I posted awhile ago about an experience with Weymouth Honda. I had another one which was worst than the first and I'd like to share it.
My search and due diligence continued for a new car, and I sent a request for information on a Honda Civic through an online site. I didn’t know until heard from Scottie Elliot, Jr. that it was at Weymouth Honda. I should have known better, but we talked on the phone and had what I felt was a decent conversation. With misgivings, I decided to give them another chance. I received this email from him after that: It was a true pleasure speaking with you on the phone today, Here is one of the Civic's we have available. I'd love to set up a time for you to stop in and test drive one of our Certified Honda's. Would you be available this Saturday? My Cell phone number 781-***-****. Thank you for considering Weymouth Honda for your car buying needs. Please find the information you requested on your new Honda Civic below. I'm happy to answer any questions that you have. When you come in, please ask for Scottie Elliott Jr and bring this printed email with you for confirmation of our special internet pricing.
I went in last Saturday and test drove a certified used Honda Civic, which I really liked. I also test drove a 2012 to make a comparision. I told Scottie I was just looking, but would jump on the right deal if I found it. After test driving the car, he tried to get me to buy and sign for it right then and there. He was pretty pushy. I get that’s to be expected from a car salesperson; that’s what they do, and I told him I was interested but just wanted to step away to be sure. I also wanted to review the numbers to be sure I could do it. Now, it’s important to note that Scottie Elliot exchanged several texts with me the evening before (Friday) in regards to my scheduled visit for the next day, so you know he’s got no problem with texting. After visiting the dealership, we shook hands and left it that I’d get in touch as soon as I knew what I wanted to do. I texted him within 3 hours saying I was interested, that there was a lot out there but I was interested so please get back in touch so we could talk. Here it is a week later and I never heard from him. Oh, I did get 5 or 6 generic emails that clearly everyone gets, but Scottie never got back in touch after my text and I was ready to buy. I did ask for copy of the offer he made when I was at the dealership, and he wouldn’t let me. I get that, even though I told him I just wanted to review the numbers. He said he’d send it to me in an email. Odd why not just give it to then, but I thought ok.
So….this week I wrote an email to both Scottie Elliot, Jr. and the manager Mike: I never received the information/details on the offer made to me yesterday from you as you promised, nor did you respond to the text I sent yesterday afternoon at any time. That really surprises me, especially as you had no problem with texting me Friday night in your effort to get me to visit the dealership yesterday. Very dissapointing, particularly as I shared with you the unfortunate experience I had earlier at Weymouth Honda, and my reluctance to pursue a vehicle there. You apologized, I believe, and asked for the chance to earn my business, and this is how Weymouth Honda handles a potential customer that was looking to give the dealership another chance? I have attached an earlier email for everyone’s reference to this note, which by the way is one of Five of the same that I received this morning. Scottie’s email doesn’t work so it came back. I then sent it to the general sales email, the customer care email, the manager Mike’s email….along wiith a gmail account Mike had written to me from. In this email, I told them about the problem with Scottie’s email. You would think I would hear back from someone, right? I sent that email on Sunday, and as of this time I never heard back from anyone though I continue to get the generic emails from the dealership. I should have known better than to give this place a second chance, and especially after reading all these reviews. As a footnote, when I didn’t hear back from Scottie Elliot, Jr or his manager, I went to another Honda dealership and bought the exact same car with less mileage and received a better deal. I cannot emphasize enough to not waste your time at this place. There is not one good or positive thing about it.