Williams Honda

Worst auto purchase in 40 years. I bought a 2026 Honda CRV Touring from this group 6/30/25. I was sold a Portfolio extended warranty for almost $4000.00. After realizing how overc I bought a 2026 Honda CRV Touring from this group 6/30/25. I was sold a Portfolio extended warranty for almost $4000.00. After realizing how overcharged I was, I went in the next day to cancel the warranty. That was 9+ weeks ago, the GM, Finance Manager and salesperson are at a loss of why I haven’t been credited the $4000.00. I was told it can take up to 6 weeks. I’m being held hostage by WILLIAMS AUTO GROUP, I don’t want to refinance until this amount is refunded to my loan. I have bought several vehicles from this group, NEVER been treated so poorly. For the record I bought a Toyota from a group in Ithaca NY in 2024, it cost $15,000 more than this CRV and I paid $2500 for the EXACT SAME COVERAGE. Also, my windshield got a HUGE crack in it with less than 500 miles (the car had about 160 miles on it when I signed the papers.). I thought it was a manufacturers defect since I didn’t hear anything hit the windshield. I was told by Williams Service it was my problem, they didn’t do windshields. I took it about 40 miles away to have the windshield replaced and had to go back to Williams to have it reprogrammed. When I questioned the service manager about the crack being a manufacturers defect she told me to call the company that replaced it and see if I could find the replaced windshield so they (Williams Honda) could inspect it and that I should have brought the car back to Williams to be fixed. She was upset until she found out my insurance covered the cost. Williams Honda doesn’t make HONDA look very good. I feel like I was bullied and swindled by crooks at this dealership. More

Not a good place to buy! ! Spent a full day dealing with this dealership. The general manager (Frank Kahn) doing the appraisals falls short in this category. He would not even ! Spent a full day dealing with this dealership. The general manager (Frank Kahn) doing the appraisals falls short in this category. He would not even match their sister dealership. He was $1600 under Williams Toyota, Matthew’s and surprisingly Simmons Rockwell right up the road. Mr Kahn claimed they can see what other dealerships offer in their system, as I showed him in writing, the offers. He claims he uses JD power and the going auction site (using Mannheim NJ). When I watched him evaluate my car he did so using the lowest ratings possible giving a less than fair price. I was told “this is a business” several times!! When I got on the same site to appraise, I came up with what the other dealerships were offering. I had full knowledge what I should expect for my trade as I have been shopping around. I was told the same person does the appraisals for the KIA building next door. Don’t think you’ll get any better on your trade there either!!! The manager at the KIA building did offer to help but I still was not getting my vehicles worth. The appraiser tried to say the tax credit you get for trading is part of your trade price. No, you get this credit no matter what for any trade any dealership! You are only allowed to test drive around their parking lot. This I find strange as I seen a female sales person with a plate in her hand. The salesmen I was working with (Curtis) willingly came in on his day off to finalize a deal with me. I thank him for that, but I was filled with false hope and a wasted day on my part too!! You did try to help and I genuinely think you felt bad you couldn’t do anything for me. Hopefully Williams Honda and Frank Kahn don’t underprice your worth. I understand “this is a business” but you lost a sale over $1600 bucks which ain’t crap to a dealership with several buildings and brands. Do your homework, know your worth as you won’t get this at Williams Honda or Kia. More

I was very unhappy with my salesman. Had to go to sayre to have registration transfered and iPad inspection. Bought in New York. He never sent paperwork or scheduled appointment. HE FOR Had to go to sayre to have registration transfered and iPad inspection. Bought in New York. He never sent paperwork or scheduled appointment. HE FORGOT. HE IS GETTING MARRRIED. That was more important. Forty minutes to get there and now I have to go back. More

Refused proper Warrantry work Did work I never agreed to POOR CUSTOMER SERVICE Never recommend to POOR CUSTOMER SERVICE Never recommend More

Great Sales Experience Kirk Baker was very nice and easy to work with while buying our Honda Odyssey. He made it possible to buy and receive our van in the same day. Kirk Baker was very nice and easy to work with while buying our Honda Odyssey. He made it possible to buy and receive our van in the same day. More

I had never owned a Honda before and had many questions and some reservations about buying one. Once I got to the dealership, I felt very good about the service I received and had all my questions answere and some reservations about buying one. Once I got to the dealership, I felt very good about the service I received and had all my questions answered. I was treated great and they were very accommodating about the financing. Ken and Mike were extremely helpful in keeping the cost at what I could afford. Overall, I was very pleased and I have been spreading the word about Williams Honda, Thanks, Michele Quagliana More

I was very picky about buying a new car since i was going to be spending a good chunk of money. I commute to Ithaca 4 days a week so i needed a car with great gas mileage and something that was reliable. I to be spending a good chunk of money. I commute to Ithaca 4 days a week so i needed a car with great gas mileage and something that was reliable. I had driven a Honda before, and they last a very long time. I drove about 8 different cars before deciding on a Honda Civic, and I also visited 2 other dealerships while searching for my perfect car. No one really took the time to sit in the car with me to play with all the gadgets like Kenn did, other sales people just wanted me to drive, and weren't about selling the features. I was all about the inside of the car, what features it had, the colors, and if it looked "hot". Kenn really helped me decide on what i felt was the perfect car for me, while being completely patient. Every question I had, Kenn or Ed took the time to answer them. I really have had a great experience buying a new car from them, and also getting it serviced there. Everyone at Williams is very friendly, and cooperative anytime I have needed anything to do with my brand new Honda Civic. Overall I was very happy with my experience and my purchase. More

John Evans was very nice. The first visit we explained we were comparing several vehicles before making a choice and not to call us. We would call him if interested. He did not call as promised. We went back were comparing several vehicles before making a choice and not to call us. We would call him if interested. He did not call as promised. We went back a week later and he was most helpful. We took another test drive, and then sat down with John and compared other vehicles. We decided we would like to purchase the Honda CR-V and told him we needed a certain color(blue) and needed Navigation and a sun roof. John came through for us and found us that vehicle in Pa. He told us it would be there in a few days. He called us when it arrived and we went in and signed all paperwork. He took the time to show me how everything worked. Very helpful. Ed Sophia also was very nice. I think I made a wise decision in choosing Williams Honda! More

Kenn was amazing! Went out of his way to find the perfect car for me. Brought it down from another location and had it ready for me in a day! It was an awesome experience and kenn was very friendly. Not only car for me. Brought it down from another location and had it ready for me in a day! It was an awesome experience and kenn was very friendly. Not only will I purchase all future vehicles through kenn at Williams, but I will send and encourage everyone I know to give him a call! Great guy, great dealership, great service! More

I was very impressed with the service I received. I was greeted at the door and after a few questions was told who would help me. Kenn was the person who help me. He didn't make me feel rushed and explan t greeted at the door and after a few questions was told who would help me. Kenn was the person who help me. He didn't make me feel rushed and explan things along the way. I felt that the sales person went out of his way to help me. I just can't say enough how good they were. More