Read Reviews Williams Buick GMC

Williams Buick GMC

Williams Buick GMC

8201 South Blvd.
Charlotte, North Carolina 28273

Sales: (704) 550-4397
Service: (704) 550-4411
Parts: (704) 550-4411

Williams Buick GMC
Manufacturers: Buick, GMC


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  • Customer Service:

    4.9

  • Quality of Work:

    4.8

  • Friendliness:

    4.8

  • Overall Experience:

    4.8

  • Pricing:

    4.6

24-Month Rating

based on 53 reviews

4.8

4.8 out of 5

63 lifetime reviews

Williams Buick GMC

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Certified: Williams Buick GMC

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Williams Buick GMC has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Williams Buick GMC
Williams Buick GMC of Charlotte (formerly Folger Buick GMC) is a part of the Folger Automotive Group, which has been family owned and locally operated in NC since 1937. We are the original Buick dealer in Charlotte and premier Charlotte GMC dealer! Our top priority is the complete satisfaction of our customers. We offer a wide selection of GM Certified Pre-Owned vehicles that compliments one of the largest new Buick and new GMC inventories in North Carolina and South Carolina, including the all new Award Winning 2012 Buick Enclave CXL, 2012 Buick Regal CXL, 2012 Buick Regal CXL Turbo, 2012 Buick Lucerne CXL, 2012 Buick Lucerne CXL Premium, 2012 Buick LaCrosse CX, 2012 Buick LaCrosse CXL, 2012 Buick LaCrosse CXS, 2012 GMC Sierra 1500, 2012 GMC Sierra 2500HD, 2012 GMC Sierra 3500HD, 2012 GMC Yukon, 2012 GMC Yukon Denali, 2012 GMC Yukon XL, 2012 GMC Terrain, 2012 GMC Canyon, 2012 GMC Savana 2012 GMC Acadia, and the 2012 GMC Acadia Denali.

Williams Buick GMC of Charlotte is easily accessible and conveniently located near uptown Charlotte, North Charlotte, South Charlotte, Lake Norman, Concord, University City, Harrisburg, Mooresville, Kannapolis, Huntersville, Davidson, Indian Trail, Mint Hill, Monroe, Belmont, Albemarle, Gastonia, Lincolnton, Salisbury, Hickory, Statesville, Conover, Troutman, Boone, Waxhaw, Pineville, Matthews, and Rockingham in NC plus Rock Hill, Fort Mill, York, Lancaster, and Lake Wylie in SC. We're also a reasonably close drive from Greensboro, High Point, Winston-Salem, Asheboro, Lexington, Thomasville, Kernersville, Asheville, Burlington, Graham, Mebane, Chapel Hill, Durham, Cary, and Raleigh in North Carolina as well as Columbia, Greenville, and Spartanburg in South Carolina.

Our experienced and GM Certified Sales Staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule an extended test drive, and investigate our financing specials and options!

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 AM

Tuesday: 9:00 AM - 8:00 AM

Wednesday: 9:00 AM - 8:00 AM

Thursday: 9:00 AM - 8:00 AM

Friday: 9:00 AM - 8:00 AM

Saturday: 9:00 AM - 8:00 AM

Sunday: Closed


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 2:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 2:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Free WiFi
Cable TV Instant Financing
Customer Lounge Area Parts Store
Free Coffee Television
Free Loaner Cars Vending Machines

Lee Leary
1/31/2013 11:49:55 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Rick DeardenRick Dearden
Jason HickeyJason Hickey

  • Customer Service:

    5

  • Quality of Work:

    N/A

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Williams Buick GMC:

Had agreat experince through the whole process everyone at the dealership was nice and very helpful.
I would highly recommend this dealership to anyone looking for a new or used car.

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LKN2012
1/9/2013 2:48:12 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Melissa EvelineMelissa Eveline

  • Customer Service:

    1

  • Quality of Work:

    2

  • Friendliness:

    1

  • Overall Experience:

    1

  • Pricing:

    2

  • Overall Score:

    1.4

My Review Of Williams Buick GMC:

Very. Unhappy with my experience at this car lot. I worked a deal online and once I made the trip down through Charlotte traffic the numbers were changed. Then not only would they not negotiate but they also would not return phone calls or messages. They obviously don't value your business or respect you as a customer. I had a totally different experience Elsewhere and bought my new GMC there.

