My Review Of World Class Motor Cars:
If there was a category between "ok" and "good" on the overall experience, that probably would be my rating for World Class.
Salesman Tom Ibrahim was courteous and helpful. On our test drive of the Audi A5 I was interested in, he acknowledged a vibration in the steering at high speed, though I didn't agree with his diagnosis (snow in the wheels). More about that later.
After I purchased the car and took it home, I discovered that it didn't have the iPod connector that had been advertised. Tom located the connector and made sure that it was mailed to me so I wouldn't have to make the 30-minute trip from home to the dealership.
Earlier, as I considered the purchase, I decided to invest in a 125-point inspection at Laurel Audi of Westmont, a few miles down Ogden Avenue from World Class. The World Class people were agreeable and even delivered the car to Laurel for the inspection.
The mechanics at Laurel gave the car high marks overall, finding only two problems during the inspection: rear brakes discs that were rusted and pitted and, Laurel said, in need of replacement, and the need for a four-wheel alignment. The service manager said that the wheel balancing that World Class did after my test drive would not solve the problem.
Tom handed me off to the sales manager for price negotiations. The manager contended that the steering was fine after the balancing and insisted that the rear brakes did not need replacement.
My hope was that he would split the cost of the two repair items, but he would not budge. A little later, when I discovered that the car had only one key fob and contended that every car should come with a spare, he said that the cost would be about $200, and he agreed to knock $100 off the sales price. I wasn't pleased, but went along with him--only to find out later that the actual cost of buying a fob and having it programmed at an Audi dealer is nearly $400. I ate that expense.
All of this said, I went forward with the deal because, based on my research of similar A5s on the market, I got a very good price--at least $3,000 under the asking prices of similar machines at other dealers. Based on results of the inspection, I also had some reassurance that I was buying a solid car. I can also say that World Class did not pressure me to finance through them or purchase extended warranty coverage. And there were no last-minute games with "service charges" or other phony add-ons. Credit where credit is due.
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