Please do NOT BUY, LEASE or TRY TO SELL your car to Williamson Automotive Group! I am a young professional and a long-time loyal customer to Williamson Cadillac, purchasing 2 new cars (CTS & SRX) from there and servicing them there. I really loved my last purchase, a 2007 SRX and it was so good to me that I kept it for this long updating its extended warranties through GM to keep it maintained. I had never leased before and got this great lease offer for a 2015 Cadi SRX from both Williamson and Braman. Before going to Williamson, I called there and asked about the lease offer. They began steering toward something different and higher, but I maintained my interest in the 2015 SRX offer. They said they had limited stock and not the color I was looking for, so I called over to Braman. Braman said that they had limited stock left too and not the color I was looking for, but the rep spoke to the manager and got them to approve giving me the 2016 SRX for the 2015 deal (i.e. no money down, $339/month for 24 months, etc.). As a loyal customer to Williamson, living in the area, I went over to them to discuss selling my 2007 SRX and purchasing a lease through them. When they told me that they only had around 2 SRX 2015 available, I told them about the Braman offer to get a 2016 for the 2015 offer. At the time, I was meeting with Ron Peoples, who said he spoke to the General Sales Manager. Ron advised that Braman could not have truthfully made that offer, that it was impossible and that the likelihood was that I would go to Braman and find that they had deceived me. I told him that I had the offer in writing and if they deceived me, they would likely be very unhappy with what would occur in their showroom; that I would’ve been very visibly upset with them. Moreover, I asked Ron about the offer for my car and he advised that the Manager could only offer $7,500, because there was a mileage issue that needed to be addressed with Braman. Apparently, when I went there to get new brakes on my car in July 2015 (because they had a better deal on brake replacement), they accidentally put my car mileage as 30,000 something instead of 60,000 something (whatever it was at that time). We asked why the offer was so low for such a low mileage car in such great condition and he said once the mileage situation was cleared up with Braman, the offer would be different. I also reminded him that I had received a letter in the mail from them offering to buy my 2007 SRX for up to $16,500, so it seemed really low for a car that was in great condition with unusually low mileage for the year. Moreover, this was not a CarFax issue, this was just an internal issue in their system that could’ve been cleared up by simply looking at the digital mileage and plugging it into their system (meaning Williamson could’ve cleared it up themselves while we were sitting there) and if they really didn’t want to clear up this error in their internal system, they could have told me to call Braman while I was sitting there and have them clear it up. Ron also reminded me that the price was a dealer price for the car, i.e. wholesale, auction-type price; not the retail value, i.e. the price they would’ve turned around and sold it for. I decided to look up both retail and wholesale pricing online and realized that it would likely be better for me to price it above wholesale, but less than the retail price a car dealer would sell it at, i.e. a win-win for both me as the seller and the person as the buyer. I posted it on a local, members only site for luxury, higher-end items to be sold for cash as that was the site’s rules. I had many interested buyers, but a lot of them wanted to pay with a credit card (against the site’s rules) and not cash. I had a serious cash buyer, who was ready to buy my car and asked for the VIN (I figured to do a CarFax report, which I had no issue with). However, she called over to Williamson Automotive and provided my VIN, where they then violated my privacy and started discussing my car, stating that it was NOT under warranty (which was completely untrue), that it was only worth $6,000 (they quote $7500 or more to me 2 days earlier) and that it had mileage issues. First and foremost, they had no right to discuss my car with anyone without my permission. They lied about my car and it’s warranty and lied about its value. I called Braman to have them fix the mileage issue in their system, which they fixed promptly over the phone and then they asked why Williamson didn’t just update the info in their system when they appraised the car and saw what the digital odometer said. I also asked Braman if anyone can just call with someone’s VIN and get values and opinions on other peoples’ cars. They said absolutely not! They said that would be a violation of the client’s privacy; that the only people that can discuss the car is the owner of the car and anyone they give permission to. Meanwhile, the cash buyer suddenly decided they were going to pass. I called Williamson Automotive and was very upset. They referred me to the General Manager, Jeff Rogers, who defended their actions by saying he doesn’t believe that anyone did this but he would look into it and get back to me. Rather than Jeff Rogers calling me back, he had Benny Ladesma, the General Sales Manager, return the call and left a voice mail a day later. My husband called him back on my behalf that day and the next day with no return call from Benny, so I called the following day (today, 9/25/15). Benny finally returned the call and proceeded to say that they did do it and defended it, stating that it was a “very important customer to them” and that their very important customer had my VIN and that they disclose this type of info to the very important customers, even without the permission of the actual owner (ME). Although I have it in writing from this very important customer, he states that they did not tell this customer that my car was worth $6,000, because he had it valued at $7500 in the system and that they never mentioned that it was not under warranty (even though I have both of these things in writing from this person). I reminded him that I was a very important customer and that I have bought 2 cars there and was trying to lease a 3rd one, so I too am a loyal customer. His response was that they did not do anything wrong by providing private info about my car’s value or warranty without permission (inaccurate info that devalued it significantly and caused the woman to post something negative on the member only site where I was selling the car; something untrue, because Williamson provided false info to her). His next response was that if I was such a loyal customer, then why did I lease my 2016 SRX from Braman instead of them? This just took me over the top as you already read above that I tried and tried to be a loyal customer to Williamson, but anyone including their “very important” client would’ve taken the Braman deal over theirs. As I stated before, I got a 2016 SRX for $0 down, $339/month for 24 months at Braman or I could’ve gotten the exact same thing at Williamson for a couple thousand down and pay $479/month. Anyway, it was infuriating. Not to mention, if you do service at Williamson and your car is under extended warranty, you have to pay for a loaner and their service is backed up for weeks (although I do love the service guys there; they are good people, but even they told us we should go to Braman for service). Braman, on the other hand, will give you a loaner whether you car is under regular or extended warranty. Living in the Pinecrest area, I never thought I would become a loyal Braman customer (having to drive downtown rather than down the street), but apparently, Braman sees me as a loyal Cadillac buyer and “very important” client. Benny told me that I wasn’t, because all he could say was that this other person was so important and that is why they did what they did, made negative statements about my car and basically interfering with my sales transaction. They interfered with my sale, probably because they wanted their “very important” client to buy the used car from them instead of me, so the best way to do that is to quote an extremely low wholesale price to a retail buyer and tell them that there is an issue with my car and my warranty (all untrue). As a final remark, Benny went on to say to me that there was an issue with my warranty and I told him that it was completely untrue; not only had I used my extended warranty recently, but as I thought I was selling the car to this cash buyer on that day that they made all these negative statements about my car, I had called the GM extended warranty company to find out about transferring my warranty to the new buyer. They sent me the transfer docs via email, so I have a date-stamp of the day this occurred and totally said my extended warranty was good to 72,005 or 5/15/16, whichever came first. Since my car was at 63K, it was well under warranty. Also the new buyer had the ability to extend the warranty again as long as they did it before it ran out, which they had plenty of time based on the month and the mileage. I told Benny that since they felt so inclined to interfere with my sales transaction that they should buy my car for $13,500 (my fair retail advertised price). He said absolutely not and laughed. I told him that they would be selling it for that or more if I sold them my car, so they should really do the right thing. He completely defended their actions, saying that disclosing info is what they do for “very important clients.”
I Recommend This Dealer:
Jeff Rogers, Benny Ladesma, Ron Peoples
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