World Volkswagen

World Volkswagen
4075 Highway 33
Neptune, New Jersey 07753

Sales: (732) 922-1500
Service: (732) 922-1500
Parts: (732) 922-1500

Manufacturer: Volkswagen

Most Reviewed Employees
Gino Dellomo Gino Dellomo
General Manager
Nick DeFilippis Nick DeFilippis
Sales Consultatant
Roy Draper Roy Draper
Sales Associate
Jonathan Redwood Jonathan Redwood
Sales Manager
David Mitchell David Mitchell
Salesman
Robert Molloy Robert Molloy
Sales Associate
Steven Alfano Steven Alfano
Service Director
Robert Desantis Robert Desantis
Sales Associate
Justin Simcox Justin Simcox
General Sales Manager
Earl King Earl King
Sales Associate
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Free Loaner Cars
Cable TV
Free WiFi
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Drinks
Instant Financing
Parts Store
Pet Friendly
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.3/5
14 Reviews
World Volkswagen

Overall Score: 4 Star Rating4.3



About World Volkswagen
Certified: World Volkswagen
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, World Volkswagen has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About World Volkswagen
World Volkswagen is the fastest growing Volkswagen store on the Jersey Shore. Located just west of exit 100 of the Garden State Parkway, we have a complete selection of new and used cars and trucks ready for immediate delivery!! Each car goes through a rigorous 118 point inspection, road test, and a complete detail. Then we price them thousands less then our competitors! Still too much? Our prices are negotiable, and we will gladly consider your offer! Call us today at 1-(732) 918-1380 for a no obligation demonstration and test drive! Visit our website at www.JerseyShoreAutos.com, for our complete inventory and for finance and lease options on the vehicle of your choice!


joellen278
5/2/2012 9:33:39 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gino Dellomo, Robert Molloy

My Review of World Volkswagen:
This was the best car buying experience I have ever had. Very friendly staff, process was easy and fast too. I would highly recommend this dealership to anyone.

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jetta08
9/21/2011 7:11:01 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Roy Draper

My Review of World Volkswagen:
The salesman that worked with me was very friendly. The dealer had a very relaxed atmosphere, which did not make me feel pressured or uncomfortable. Very accommodating staff.

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Mmelone
9/16/2011 7:02:17 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Mitchell

My Review of World Volkswagen:
This was the most pleasurable buying experience I have ever had. Straight forward and honest. From the time I walked into the showroom
And drove the car home I couldn't be happier. We were never pressured thru the decision process. Dave is a young confient salesman.
Thank you Dave!

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Response from: World Volkswagen
Added: 9/16/2011 8:21:42 AM
Thanks! Dave is one of our finest sales associates! Knowledgeable, caring, and a great attention to detail! If you have any needs, please let Dave know right away, he'll be happy to help!

Khigh
8/28/2011 11:41:59 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Nick DeFilippis, Gino Dellomo

My Review of World Volkswagen:
Having had a disappointing experience at another local VW dealership we visited World VW hoping for better luck. Working with World VW was, pleasant, professional and efficient. Gino and Nick were friendly, helpful and informative. Being under new ownership, World VW is making every attempt to stand above the rest and they are succeeding. .

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Jerzygal
8/26/2011 8:44:45 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gino Dellomo, Roy Draper, Jonathan Redwood

My Review of World Volkswagen:
I went to another Vw dealership and told them I was in the market for a car , but wouldn't be buying for at least 6 months. Needless to say the salesguy acted like he had no time for me and said there were no cars available to test drive. I was furious and decided to try another dealership. I walked into World Vw and met Roy Draper .I told him that I wasn't going to buy a car today and he said no problem and answered all of my questions and then offered me a test drive. after the test drive he even offered me coffee water or tea or even lunch if I wanted.I said are you serious and then his boss Gino said there is pizza in the back if you want some slices . My boyfriend and i got a couple slices and then talked some more with Roy . The sales manager Jonathan came over to us thanked us for coming in gave me more info on pricing. Although i wasn't buying that day i was treated like in was still important . the other dealer should take notes from these guys . I already sent two of my friends to Roy and will keep doing so. I will see you guys in February for my new Jetta. I can't wait!!!!!

