World Toyota

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Phillip Barrentine

My Review of World Toyota:
Dear Chris:
Inasmuch as auto service people might routinely get slammed with complaints and disparaging feedback, regarding customer service and treatment, I want to take this opportunity to provide you with what I experience with one of your staff -- Mr. Phillip Barrentine.

Earlier this week, I brought in my wife's (Patty Joy) car for some assessment and service. From the moment of arrival, and Phillip greeted me and began querying me on the car's situation, I had that comforting sensation of "everything is going to be alright". He was attentive and quite thorough and was considerate, as he shared the findings and helped me to triage the most urgent of the issues.

Once ready to leave, I incurred some issues with my GE credit card, which prevented me from taking delivery of the vehicle. Understanding my frustration ... and unspeakable embarrassment ... Phillip sprang into action to make a loaner car available, all the time assuring me that it was no problem and things would be alright.

Tail between my legs, I left to retrieve my wife's card card so that I might return and pick up the car. However, we later discovered that, despite her timely payments and paid-off balance, the card company had slashed her limit, without the courtesy of an advance notification. Once again, I was completely humiliated, BUT Phillip remained reassuring, as he continued to service others and help me cope with nearing my rope's end. To top it all off, I dropped my ice tea jar in his office, shattering it, along with my ego, as I left, again, promising to return the next day with my reactivated card, which I did, yesterday.

Just so you know, being umemployed since April, I am attempting to launch my own company, and, as we converge on our funding sources, it could not be a worse time; so, my life is rather distressed, right now. But, people like Phillip helps to shoulder what was feeling incessant and paralyzing.

Chris, please forgive the protracted diatribe, but I wanted to provide you with a fuller picture of what I faced, this week, and how Phillip went WAYYYYYY above and beyond and never let his own frustration(s) show ... and I just KNOW he had to be feeling some. Your posted commitment to EXCELLENCE clearly is exemplified by Phillip, as I am sure is seen in the behavior of others under your tutelage and managing direction. However, I wanted to write specifically on his behalf and let you know that he Walks The Walks of World Toyota's Excellence Standards, and I look forward to continuing to trust the service of our vehicles to you guys.

Having been a managing executive at Home Depot and The Coca-Cola Company, I realize that managers, as well, too often go unthanked; so, thank YOU, too, Chris, from people like Phillip.

All The Very Best,

Milt Thomas/Patty Joy

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Murray

My Review of World Toyota:
I've been bringing our 4 Toyotas to Brian Murray in WT Service for 4 years. He has always given excellent service & advice. He's thorough, honest, & makes sure the job is done right. I can trust him to tell me what the car really needs now & what can wait for a future service. Our next car will have to be a Toyota so that Brian can service it!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Daniel Joffe

My Review of World Toyota:
I recently had my Prius in for the 10,000 mile service. I found the scheduling easy and the service quick and professional. The Assistant Sevice Manager (Mr. Daniel Joffe) explained the service options and had my Prius back on the road in no time. World Toyota's service department is the best I've found in the Atlanta area.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Stephen Raymond

My Review of World Toyota:
Chris-

Service was exceptional, on very short notice and completed early..

Stephen Raymond exceeded his normal great job for me. He really helped me get out of a bind.

Keep up the great service!

Thanks,

T. Michael Tennant
Alston & Bird LLP

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jerry Bearden

My Review of World Toyota:
These guys know how to treat service customers. Very supportive and informative. I have had a very pleasant service experience with them. Not many dealerships are looking for long relationship with customers. Thanks Jerry for helping me maintain my Toyota in top form.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jerry Bearden

My Review of World Toyota:
I really appreciated the information this service representative provided for me as it prepared me for future items I need to address. He also explained services I did NOT need, which I really appreciate! He also dealt with a chronic problem I have with my check engine light. Thank you!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mr. Map Mouth

My Review of World Toyota:
Map Mouth helped solve a rattle noise problem in my Echo. I knew when I pulled into the service bay and saw him walking towards me that the problem would finally be solved! He has always been very helpful, very courteous and very knowledgeable.

I bought my car at WT six years ago. When it's time to get a new one, I'll return to WT to purchase it because of people like him.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Charles Tripp

My Review of World Toyota:
I recently purchased a Prius from Charles Tripp at WT and I must say it was a great experience. The Prius is a hybrid car and I had read that finding dealers with salesman that are familiar with this technology is not always easy. I must say that Charles was very pleasant to deal with, answered all of my questions and never tried to pressure me to make my purchase.

Another interesting fact at WT is that apparently the salesman do not discuss pricing or discount options, they have managers that meet with you in private offices.

I have not had the need to use their service department as of yet, but was given a tour of the facility and it seems to be well organized.

I would highly recommend Charles and WT for anyone who is conisidering a purchase.

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