Woodfield Nissan

Brake fluid So i change a brake fluid with this dealer which they recomended, because i know a little mechanical cars i bought a brake fluid tester and check it b So i change a brake fluid with this dealer which they recomended, because i know a little mechanical cars i bought a brake fluid tester and check it by myself, yes it shows a first red light which means not necessarily but very soon i should change, because i take care of my car i did it, when i come back home again i check if they changed it and surprise they just add a little fluid and my tester shows second yellow light which is almost red, after 4 days i went back to the dealer and talk with manager, he said it never gonna be green because some old fluid stays in a system and always gonna be like this which is not true it should be green and didn't want to do anything about it but i thought. to check it now at dealer parking because it probably mixed with the old fluid and it gonna be red again, i was right the light was red again after i drove around 100 miles. Of course manager didn't go with me to see the tester light because i'm almost sure he knew they didn't change the fluid, after that they did it again but now i was watching them to make sure they change it, after they change it the light come green, so do you know what i mean, be very careful with them because they charge you a lot of money and don't do the job.I will never go again to this dealer mechanic. More

Don't waste your time. I've been a customer for 4 years. I recently had some service done and my vehicle was damaged. The service manager Mike was kind enough to write it in I've been a customer for 4 years. I recently had some service done and my vehicle was damaged. The service manager Mike was kind enough to write it into the ticket to say it was damaged. Unfortunately, I won't be returning anytime soon. Every time I do business with them there is a problme. Bought a new car, and the warranty salesmen tried to slip in a "Rim Protection" package. That was a real insult. Had service for a recall done and they told me I'd need a rental car. Got the rental car and within seconds, they called saying the service was done! What a waste of my time. I believe this dalership has some real problems that no one is willing to see or deal with. You will be on the hook for their mistakes. Understand this, Woodfield Nissian just wants your money. Once they have it. You don't matter anymore. FIND A LOCAL MECHANIC YOU TRUST. Norwood Auto service is great, ask for Dave! You've been warned. Prepair for trouble if your going to Woodfield Nissian!!! More

A literal joke Where do I even begin. Recently purchased a car from them. I knew what I wanted, but they were not willing to budge for me and make my payment what Where do I even begin. Recently purchased a car from them. I knew what I wanted, but they were not willing to budge for me and make my payment what I wanted. Finally when we get them down to the price it should be, they bring out the buyer guide and tell me to sign without even telling me what I'm signing. I asked, what is this? And they said the buyers guide. I said, I don't even know what my payments are going to be, you have only given me a "ball park", I have nothing for certain. He then took the sales paper away, and took me to my next "favorite" person, Paul. I have never met someone in my life who was just so full of himself and so “salesman” like until I shook hands with this animal. He has got to be the biggest joke you have in there.. He was so beyond rude, made my experience in buying the car the worst. Repeatedly attacked my friend for being the "brains in the operation", and attacking him about "3rd party warranties". He had no idea what I was Even purchasing.. I told him several times I wasn't purchasing yet, that I haven't even signed anything except the credit check papers. And he scoffed and said "well, you're pretty committed at this point". I should've just walked at that point, because the feeling I had in my stomach was definitely telling me too. He ended up waving the CPO fee, and after that was done, he told me to “get out" of his office. Unprofessional. He treated me terribly, and he said that the finance number we talked about was set in stone before I even went into the financing office. They were busy that day, but the amount of smoke breaks I saw them take was sickening, and it was frustrating since at that point, I was at the dealership for 4 hours. We finally got into see Chris Dranka, and he was literally the best staff they have. He was straight to the point, personable, and he wanted to be sure that we had the best possible experience. Without him at the end, I probably would have walked. Paul decided to put my name wrong on every single piece of paperwork, and didn't notice it until we were all done and Chris had me sign, so that was an added 45 minutes to my already 5 hour ordeal. When it was all done, I was supposed to get 2 keys, only received one. They took a while to find my 2nd key; because they said “they lost it”. It's truly comical to me as to what kind of circus they run around there. When my family purchased their last vehicle from there, it was NOTHING like this, and it was just as busy as it was when I purchased that day. I don't know if it was because I was young, but I felt attacked and taken advantage of. Yes, I purchased a vehicle from there, but I will NEVER be back. They are a far cry from what a Nissan dealership should be, and I went to that one because of the awesome experience my parents had there beforehand. Don’t go there if you can help it, you’ll be disappointed. More

Better than expected I went into the dealership looking for a used car, but the innovative team at Woodfield Nissan came up with some very great options for a new car. My I went into the dealership looking for a used car, but the innovative team at Woodfield Nissan came up with some very great options for a new car. My sales consultant Michal was amazing, even during the moments that I was not fully committed to buying a car. He kept me informed throughout the process, and created a pressure-free zone for me to make my decisions. Overall, everyone was great. So much so, that I have already referred 2 people to go there. Great job guys.... More

Best Dealership I've Ever Been To! Mark Wenc and his team gave me the best experience I ever had at a dealership! They were friendly, honest, and extremely knowledgeable. I left feeli Mark Wenc and his team gave me the best experience I ever had at a dealership! They were friendly, honest, and extremely knowledgeable. I left feeling very satisfied with my purchase. I cant recommend this place highly enough! I will be coming back with friends and family. More

Amazing experience It was a pleasure working with Lori. Her professionalism and prompt responses were greatly appreciated. She answered my questions and was very helpful It was a pleasure working with Lori. Her professionalism and prompt responses were greatly appreciated. She answered my questions and was very helpful. She made the buy experience at Woodfield a true pleasure with no hassles and very smooth. I am a extremely satisfied customer. When I got to Nissan dealership every person we worked with was helpful and friendly. Thank you, Melissa P More

I’m a difficult customer. They were easy to work with. I am very rigid in my approach to car shopping. I test drive, identify the vehicle I want, email every dealer in a 4 hour radius requesting a quote, k I am very rigid in my approach to car shopping. I test drive, identify the vehicle I want, email every dealer in a 4 hour radius requesting a quote, keep a spreadsheet of every quote I’ve been offered, and spend a month encouraging all these salespeople to undercut each other. On the last day of the month I buy from the person offering the lowest price. This system places me in an adversarial relationship with every salesperson. It’s stressful for them and for me, but the result is I get cars for thousands less than the initial asking price. Lori Smith was patient and kind with me as I moved through this process. She wasn’t, in the end, able to go low enough to win my business, but she came close (she was in the final three). And her engagement with me was always warm and authentic. I’ll always buy from the dealer offering me the lowest quote, even if they are a total jerk. But if Lori tied with someone and they were the same distance from my house i’d gove her the sale ten times out of ten. More

Mixed Bag I purchased a new 2016 vehicle and had a very good experience through the sales process. It was efficient and easy. The first time I needed some per I purchased a new 2016 vehicle and had a very good experience through the sales process. It was efficient and easy. The first time I needed some perspective on service has been a different story. My vehicle is having an issue with window tinting and it seems no one can help. Service has pointed me to sales, sales pointed after market sales, to used car management, to internet sales, to the General Manager. Bottom line, I have a rear window with window tinting bubbling on a car covered my warranty and I have gotten no where. Frustrating for sure... More