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Woburn Toyota

Woburn, MA

3.4
2,161 Reviews
We're Woburn Toyota - your smart choice for new and used Toyotas, other used vehicles, finance and service. Our goal is to make buying your next vehicle the kind of experience that earns your recommendation to family and friends. We invite you to use the Web tools here on our site or stop by our dealership. We're located at 394 Washington St., Woburn, MA. Woburn Toyota 800-649-0400 At Woburn Toyota, our goal is to sell the best vehicles at the lowest prices and treat our customers with respect. As a Massachusetts Toyota dealer, we believe when you choose Woburn Toyota you are making the right choice.
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394 Washington St

Woburn, MA

01801

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Showing 2,161 reviews

July 31, 2025

Follow up review from back in APRIL. C & P from Google review because apparently thats the only way for the place to reach out. Wven then, no follow ups. Bought the car with 15k miles More

by Not pleased
Recommend Dealer
No
Employees Worked With
Jay Jenkins, Madeline O'Neill
July 26, 2025

15APR25: dropping from 5 star to 1. After asking for the car registration via texts to have it sent to my home address several times once Ron informed me he have received the registrati More

by Not pleased
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ron
Aug 02, 2025 -

Woburn Toyota responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

July 07, 2025

I had an absolutely outstanding experience at Woburn Toyota! From the moment I walked in, the entire team made me feel welcomed and valued. My salesperson - Alex was knowledgeable, patient, and truly li More

by sean franco
Recommend Dealer
Yes
Employees Worked With
alex chuprakov
Jul 07, 2025 -

Woburn Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Woburn Toyota!

June 27, 2025

Immaculate experience at the Woburn Toyota! We came in on 6/19 to look at/test drive the 2025 RAV4. Efe Oztan & the sales manager (apologies I forgot his name!) were both immensely helpful they More

by kapotask
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Efe Oztan, Jesus Rodriguez
Jun 27, 2025 -

Woburn Toyota responded

Thank you for choosing Woburn Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 12, 2025

Aaron and the sales team at Woburn Toyota were fantastic. I love my new Tundra ! More

by lrmasse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Santana
Jun 12, 2025 -

Woburn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Woburn Toyota.

May 10, 2025

Richard Woolley is truly the gold standard for service advisors—his professionalism, expertise, and genuine care are unmatched. I’ve been bringing my Toyota to Woburn Toyota for service every three months More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Woolley
May 10, 2025 -

Woburn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 17, 2025

I would like to than Ema, and Ryan Hogan in the Service Department for their efficient and courteous service. More

by AnilG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emma; Ryan Hogan
Mar 17, 2025 -

Woburn Toyota responded

Thank you for taking the time to share your thoughts on working with Ema, Ryan, and our service team. We're glad to hear we delivered such a great experience!

February 18, 2025

Very rude poor communication in service dept. from the management down. Women in service dept pay more attention to their nails and receipts than service! More

by mom111388
Workmanship
Recommend Dealer
No
Employees Worked With
Amanda
Feb 18, 2025 -

mom111388 responded

Been there done that service unbelievably extremely poor!

Feb 18, 2025 -

mom111388 responded

Waste of time - I'm a long time customer and I've been treated very badly. Communication poor....

Feb 18, 2025 -

Woburn Toyota responded

Hello Mom111388, We want to take a moment to apologize that your recent visit to Woburn Toyota wasn't worthy of a 5-star review. We would greatly appreciate an opportunity to connect with you and speak with you about your visit and your feedback. If you would, please reach out to our General Manager, Rich Alessi at 781-404-6311, so he can have that conversation with you. We look forward to speaking with you.

January 16, 2025

Woburn Toyota continues to be our (The Ketcios Family) top choice for buying and leasing a new Toyota vehicle. I can't speak highly enough about their exceptional customer service. Our salesperson, Alex C More

by cketcios
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hank Ung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Chuprakov
Jan 16, 2025 -

Woburn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Woburn Toyota.

January 11, 2025

On 1/8/2025, Matt Arsenault of Woburn Toyota service helped me get the CARPLAY working on my new 2025Toyota RAV 4. For 2-months I have been trying to get it to work correctly even though it worked on my More

by dmac-rav4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Arsenault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Woburn Toyota responded

Thank you for choosing Woburn Toyota. Your feedback and rating mean a lot to us. We're glad Matt was able to help, and we hope to see you again!

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