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Jlroach
10/25/2012 2:41:58 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bill MorganBill Morgan

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Williams Buick GMC:

I have been bringing my cars to Bill Morgan for at least 8 years now and wouldn't go anywhere else! Bill has always treated me like family and he makes sure I'm taken care of. He and Kevin Dawkins have gone above and beyond what any service department would ever do. They make the experience of having my car serviced so much better than anywhere I've ever taken a car. I trust Bill implicitly and know that he's not going to recommend something be done that doesn't need to be. He is definitely the reason I have gone to Folger and now Williams. I just hope he's not thinking of retiring anytime soon!!!

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doublev1967
10/7/2012 9:08:03 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bob MatzkeBob Matzke

  • Customer Service:

    5

  • Quality of Work:

    N/A

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Williams Buick GMC:

Love my new Buick Verano. I decided to wait for the 2013 model in order to get the color combination and new options that I wanted. Bob Matzke didn't pressure me into buying a 2012. Bob really knows his products and how to work all their bells and whistles. Everyone at Williams was very courteous, helpful, and not high pressure. I had several buick cars in the past and purchased a Honda Accord. Hated the road noise and ride and handling. Bob made sure I was perfectly happy with the Verano before purchasing it. I look forward to doing more business with Williams Buick GMC in the future and would highly recommend Bob Matzke and Zack Ratley for your car buying experience.

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anthony4065
7/5/2012 7:05:50 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brian Purser

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Williams Buick GMC:

Easy to work with, conscious and professional in their approach. No High pressure dealings. Customer oriented. Nice people. We are very happy wirth our purchase.

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carrieruddy
6/28/2012 8:21:44 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bob MatzkeBob Matzke

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Williams Buick GMC:

I love my new Kia Sorento and had a great experience at Folger Automotive. I have bought several cars in the past, and this was the quickest, easiest process I have been through. Bob was extremely helpful, knowledgeable, friendly and transparent. For the first time ever in buying a car, I felt like I understood the numbers in front of me and knew what I would be paying. My new car has a lot of terrific features and I feel like a got a great price!

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yukondriver
6/13/2012 4:02:35 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:

  • Customer Service:

    5

  • Quality of Work:

    N/A

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Williams Buick GMC:

Brian was such a pleasure to work with. He listened to what I was looking for and worked very hard to get the best deal for me. Because of the ease it was working with Brian, I recommended him to my sister and she ended up buying a new car from them too. Would highly recommend them to anyone looking for a car and a great experience.

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flyerruss
6/5/2012 7:30:38 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Williams Buick GMC:

The people of Folger Automotive is what set this dealership apart from the other places I had visited. After getting the "canned ham" treatment at another dealership, I decided to try Folger. Kevin & Adam let me pick the truck that I would buy. That may sound strange, but other dealerships treated me like my next vehicle was their decision. The price was very competitive & their knowledge of the product was excellent. Adrienne's help with all of the financing was above my expectations. I could have bought my truck at any GMC dealership but, I'm glad I picked Folger GMC.

Russ Stiles
Charlotte NC

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pbshrigley
5/21/2012 9:56:58 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Williams Buick GMC:

We were so happy with our purchase at Folger Automotive. Not only do we love our car, but the service and sales experience was outstanding. Both Kevin & J. went above and beyond to make sure that we had everything we needed for our family car as well has keep us in our budget. We greatly appreciate the level of professionalism and follow-up during our purchase and even after we had our car! We will be back!

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heatherkevin
5/14/2012 7:56:21 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Williams Buick GMC:

We have enjoyed working with Ralph. He was very friendly, informative and pleasant to deal with... overall a great experience! In particular, he was very easy to talk with and answered all of our questions thoroughly without being pushy. He followed up on everything that we had questions on, and followed up with a phone call after our purchase to ensure we are pleased so far. We would definitely recommend Folger to others, and would recommend Ralph as a point of contact. We love our new Buick!

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