The most Unpleasant experience i've ever had. Sales person Ralph Barraque has no idea of selling neither how to treat customers. I highly recommend Doral Buick instead of waisting your time here where people treat you with no respect. Good luck on this dealer sales, but definitively some of the Williamson-Cadillac Buick people need more training to make it better!

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When we came into the dealership we were not certain if we would purchase a Cadallic or Buick and if we would buy or lease.....there was no pressure and we were able to compare models....we finally decided on the Buick LaCrosse and signed on for the Buick Experience (a 2 year lease with OnStar, Maintenance and Sirus Radio provided).....we were given extensive information on all options available and never felt uncomfortable during the process....also, since we live in Collierville, Tn. there is a Buick dealership located very near our home...such convenience!!

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In October I took my Escalade for the 90,000 mile service based on my service advisor's recommendation: if I intended to keep the vehicle longer, this service is very complete as they go through the whole car. This cost me over $1,600.00. Recently I had to take the vehicle back, after I discovered several spots from the engine on my driveway where I always park the vehicle.
After almost 4 hours waiting Mike approached me with the following: brake pads for all 4 wheels, oil around the oilpan, A/C upper & lower leaks, plus an additional 3 or 4 more leaks. Water inside the left fog light (this lens had been replaced at Williamson some years ago, after I discovered it missing after returning home from a Mall). This work was not carried out correctly! I did not receive a copy of the estimate, as Mike explained that his printer was not working.
Regarding the leak, I mentioned to Mike that my vehicle had never had a leak before, and the 90,000 mile service was supposed to have been preventive maintenance. He said let me go back there, when he came back, he said his service manager had detected that the oil filter was lose and had tightened it!
Recently I went in to have one of the driving lights replaced, that took 4 hours too.
But how can my vehicle today have so many new or unreported problems, when it has recently been gone over throughly?

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I been doing business with u guys for a long time love the service have buy and lease a total of more than 10 cars and recommend a lot more than that today I had a very bad experience with u emergency service. I have deal with this service before and never had a problem today I am so up set that I don't even want to said anything to disrespect or retreat because every body else is exelent and the act of one person shouldn't. Be reflect or compare to the rest ,on Monday I will deal with it accordingly

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I took my 2003 DHS in for service and got an estimate for repair. The estimate seemed rather high so I told them I wanted to pick up my car and get a second estimate. When they brought my car to me after the ticket was closed out it was disassembled , parts broken and dirty parts were simply thrown in on my clean leather interior. I informed my service advisor and was also contacted by the service manager and was told they would get back to me but 10 days later I was still waiting to hear the resolution of the problem. I have since been contacted by the dealership and they are willing to replace the broken pieces and detail my vehicle.

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The purchase of a new Yukon 2012, was an unexpected great experience. Omar Barbachan was an outstanding salesman that made the buying process a very positive event. Omar was very knowledgable of providing information about the advantages of GMC compared to other models. Omar was very courteous and determined to make this customer satisfied with the price and financing. I would recommend all of my family and friends to purchase a vehicle from Williamson Cadillac and GMC. New car sales manager Pete was also very helpful in providing the advantages of purchasing my new Yukon.

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Great customer service, my experience of buying the 2012 GMC Acadia with Guillermo F was wonderful, he exceed my expectations. I will definitely recommend this dealer to friends.

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This review is overdue.....

All I can say is, "Exceptional Service". Celida Naranjo made my car buying experience unforgettable. I have purchased and attempted to purchase many vehicles over the course of years. Celida's calm, soothing, professional demeanor made the process interestingly comfortable, minus any pressure. I normally inherit an instantaneous headache during car purchasing, but not with Celida. The car and terms I wanted were met beyond my expectations. She really worked to satify my needs as a consumer. I feel I not only have a phenomenal saleswoman, but a new friend. Ms. Naranjo is a delightful pleasure to work with and being as I was referred by my mother, I will definitely refer others to Celida. My sentiments exceed greatness with Celida's and Williamson's Cadillac exemplary care.

Kahlia Gonzalez

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Great experience. Always impressed by Williamsons generosity. Especially to the National Kidney Foundation of Florida.
Once we had a deal which happened immediately I asked for a quick paperwork process.
Mark and his team made it happen. Luis had the car and paperwork waiting for me. I signed and off I went.
They made a regular Joe feel like a VIP.
I had a specific request for wheels and Mark made it happen without hesitation.
Great service! Great experience!

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I was in the market for a lease and I have shopped around and did my homework on the deal I was looking for.
Alot of the dealerships couldnt provide me with what I needed and continued to insist on what they think I needed. Also on price it was hard to get a straight answer from someone for the bottom line.
I live up north and spoke with Carlos on the phone. He gave me the package that I asked for without pushing anything on me. I made the trip down to see what they had and he was so nice, professional and didnt try to beat me up for things I didnt need. He gave me the best price and he stuck to his word on the quote given. The process to make this happen went smooth and I was out of there with a beautiful new car!!!! I would highly reccommend him for future business. I traveled fifty miles to get to his location and it was worth the trip!!!

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