Windward Ford of Hawaii - Service Center

Good place, lucky to have this dealership in Kailua. Good service and convenient. Best service Good service and convenient. Best service More

THE SERVICE ADVISOR LANDEN WAS ON TOP OF EVERYTHING I REQUESTED IN MAINTANCE SERVICE,ONCE THE WORK WAS COMPLETED HE BRIEFED ON ALL WORK THAT WAS DONE. GREAT JOB!! REQUESTED IN MAINTANCE SERVICE,ONCE THE WORK WAS COMPLETED HE BRIEFED ON ALL WORK THAT WAS DONE. GREAT JOB!! More

Fast, friendly and great service! Their team of professionals are considerate and personable, just awesome! Highly recommended! Their team of professionals are considerate and personable, just awesome! Highly recommended! More

Salesmen were please t and accommodating. I got a better price than anticipated. Good iverall I got a better price than anticipated. Good iverall More

Great service advisor keeps me informed and up to date. Price is reasonable for the work performed. Price is reasonable for the work performed. More

Landon was a great communicator keeping me up to date with the service process. Appreciate his follow up and open communication. with the service process. Appreciate his follow up and open communication. More

Service and parts personnel were helpful and communicated with me for my vehicle's needs and install was a breeze! with me for my vehicle's needs and install was a breeze! More

I have been asking for this vehicle to be fixed and I am just being strung along. The customer service has excuses so as to not fix the problems of this brand new lighting. This is overwhelming and stressf just being strung along. The customer service has excuses so as to not fix the problems of this brand new lighting. This is overwhelming and stressful. It literally feels like I’m not being respected and brushed under the rug!!!! I am totally not satisfied on what’s going on and being pushed aside and forced to use a brand new truck that isn’t doing what it’s suppose to be doing!!!! The problems still exist!!! The general manager got fired and more so I’m not getting the customer service that I would expect for a so called reputable dealership!!! More

Excellent Service - always keeps you updated on the status of your vehicle and schedule for the completion status of your vehicle and schedule for the completion More

I recently had a disappointing experience with this dealership. Despite explicitly instructing them to perform only an oil change, they went ahead and conducted a full 10,000-mile service, resulting in dealership. Despite explicitly instructing them to perform only an oil change, they went ahead and conducted a full 10,000-mile service, resulting in a charge of nearly $600 without my authorization. When I contacted them to address this issue, they suggested measures to prevent such occurrences in the future, yet they had already ignored my initial instructions. I expressed my dissatisfaction, noting previous unsatisfactory experiences at this location and stating that this incident solidified my decision not to return. The staff appeared indifferent and made no efforts to rectify the situation or offer any form of accommodation. It's evident that customer service is not a priority for them, likely due to their monopoly as the only dealership on this side of the island. Despite the convenience of being just minutes from my home, I will not be returning due to the poor service and lack of consideration for customer satisfaction. More