Wood Nissan Lee's Summit - Service Center

Wood Nissan Lee's Summit responded

We’re so glad Rob could help clear things up for you! Warranties definitely aren’t the most exciting part of buying a car (until you need them, right?). It’s great to hear he took the time to break it all down—he’s kind of a pro at that. If you ever have more questions or need help with anything else, we’re just a call away! Thanks again for your feedback!

Wood Nissan Lee's Summit responded

Thank you so much for the kind words! We're thrilled to hear that our service team—and especially Kolten—made a great impression. We always aim to be efficient and attentive, and it’s great to know that came through during your visit. We truly appreciate you choosing us and look forward to helping you again in the future!

Wood Nissan Lee's Summit responded

Thanks for the shoutout! Kolten’s got a knack for keeping things on track, and we’re glad he hit the nail on the head with your wait time. We appreciate you coming in and look forward to seeing you next time!

Wood Nissan Lee's Summit responded

Thank you for sharing your experience! We're so glad we could finally get things sorted out for you after all the frustration and costly repairs elsewhere. It means a lot that you trusted us to make it right, and we’re happy to hear your car is finally running like it should. We’re here if you ever need anything else!

Wood Nissan Lee's Summit responded

Thanks for the great review! We love hearing that your Murano check-up was quick, smooth, and hassle-free. Getting you in and out efficiently—without sacrificing service—is always the goal, and we’re glad the team delivered! We appreciate you choosing us and look forward to seeing you next time!

Wood Nissan Lee's Summit responded

Thank you for your honest feedback, and I’m truly sorry to hear about your recent service experience. We completely understand how frustrating it must have been to wait far longer than expected—especially knowing you had to be at work by 2:00. That kind of delay just shouldn’t happen when you’ve made it clear you’re on a schedule, and we take that seriously. We also apologize for the oil change indicator not being reset. That’s a small detail that has a big impact, and it’s even more frustrating when you’ve made the trip all the way from Overland Park. We’d like to make this right. If you’re willing, please reach out to me directly at 816-600-4000 Ext 125 so we can get the light reset and talk through how we can better support you going forward. Your time matters, and we want to do better.

Wood Nissan Lee's Summit responded

Thank you so much for the kind words! We’re glad to hear your visit was smooth and that our team made you feel well taken care of — that’s exactly what we aim for every time. We truly appreciate you choosing us and look forward to continuing to give you the best service possible!

Wood Nissan Lee's Summit responded

Hi there, thank you for your honest feedback. We’re truly sorry to hear you had a hard time getting updates while your vehicle was in the shop—that’s not the level of communication we strive for, and we’ll be addressing that with the team to make sure it improves. That said, we’re really glad to hear the quality of work met your expectations. Your patience means a lot, and we appreciate you sticking with us through the process. If there's anything more we can do for you, we're just a call away.

Wood Nissan Lee's Summit responded

Thank you so much for the awesome shoutout! Robert and the rest of our maintenance dream team will be thrilled to hear this. We take a lot of pride in making sure every visit is helpful, informative, and smooth from start to finish. If you ever have more questions or need anything at all, we’re always here for you. Thanks again for choosing Wood Nissan—we appreciate you big time!

Wood Nissan Lee's Summit responded

Hi there! Thanks so much for the kind words. We're thrilled to hear our service team was able to take care of you quickly and professionally—it's exactly the kind of experience we aim to deliver every time. I'll be sure to pass your thanks along to the crew—they’ll love hearing it! If you ever need anything down the road (pun intended), you know where to find us. 😄