Windward Ford of Hawaii - Service Center

Thanks to Will Soong for taking care of my Explorer. Job done sooner than expected. Will be back for servicing when needed. Job done sooner than expected. Will be back for servicing when needed. More

Will Soong was very welcome and sociable. He explained the service plan thoroughly and followed up after service with all the pertinent info for future service. He explained the service plan thoroughly and followed up after service with all the pertinent info for future service. More

Excellent service. Will is very knowledgeable and professional. My truck feels and drives great now Will is very knowledgeable and professional. My truck feels and drives great now More

Alaina and Will provide excellent timely service; friendly and very helpful. Definitely a benefit to the dealership friendly and very helpful. Definitely a benefit to the dealership More

I am always greeted as ohana, not as a customer. They always seem to do quality work. They always seem to do quality work. More

Will and Alaina (sp? ) were able to get me in right away to change out my MachE battery ) were able to get me in right away to change out my MachE battery More

Outstanding service, can’t wait to go back & get some more of that fine service, so my F-150 can get up & go because it’s got a Coyote V-8 under the hood & it cooks & thanks a lot ! more of that fine service, so my F-150 can get up & go because it’s got a Coyote V-8 under the hood & it cooks & thanks a lot ! More

Jessica Balles was awesome to work with. She's very friendly and knowledgeable. Thank you for taking care of my truck. I'd give her 10 stars. She's very friendly and knowledgeable. Thank you for taking care of my truck. I'd give her 10 stars. More

My experience with Jessica the service advisor was very good. Since Ford sold me a 2019 Ranger which the transmission went south on at 34000 she really tried to help me figure it out. Ford is generally no good. Since Ford sold me a 2019 Ranger which the transmission went south on at 34000 she really tried to help me figure it out. Ford is generally not concerned. The fact that I have to spend 12 or $13000 to get a new transmission installed is just really hard to believe. On a car with such low mileage. Service at Windward Ford though, is generally quite good. More

I don’t usually leave reviews unless the review is to call out great service but this is not the case with Windward Ford. My service advisor was unable to advise me of service. Phone calls go unanswered call out great service but this is not the case with Windward Ford. My service advisor was unable to advise me of service. Phone calls go unanswered and sent to voicemail but never once did I receive a call back (and I left a good number of messages). My part took longer than expected but my service advisor (Alaina) did not have the foresight to look into the reason- it was never shipped. Only after the part never arrived the status was checked and had to be re-ordered. In addition, I paid for an oil change and tire rotation but tires were not rotated. I also had a tire replaced but it was put on backwards. You read that correctly, backwards. After many tries to secure an appointment through the portal to fix the backwards tire and rotation issues, I was finally able to make an appointment. Alaina cancelled with no notification- she never called me. It’s clear that this dealership is unable to complete service or be willing to fix any issues created by the dealership. They will not communicate with customers. Windward Ford service has been one of the worst interactions I’ve had with any business, ever. More