Wolverine Spartan Toyota of Lansing

I was in on a Saturday haggling over the price of a used FJ Cruiser. I had lent them the keys to my truck so they could evaluate it for a trade-in. When we couldn't agree on a price and I turned to leave, I FJ Cruiser. I had lent them the keys to my truck so they could evaluate it for a trade-in. When we couldn't agree on a price and I turned to leave, I discovered I didn't have that set of keys. They said they didn't have them. I did have my backup set. I wnet out to my truck and kept looking for the original set. I returned inside, and finally, they admitted they had them. They all had a good chuckle about hiding the customers keys. At this point I realized I was back with the junior high pranksters. And I should trust these bozos? Oh I forgot. These are car salesmen! More

I bought my Toyota at another dealership but had it serviced at Spartan. The vehicle needed major engine work every year for the first three years I owned it. On the second such occassion, I had to serviced at Spartan. The vehicle needed major engine work every year for the first three years I owned it. On the second such occassion, I had to go back and forth with the service department to get them to fix the problem. They initially told me there was no problem after they had a look. I insisted that there was and they should look again. If I did not know as much as I do about cars, I would have taken them at their word and continued to drive with a major engine defect; causing significantly more damage to the vehicle. On the third such occasion, the vehicle was no longer under warranty so I took it to a trusted independent mechanic. I have had no problems with the vehicle since, and it's been over 6 years. Perhaps this is a coincidence, but I don't think it is. More

Nice people to deal with. More

Excellent Service from the front of the house to the back of the house. They have honored everything I asked them to do. Mainly for the TSB's and warranty work. I always got a loaner even when they had of the house. They have honored everything I asked them to do. Mainly for the TSB's and warranty work. I always got a loaner even when they had the car for only a few hours. It PAYS to be kind and friendly FIRST! If you come in demanding this & that then expect "So-So Service". That is with anyone you do business with. I understand that people DEMAND service...but...still, if you are workable and kind then it is amazing at how much other people WANT to help you out. nothing wrong with being FIRM...but, if you come in acting like you are ALL That...then don't cry about service then. More

I just tell you one thing. Never leave a change in your car because they will ALWAYS steal it. I have tried this fact many times. If you do not believe me just leave a quarter in your car before service. A car because they will ALWAYS steal it. I have tried this fact many times. If you do not believe me just leave a quarter in your car before service. Another thing is that they never honor your waranty unless you force them. I called toyota costumer service to be able to get my money back for a charge which was covered by the waranty. More