Wilde Subaru - Service Center

Terrible, Terrible Service!!! Pulled in the express lube for an oil change. Two hours later, the oil change was completed. Quit going to this dealership years ago because of the Pulled in the express lube for an oil change. Two hours later, the oil change was completed. Quit going to this dealership years ago because of the terrible service. Thought I'd try them again since it's been a couple of years and they are 5 minutes from my house. Years ago this same car, had a leak in the tire due to getting new tires (someplace else). Came in for an oil change and asked them to re-seat the tire with the problem and charge me for the oil change and re-seating the tire. About 8 hours later, they called me and told me theyve been watching the tire and can't find a leak. Not what I asked them to do!!!! Today, all I need is an oil change and one of my tires has a bump on it which I am already aware of. Asked me to quote tires which I was ok with and specifically told them which tire I would want. All 3 quotes for tires did NOT have the tire I told them I wanted. Guess I'll be driving to the southside for service again. Terrible. More

No idea what they are doing/terrible customer service I brought my 2014 Subaru Impreza to this dealership to have my oil changed (which is not cheap)before I drove from Milwaukee to Michigan. On my way ho I brought my 2014 Subaru Impreza to this dealership to have my oil changed (which is not cheap)before I drove from Milwaukee to Michigan. On my way home I begun to smell oil and there was smoke coming out from under my hood. I took my car to the dealer in Madison and they discovered oil EVERYWHERE! The dealership had not tightened the cap, most likely cause they were in a hurry, and as a result I had a giant leak all over the hood of my car, In my brakes and belts. Now 6 months later my air compressor went out, coincidence? I doubt it, it probably happened from all the oil that saturated everything under my hood...the car is only a year and a half old! They ordered the part for the compressor cause they didn't have it on hand so I had to drive back again to get it installed....guess what, they order the WRONG part! No apology or anything so I had to make yet another trip to the dealership to get it installed. They parked my car in so it took them half an hour to get out of the back lot!!! This place is a JOKE! Do not take your car here! More

Poor Service Made repeated trips to have my car serviced and our car is still not fixed. The AT OIL TEMP light still goes on even after 3 trips to the dealer. Also Made repeated trips to have my car serviced and our car is still not fixed. The AT OIL TEMP light still goes on even after 3 trips to the dealer. Also they never correctly fixed the flap over the steering column. This has taken two trips and still not fixed. More

Very disappointing service experience! I brought my car in at 3200 miles for the first free oil change and a rattle I heard in the B-pillar on the drivers side. I was told they found the ra I brought my car in at 3200 miles for the first free oil change and a rattle I heard in the B-pillar on the drivers side. I was told they found the rattle and changed the oil, which they did. A few weeks later, the door sill molding fell off that was removed to find the initial rattle. I also check the oil and found it to be overfilled!! This is worse than being low on oil as it can cause oil to leak out of the seals. I called and made a Saturday appointment and when I arrived, only two service writers were there with unpleasant attitudes. I told them I would wait outside and about 45 minutes later my car was driven around to the front of the dealership. I waited and waited for someone to tell me if my car was done. I had to ask the receptionist for help locating a service writer. I ended up finding one myself and could not get an answer of if my car was done or not. I ended up wasting over 3 hours of my time waiting and then being told I had to return again to get the sill plate plastic cover replaced. If the original mechanic was honest, he would of replaced the sill plate from a new car in stock, double checked my oil level and sent me on my way. It has been six days and still no call from the dealer. I did not even get any final paper work from my last visit. More

I am bringing my 2010 Outback here for services since new. On my 36K service they first time mentioned air filter replacement. I dont know much about cars but when they took it out it was black full of b new. On my 36K service they first time mentioned air filter replacement. I dont know much about cars but when they took it out it was black full of bugs. I dont think air filter replacement is recommended every 36K but what do I know. I know for my other car this is done every year. And on top of everything they charge me $32 to replace it. I would be better of going to autozone and asking them to do it. I will not go back there for services. If they miss air filter what else I should have done by now? Midas here I come. More

Bought my new Subaru in July from Vicki. Have enjoyed my new car for several months now and love it. I have been a previous Subaru owner for the past 30 years. Vicki Kroeger (our saleperson)not only sold me new car for several months now and love it. I have been a previous Subaru owner for the past 30 years. Vicki Kroeger (our saleperson)not only sold me a brand new Subaru, but also was our salesperson in selling my wife a brand new Chrysler Town & Country. She also loves it. As good as my experience was with my puchase of the Subaru, I have had as great an experience with Subaru Service. They have treated me like a King. Can't say enough about Dave & Bryan in the service department. Thanks for the opportunity to work with you at Wilde Subaru! More