Windward Ford of Hawaii - Service Center

Was Easy in and out with work done on time nice job and pleasant employees pleasant employees More

I love Windward Ford of Hawaii! They are always highly professional, caring and attentive to my needs! They are always highly professional, caring and attentive to my needs! More

Made arrangements with Landon Ivy for a service appointment. (K3 maintenance) The staff greeted me with great aloha and set the whole process in motion. I was given a ride home by Ron - which I tru appointment. (K3 maintenance) The staff greeted me with great aloha and set the whole process in motion. I was given a ride home by Ron - which I truly appreciated so that I didn’t have to wander around Kailua on foot while my car was serviced. Ron & Landon picked me me when the car was ready, I paid my bill and drove off the lot completely satisfied and happy. Great job Windward Ford! More

Got my car back on time. Price quoted was on point. Let me know what was expected. Price quoted was on point. Let me know what was expected. More

The service team was great and got the tasks completed sooner than expected. Very satisfied! sooner than expected. Very satisfied! More

I took the car in for recall notification. Before I could say a word the guy calculated that I need 3K worth of work! I asked to check the transmission fluid and he told me they cant do that Before I could say a word the guy calculated that I need 3K worth of work! I asked to check the transmission fluid and he told me they cant do that unless I pay for the trans flush and that was around $800. I paid $250 + for diagnostics because of check engine light. After 32 hours passed I had to call to see if my car was finished. When I picked it up I was given 2 error codes and the cost to fix the 2 issues was around $3,000. I purchased the 2 parts at AutoZone for $165 and it took me less than 2 hours to change the parts. I had an appointment the following Thursday for recalls on my F150 but after the experience I received from my 1st time at Windward Ford I canceled the appointment and will not return and if anyone should ever ask me about Windward Ford they will get the same response I giving now. And by the way, I was also shopping for a new F150 while I was there. More

Service advisor and other employees were very personable/friendly and helpful from making appointment to servicing of car. personable/friendly and helpful from making appointment to servicing of car. More

Always great customer service, prompt and professional, always respond to my calls and concerns and make ways to accommodate my need. always respond to my calls and concerns and make ways to accommodate my need. More

The dealership was very conscious of our time and never overpromised. They took our vehicle and repaired the warranty item very quickly. overpromised. They took our vehicle and repaired the warranty item very quickly. More

Simple, easy, and a straightforward process to have the recall item taken corrected on the car. recall item taken corrected on the car. More