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Wilson County Hyundai

Lebanon, TN

4.8
1,220 Reviews
Going strong since 1927, Wilson County Motors in Lebanon, TN is committed to delivering outstanding customer service and satisfaction to our customers in the Lebanon, Nashville, Murfreesboro, Mt. Juliet, Hermitage, Watertown, Smyrna, and the surrounding communities. We understand that during the current economic climate consumers want businesses that will be there for them now and down the road. Wilson County Motors is just such a company. We have survived depressions, economic slumps, a world war, and a myriad of conditions in between. You can rest easy that we will be here next year and the year after that. Our service department is second to none! Our technicians and service consultants provide not only high-quality repairs done right - the first time, every time - at a very competitive price but also know our customers personally. It is the goal of our entire staff to ensure that all our customers are treated with respect and as if they are family. Our certified master technicians are highly trained in all the complex systems that are used by today's latest vehicles. We are ready and eager to help you with the ongoing care and maintenance of your vehicle. Genuine Hyundai Parts and Accessories are available through our stellar parts department. Our staff has decades of experience to assist you in finding the right part for your do-it-yourself job or the perfect accessory to make you vehicle stand out from the crowd. We stock hundreds of thousands of dollars in parts. Chances are we have the part you want in stock and can have unusual parts available quickly - often within 24 hours. We hope you find what you are looking for on our web site. We have done extensive work to ensure that it has all the tools and resources you need to find the right vehicle, parts, or service for you. On this site you will find our complete new inventory, our complete pre-owned vehicle inventory, finance information,
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1310 West Main Street

Lebanon, TN

37087

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Showing 1,220 reviews

December 19, 2023

Great service and friendly staff. Ask for Dylan in sales when you go. Bobby in FI was great More

by jasonleslie59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Fielder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Raines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sales Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2023

Great customer service and a wonderful experience at the dealership. Rob Crockett went above and beyond in helping us with our purchase. I would recommend him and the dealership to anyone. Very pleasant More

by DM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Crockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sales Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2023

Bobby is an excellent member of the sales team. Knowledgeable and friendly, while remaining low-pressure. We are continually surprised by the ongoing support of the staff even after buying our car More

by lenta1988
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Raines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sales Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2023

My car was held from October 30 until December 8 to complete 4 recalls. When I attempted to make inquiries it was very difficult to even get through to anyone and when I did I was given conflicting exc More

by Tjenkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Jackson
December 03, 2023

Bobby was very professional and very responsive in email and text from test drive until taking possession of our new Tucson. More

by Steven F
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tom Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Raines
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2023

Trying an EV for the first time. Bobby was our salesperson. He was so helpful and knowledgable during our purchase. We appreciate his professionalism and the fact that he valued o More

by Lee Anne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Fielder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Raines
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2023

BUYER BEWARE! ! My husband and I bought a new Hyundai Santa Fe in 2018 and loved it. However, July 17, 2022, we were driving down the road and the engine lost power More

by thetiana
Recommend Dealer
No
Employees Worked With
Randy Jackson
Aug 23, 2023 -

Wilson County Hyundai responded

Dear thetiana, We have just reviewed your case. Wilson County Hyundai gets paid to do warranty repairs so it is in our best interest to advocate for you with the manufacturer. However, in your case, Hyundai (Hyundai corporate - not Wilson County Hyundai) asked us to remove the valve cover and send pictures which we did. Hyundai has declined it based on the pictures "due to the failure being exceptional maintenance neglect. Not a warrantable defect." If you have maintenance records that show you did maintenance according to the manual for your vehicle, please call Hyundai at 800-633-5151. We would be thrilled to install an engine for you. However, we need an approval from the manufacturer to move forward. We wish you the best and we stand ready to assist you if anything changes. Wilson County Hyundai

Aug 24, 2023 -

Wilson County Hyundai responded

Dear thetiana, We must apologize to you because we cannot find a quote that we offered to you on the engine. However all of our attempts to recreate a quote from scratch have come out several thousand dollars less than you are stating. A big reason this is such an absurdly expensive job is that on this particular engine, we have to order individual parts from Hyundai and assemble the engine here. Having to buy those parts separately is much more expensive and it takes a lot of labor hours to complete. We also looked into a pre-owned engine to replace yours and we found complete engines which we could install for you for just over a third of the number you quoted in your review. We apologize for your experience and our failure to communicate or offer options. We take responsibility for our failures and we are sorry we did not give you the information you needed to make an informed decision. Wilson County Hyundai

August 04, 2023

Bobby Raines was our salesperson and he was great! He was knowledgeable and courteous and made every effort to help us get the truck that we wanted! Tom Harmon was efficient and kind and made the More

by Deborah Hale
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Raines
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2023

Bobby was very knowledgeable and considerate. I needed to trade in my car due to it being difficult to climb in and out of. He took the time to talk with me to make sure I had the features I need More

by Opa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Raines
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2023

I purchased my Venue in July of 2022. It was my first experience purchasing a Hyundai product, and I must say, that after the way I was treated, I plan on being a repeat customer. There w More

by chrisv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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