After setting up a deal through Craig's List to buy out a lease (for a Prius purchased at Wilson) the owner and I reached out to Wilson's to broker the deal (Wilson would buy the car from Toyota then sell it to me.) When contacted they were more than happy to do this for a $300 processing fee... seemed fair. I even called to confirm what was needed, at which point I was assured this wouldn't be an issue and was also asked about my financing, which was already in place.
When I met the Prius owner at Wilson's we sat down and started on the paperwork, all seemed well. While RJ (another dealer) was on the phone with Toyota Financial Services for a buyout John Evans (who we had started the deal with) came over waving his hand saying "stop everything" to the point where he instructed RJ to "hang up the phone."
John told us he spoke to the General Manager who stated due to "liability" Wilson could not complete this transaction, something he just found out and that he was sorry. When we asked if we could simply add terms to the agreement absolving Wilson we were told "if we sold this and you got in an accident and the tires or breaks were bad we (Wilson) would be at fault." We then asked if we could pay Wilson to preform an inspection to which we were told that wasn't allowed. Within seconds we were shown the door (RJ bolted the moment after he hung up) at which point John offered to "walk me through the car" after we made the purchase, though he provided no suggestion as to how we could complete the transaction.
Frustrated we contacted Foothills Toyota in Burlington who were more than willing to preform the exact same service for half the cost ($150) plus a $98 dollar inspection fee. Fast forward a day, I now own a 2010 Prius which passed inspection and Foothills has earned a customer for life.
I cannot convey how rudely and unprofessionally we were treated by Wilson's and what I am sure was simply sour grapes that because A) I did not want financing through them or B) that they weren't making a great deal of money from this. Their "penny wise pound foolish" approach to casting aside a guaranteed future service customer showed how little interest they had in making new customers. I live three miles from Wilson but will be driving 25 miles to Foothill for service because I feel my dollars are the best reward I can give for excellent service.
I Recommend This Dealer:
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