checkup started. Oil change and tire rotation went smoothly with complimentary basic inspection and wash. More

by mkoltisko888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke
Apr 17, 2024 -

Westside Toyota responded

Thanks for the positive feedback! We're glad to know Brooke and our team at Westside Toyota were able to assist you with your oil change and tire rotation. Enjoy that fresh wash!

April 15, 2024

John could not have been more helpful and patient with us he took the time to explain the different aspects of the car and got our Bluetooth set up thx John! More

by rlmitch2
Recommend Dealer
Yes
Employees Worked With
John. Halfhill five stars, Jason Stamatis five stars
Apr 16, 2024 -

Westside Toyota responded

We're glad to know John was able to assist you with your new car and Bluetooth setup at Westside Toyota. Thanks for the positive feedback!

April 15, 2024

Selena in the service department was excellent! This was my 1st visit to Westside Toyota having moved from NC. I'm looking forward to servicing all my Toyotas here based on their customer care, t More

by Jen S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Selena
Apr 15, 2024 -

Westside Toyota responded

Jen, we're so glad to know that Selena provided excellent service during your first visit at Westside Toyota! We look forward to helping you with all of your future servicing needs. Welcome to the neighborhood!

April 10, 2024

We were very pleased with our salesperson, Tyler Ramirez. Tyler was very easy to work with, he is knowledgeable and a good listener. More

by moreilly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Ramirez, Ron Swetland, Dave Svoboda
Apr 10, 2024 -

Westside Toyota responded

We're so glad to know that you had a positive experience with Tyler at Westside Toyota! It's great to see our team members being recognized for their knowledge and listening skills. Thanks for your review!

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