My internet sales experience was great. Jenn was very professional and quick to respond. My experience with Vlad, the salesman, was good. He did not pressure me to buy the vehicle and he was able to provide useful answers throughout the process. The floor manager, Mike Piombo, was very friendly and straight forward with me.
The two major issues I had would be considered "behind the scenes".
#1 - During my first visit, Mike took my offer sheet to another manager who ripped it up in front of everyone in the showroom and essentially ended the negotiations on the first try. This was very unprofessional, a waste of my time and would have ended my experience with Windsor Nissan if it wasn't for Jenn. A week later, Jenn was able to facilitate an acceptable deal despite my first visit.
#2 - At the time of closing, I traded in a vehicle and so we called my leasing company to get a dealer payoff and mailing address for the payoff. A month later, the leasing company called to inform me that the vehicle had not been paid off and that they were reporting it to the credit bureaus as late. I called Windsor Nissan to speak with someone in Finance, Sales and the GM to get the issue resolved, but was unable to get someone on the phone who could provide me any answers. I left multiple voicemail messages and numerous emails over the course of two weeks. I have been told that the payoff has now been sent after more than 30 days since I purchased the new car, but my credit has already been effected. In the end, I have only received one verbal apology with minimal effort to correct the issue. There was no sense of urgency from anyone and now I have to dispute my effected credit score.
I Recommend This Dealer:
Jenn Nelson, Vladimir Jivotovski, Joe Ciaburri, Mike Piombo
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