Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
World Toyota
Atlanta, GA
2,220 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,220 reviews
February 09, 2026
Great customer & maintenance service. I was immediately greeted & checked in. Service to be provided was explained before serving my vehicle. And completed by the estimated time. The rest I was immediately greeted & checked in. Service to be provided was explained before serving my vehicle. And completed by the estimated time. The restroom facilities were clean and spacious. A good selection of complimentary beverage were provided. My service rep Rajae was overall awesome and played a big part in making my experience so great. He gave personalized helpful information & next steps for future visit. No guess work! More
by lmorr023
Employees Worked With
Rajae
February 08, 2026
4.5 hours of waiting in the lobby to complete a non-oil change complimentary service and infotainment software update is excessive, especially with an appointment early in the day. The lack of communicatio change complimentary service and infotainment software update is excessive, especially with an appointment early in the day. The lack of communication from the service advisor was frustrating. When pressed on what was taking so long, he insisted it was completing the warranty paperwork. My previous service experience at this dealership was not exceptional, but today was the last straw. I will be taking my business elsewhere. More
by 406Cub
Employees Worked With
Alfonso
February 07, 2026
Thank god I looked behind the oil change Tech. My oil filler cap on the engine was loose and not tight. Oil change tech also left a huge mess of oil on hood and bumper. Paid 60$$ bucks for half ch My oil filler cap on the engine was loose and not tight. Oil change tech also left a huge mess of oil on hood and bumper. Paid 60$$ bucks for half cheap low quality work. Pretty over priced for a Prius. Won’t recommend this place ever. More
by purkey83
Employees Worked With
N/a
February 06, 2026
Came in late morning , without a appt . Treated very well, always. The staff knows their job & they keep customers updated as time goes along. Always with a smile, they don’t try to add it Treated very well, always. The staff knows their job & they keep customers updated as time goes along. Always with a smile, they don’t try to add items that are not necessary. More
by Laura
Employees Worked With
Oscar
February 06, 2026
My service tech, Oscar did a great job getting car checked in quickly and efficiently and making recommendations from his team. Will be coming back for follow up service soon. Dealership was clean and checked in quickly and efficiently and making recommendations from his team. Will be coming back for follow up service soon. Dealership was clean and orderly and everyone was very friendly. More
by rodriguez.ni
Employees Worked With
Oscar
January 30, 2026
Friendly and professional people but long waiting time, doesn’t make sense make an appointment if a lot of people have appointment at the same time so there’s a delay receiving the car and servicing it. Th doesn’t make sense make an appointment if a lot of people have appointment at the same time so there’s a delay receiving the car and servicing it. The waiting room is ugly. More
by cgrbaez
Employees Worked With
I don’t remember
January 29, 2026
The worst Toyota experience at this place. Last time I was told 1 hour and it took over 3 hours for my maintenance that didn’t even include an oil change. I just had to go back today and I sig Last time I was told 1 hour and it took over 3 hours for my maintenance that didn’t even include an oil change. I just had to go back today and I signed up for $179 maintenance package that included oil change. I signed up online before in which shows that I own a tundra. When I checked in, I was told it was going to be $179. I was never told about any overages at the start or during the work. When I went back to pick up the truck (because I wasn’t waiting for over4 hours again) my total was $244. When I asked they said that it was because it was a truck and the extra cost should have been known, yet their online portal which had my truck in it nor the check in guy let me know of any overages and told me that he would text me if there were. When I paid and left because I was in a hurry to get back I went out and checked my tire pressure tha was supposed to be balanced and made even. They were all different. I called and talked with a manager that said “well sometimes we assume that people know it’s more because it’s a truck.” I told him that the appointment that had my truck attached to it so it should have at the very least showed me the price variance there. But the safeguard would have been to have the front desk tell me. Ultimately he said if I come back he will give me $30 something off, however being that the tire pressure wasn’t even adjusted how am I supposed to trust that anything other than the oil change was done. I’ve had a Toyota for over 10 years and always keep up with maintenance. This is the worst toyota I have been to. Not to mention the seats you have to wait in are all completely peeling and are disgusting. More
by Jnk1708
Employees Worked With
Jonathan? Can’t remember the names.
