My Review Of Weymouth Honda:
DO BUY A NEW CAR HERE, DO NOT SERVICE IT HERE
Leased a new 2011 Civic from Weymouth Honda in February. This is my 3-rd leased vehicle, the other two being Mazda 3. They offer one of the best new car pricing, beaten only by one other Honda dealer in Boston area. What I liked about this place is that the price that we have discussed with my salesperson over the phone was actually the final price. They did not conceal taxes or fees like many other dealerships do. The process was smooth from initial contact to delivery. I went ahead and made it a single payment lease, paying close to $4,000 in advance for the entire lease duration of 24 months. In the hindsight, I should have chosen one of their monthly payment leases.
At 6,000 miles (July) it was time for the first oil change. Impressed by the leasing experience I decided to go out of my way and make a 25-mile trip from Brighton to get an oil change at Weymouth Honda as well, even though there is another Honda dealership 1/2 mile from my house. 2 months after the oil change, oil light comes on while driving on the highway and 1/4 mile later the car stalls and does not restart. I had to get it towed to the nearest Honda dealership. The verdict: engine ceased, $12,000 to replace. The cause: oil drain bolt not properly torqued after the oil change, gradually working its way, eventually popping out and spilling engine oil all over the Turnpike, before the engine ceased.
The car has been in the shop since (4 weeks now and counting). I have talked to the service manager at Weymouth Honda a few times. He refuses to acknowledge their negligence. He also told me on the phone that he discussed it with the general manager and Weymouth Honda refuses to repair the car or even notify their garage insurance company. I have requested this statement in writing 2 weeks ago, but still have not received it. The last time I checked on the status of this statement with the service manager, it was being reviewed by the "higher powers" (after clarification, the "higher powers" turned out to be the general manager). In the meanwhile I have also contacted Honda Customer Service, BBB, Honda Lease Trust and sent a certified-mail letter to Honda headquarters in California. Nobody has offerred any kind of a solution. In fact nobody seems to care at all. The service manager seems to think that I have unscrewed the bolt myself. I don't even know what the thing looks like or where it is located.
I have to mention that I had to cancel multiple meetings at work because of this issue. I had to rent a car at my own expense for 15 days. The service manager told me that they "do not provide service rentals and never have". This is funny because the receipt for the very same oil change says that "service rentals are available". This ended up costing me over $1000 extra, on top of the lease that I am paying for but are not able to use. Last weekend I bought a car from another dealer. Have to get to work somehow, right? Can't rent forever, either! Since then I am preparing for a court hearing.
Finally, I would like to thank the people at Weymouth Honda for a perfect opportunity to learn the subtleties of the leasing process. I have gained a great deal of experience from this. I am looking forward to learning Massachussets consumer protection laws and asserting them in court. You live you learn indeed. If you have any questions, please do not hesitate to contact me at the email bealow.
Thank you for reading. Have a great day and God bless!
+ Alexey Andrusyak
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