Back

Whitten Brothers Mazda

Richmond, VA

not yet
rated
187 Reviews
At Whitten Brothers Mazda, we are dedicated to providing an exceptional car-buying experience with our renowned Whitten Advantage. Located conveniently on Midlothian Turnpike, our dealership offers a vast selection of new Mazda vehicles and high-quality pre-owned cars. Our commitment to transparency, customer empowerment, and outstanding service sets us apart. From our friendly, knowledgeable sales team to our state-of-the-art service center, we ensure every visit exceeds your expectations. Experience the advantage at Whitten Brothers Mazda, where customer satisfaction is our top priority.
Contact Dealership

10745 Midlothian Turnpike

Richmond, VA

23235

Directions

By Type

Showing 187 reviews

May 15, 2024

I recently had an exceptional experience at Whitten Brothers Mazda. From the moment I walked in, the staff was friendly, professional, and incredibly helpful. Unlike other dealerships, Whitten Brothers More

by Jay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harrison Whitten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Toast
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Burfoot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Leifheit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Vaughan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Melton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Yarbrough
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2023

The price advertised on the internet was acceptable, however when I expressed interest in a car the actual cost suddenly changed. Because I wanted to pay cash, they added $1,000, a Security Code - $400, More

by CurtPerkins
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jim Hooker
Jul 25, 2023 -

Whitten Brothers Mazda responded

We regret to hear about your recent experience at our dealership, and we sincerely apologize for any inconvenience you encountered during your visit. Your feedback is invaluable to us, and we take your concerns very seriously. We would like to address the issues you mentioned in your review. Firstly, we apologize for any confusion regarding the pricing of the vehicle you were interested in. Transparency is of utmost importance to us, and we understand how frustrating it can be when unexpected charges are added later in the process. We will investigate this matter thoroughly to ensure that our pricing and communication with customers are clear and upfront. Regarding the additional charges you mentioned, we do have a disclaimer listed on our websites in several places. We also explain pricing in detail with you in-person. We do genuinely value your feedback, and we want to make things right. We are actively working to improve our processes to avoid any future misunderstandings and to provide our customers with a more transparent and pleasant car-buying experience. We encourage you to reach out to our management team directly at 804-378-0707 or rayy@whittenbrothers.com so that we can better understand your specific situation and work towards a resolution that satisfies you. Thank you for bringing this matter to our attention. We hope you will give us another chance to regain your trust and demonstrate the high level of customer service that we strive to provide.

June 03, 2023

Jim was great and helpful made the whole thing very easy and quick for me More

by Brody
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim
Jun 05, 2023 -

Whitten Brothers Mazda responded

Brody, thanks for your feedback and we will be sure to share your kind words with Jim. We appreciate your business and thank you for the opportunity!

April 12, 2022

I worked with many sellers during my used car search and ended up buying from Harold Toast for good reason. He was exceptionally professional, informed, and responsive to my question and needs (and not push More

by Holly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Toast
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Whitten Brothers Mazda responded

Holly, thanks for your business and the great review! Congrats on your new vehicle and we will be sure to let Harold know how much you enjoyed your experience working with him for your vehicle purchase.

June 17, 2021

We had a terrific experience purchasing a used Mazda from Whitten. Harold Toast had our car waiting for a test drive, was thoughtful in answering our questions, patient with our various requests, and never More

by bsw-rva
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Toast
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hope, Dave, Ron Spector
May 05, 2021

Everyone from the GM Ray, to the Sales Manager, Ron, my salesman, Melvin, and my finance person, Jay, was 100% personable, professional, and helpful in assisting me in purchasing my first Mazda. The Mazda More

by Danielle Sommers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harrison Whitten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melvin Roberts, Ron Spector
April 14, 2021

I feel like the staff went above and beyond! Very happy with the whole experience! Finance department really looked out for me and my wife. More

by tc.clements
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hope Gillespie
April 05, 2021

The knowledgeable staff and years of experience that they share made buying my CX-9 so easy. Questions were answered clearly and quickly. Smooth Transaction; no hassles. More

by Stacy R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hope, Adam H., Melvin Roberts, Ron Spector
March 18, 2021

The process of buying out my lease was extremely easy. Most of the paperwork was handled ahead of time. So the visit was quick and painless. More

by nathan.ryalls
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
margaret hall
October 15, 2020

My wife and I were shopping for a new car, as we needed a bigger car due to the upcoming birth of our first child. We went in with no expectations, but fell in love with the 2020 CX-5 as soon as we saw it. O More

by JM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hope Gillespie, Geraldine Chisholm, Ron Spector
1
...