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ccsport
8/23/2011 7:46:38 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gino Dellomo

My Review of World Volkswagen:
What a great experience. We stopped by to test drive the CC. After the test drive we wanted to have lunch. They gave us the car for the day and said lunch is on World Volkswagen. Even if we don't buy the car. My wife and felt like we were in high school again driving around this car all day. We came back six hours later. We leased the cc and drove it home. From the time we walked in and were greeted by the manager Gino, unitl the time we left. We were treated like royalty. I would recomend this dealership to everyone. Kudos to world

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starhopper99
8/19/2011 5:33:35 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Stacy Frisch

My Review of World Volkswagen:
Don't go to this dealership. They are very unresponsive for any of requests. I had to call them many time to chase the car salesman. After all, their offer price was WAY HIGHER than they advertised. They just want you to come in with this aggressive pricing but you should know that it is just a bait. They will say the price is for the car which is not available and will quote much higher price. Worst car dealership in my life.

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jimbo44
8/1/2011 12:09:35 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gino Dellomo, Roy Draper, Jonathan Redwood

My Review of World Volkswagen:
Looking for a VW Jetta, my wife and I did our research as we compared it to other makes of cars. We had a certain price in mind and were already approved for a loan at 2.99%. We met with a Roy Draper,the sales agent. We could not have had a better one to deal with at this time. We told him we were shopping around for a car and were not ready to buy; we just wanted a test drive. At this point I expected the squeeze to purchase now to be issued. Nope, we received no such attempt by Roy. He was understanding and professional.
We came back a week later and decided to make an offer. The process did not take long. With both Roy and Gino we reached an acceptable price and not only that but, I received a finance rate of 1.99% throught VW. So in conclusion we drove away with the car we wanted, the price point we wanted,and a great finance rate. I might also convey the fact that Jonathan, who took care of all the final paperwork was excellent.
All in all we are delighted, happy customers that would do business again and again with World VW of Neptune.

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VdubBKNY
5/16/2011 2:40:07 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Nick Deflippis, Johnathan Redwood, Fernando, Gino

My Review of World Volkswagen:
Went to this dealership with a Truecar price quote they agreed to on a new car. When I arrived, Johnathan said the Truecar price is only good if I accept their finance terms of 4.9% or I can pay an additional $1k and I would qualify for the special 1.9%. Johnathan was rude. I was stuck in the dealership in a rainstorm and needed a car to get my elderly mom home. He knew this because on the phone I told him many times I am coming from far away with my mom. We live 60 miles away from this dealership. On the paperwork was an option for window VIN etching for $300. It clearly stated "OPTIONAL". I told him I don't want it. His exact words were "If you don't pay for it, you don't have a car". I bought the car but was pissed that at the tricks they pulled and how I was bullied to buy the VIN etching. I would have left and gone to Douglas or Hamilton but they were further away and I had no way of getting there and the rainstorm was hard and I had to get my mom home.

A few days later I get the email survey from VWOA about my dealer experience. I filled it out according to my experience with them. There were two check boxes at the bottom asking whether I would like to be contacted by VWOA or the dealership. I opted to be contacted by VWOA only! I clicked submit on the survey. Five minutes later, I get a call from Gino from the dealership berating me, yelling at me about the survey I submitted. Then he calls me back a second time with a calmer tone asking suggesting if there was a way I could change my survey. I ask about my license plates that have not arrived yet and he asks for my cc to pay for overnighting the plates to me. I tell him Nick told me it's included in the sale. He says it will come out of Nick's pay. So, I was clearly harassed by the dealership since I explicitly opted to ONLY be contacted by VWOA regarding the survey. It's been over 2 weeks since this and VWOA hasn't called me yet.

I received the plates with an invoice from World VW for $170 saying they didn't collect the correct amount of sales tax from me at the time of the sale. I go into my records and checked the Bill of Sale and everything adds up correctly so I have no idea where they pull this $170 from. Their invoice also states finance charges apply if the amount isn't paid by date on invoice. How can they apply finance charges to something I haven't sought a loan for? I called Fernando about this and he said he would get back to me about it. It's been 4 days and I haven't heard from him.

This dealership is sketchy and downright ridiculous. Avoid at all costs. Seriously, go to Hamilton or Douglass. I wish I did. VWOA should revoke the franchise from these people.

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lhstar1124
1/27/2011 4:40:41 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Nick DeFilippis

My Review of World Volkswagen:
I had such a pleasant experience at world Volkswagen. This dealership was the best dealership that I have dealt with. Nick De Fillipis the sales person was so friendly and informative and really strived to make the most of my time. He answered all my questions, and along with everyone else there, really treated me and my mom with respect and was sincerely grateful for my business. So not only did I get a GREAT car at a great price, but had such a relaxing and productive experience that I would recommend this dealership to everyone.

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