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Wyatt Johnson Ford Nashville
Nashville, TN
110 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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110 Reviews of Wyatt Johnson Ford Nashville
December 16, 2022
6 months ago I drove to an appointment to look at a specific vehicle at this dealership in Nashville only to be told when I arrived that the vehicle could not be shown due to a service light being on. specific vehicle at this dealership in Nashville only to be told when I arrived that the vehicle could not be shown due to a service light being on. That should have been my clue but I trusted the salesman and went ahead and looked at other vehicles and after some back and forth ended up making a purchase. The vehicle is fine so far but today I found out I was mislead when I was given information regarding free oil changes they threw in to the deal. I ended up having to pay the cost of the oil change out of my Christmas budget so thanks Johnny & JT I'll be sure to never do business with you again. More
by SBC
Employees Worked With
Johnny, JT
Helpful August 20, 2022
Ask for Tom Woods! He was excellent to work with & will rewrite any potential stigmas of a “car salesman”. Never felt an ounce of pressure, and could tell he genuinely He was excellent to work with & will rewrite any potential stigmas of a “car salesman”. Never felt an ounce of pressure, and could tell he genuinely cared that I made the best decision for myself and my family. Very helpful, knowledgeable, and accommodating. I ended up spending well over half a day there between test drives, running numbers, and mainly indecision… and never once did I feel rushed or an inconvenience. Tom will make sure you leave feeling good about whatever decision you make, whether you buy or it’s a no for now. And don’t forget to ask him about his music industry days with the fam! More
by janeyelrod
Employees Worked With
Tom Woods
August 03, 2022
Is it possible to give negative stars or black stars? I bought a used Lexus from Wyatt Johnson Ford on Thompson Lane. That should have been my first sign but I ignored it. After much thought One of 4 thi I bought a used Lexus from Wyatt Johnson Ford on Thompson Lane. That should have been my first sign but I ignored it. After much thought One of 4 things is happening: 1. A mechanic is disgruntled and is purposely trying to kill customers by performing sabotage and not service work. 2. The mechanics are not very bright and they are so inept that they do terrible work and have no business working on anyone's car because they have zero clue what they are doing and only got the job because all through school they rode the short bus with Billy Bob's (current mgr. or somebody's) son. (This one could easily bloom into #5). 3. At least one mechanic is purposely installing parts on cars incorrectly in hopes that the customer returns to have something fixed and again gets faulty service work. Be backs bring in the $$. Or they cost the dealership lots of money (See #4) 4. At least one mechanic cannot read service manuals (or refuses to), and he sabotages cars for sale in order to cost the sales department a fortune (over time with returns and lawsuits) because he feels its the best way to get back at management for past transgressions. Here's why I need input on the star rating: When I test drove the car (and I have a yard full of these cars) I noticed everything was smooth except for the braking. It felt like it had bad rotors, handling weirdly, and slight grinding when I turned the wheel. (NOT NORMAL) I mentioned it to salesman when we ended the test drive and I took a close look at the tires/wheels. Who ever did the service work had rotated the tires from front to back not noticing that this model car is stacked (has wider/bigger tires on the rear), like many sports cars today are. You can't rotate these front to back, technically speaking (from every service manual ever written). OH, but they did it anyway. Yes, they put the fat rear tires on the front and vise versa. This should have been the sign that told me to walk away.. but no.. So, I bought the car and took it right home and the next morning returned the wheels/tires to correct location. (Yes, had to do it myself because they were to "Busy" to rectify it for me) and I did not notice the brakes. Oh my... wish I had. The salesman said they put brand new brakes all around the car. After some very noisy, somewhat scary high speed braking incidents on a trip out of state, I went to replace what ever necessary to fix the horrible braking problem and I discovered that this Wyatt Johnson mechanic had not installed the large pin that holds spring that holds brake pads in correctly and left off the hairpin that locks it into place. Only the pressure created by the hydraulic brake system was holding the brake pads in. The brake pads were installed totally wrong and worse they had the right hand rotor (on this car the left is different from the right) on the left hand side and vise versa. Ignoring the large ingraving on each rotor stating "Right" or "Left". Imagine coming to a stop on the interstate and only one front brake working (and you not expecting it). Now imagine it going down a steep mountain road. I've been trying forever to get the service records on the car so I can check everything that horrible mechanic could have touched, but crickets. My salesman won't answer or return calls (Brady already got his cut of the profit so he's busy doing salesman stuff), and the service department has evidently been given the heads up and will neither answer your call or produce the service information. I guess they've shredded it by now to avoid producing it. So, while I drive my deathtrap to work each day, I pass by there and wonder how they are still in business. All I wanted was to know what service(s) were performed before the sale to me. I never asked for anything else. Just wanted to make sure all things touched by them was inspected, so it could be corrected before it causes more damage or worse, somebody gets hurt. No, I'm not the least interested in them checking it... I value my life. Also, I told them I wanted to use my credit union to finance and they said "no problem, we work with them too", and then they proceeded to shotgun my credit all over the country to see who they could make the most money with. Yes, and I received letters for weeks from these lenders. Only bottom feeders do shady stuff like that... I could have brought them a check in no time, but NO. They went against my wishes and had every bank you've ever heard of run my credit. Don't do business here. You will regret it for sure. More
by graymarine
Employees Worked With
Bradie
July 28, 2022
Thank you Wyatt Johnson and Cannon Bullock for helping my brother find the truck of his dreams, Cannon kept me in the loop every step of the way with his first purchase. Mike P. brother find the truck of his dreams, Cannon kept me in the loop every step of the way with his first purchase. Mike P. More
by michaelpounders
Employees Worked With
Cannon Bullock
July 01, 2022
JonMichael Robinson called us when he found the rapid red explorer my wife wanted this is our 2nd car he has sold us he makes you feel at home instead of a car dealership. explorer my wife wanted this is our 2nd car he has sold us he makes you feel at home instead of a car dealership. More
by Hollywood
Employees Worked With
JonMichael Robinson
June 25, 2022
Every time that I come over to this dealership it’s some xxxxxxxx. 06/25/2022 I WENT TO WYATT JOHNSON FORD ON THOMPSON LANE FOR AN OIL CHANGE. THE SERVICE PERSON WAS DEREK WHOM IS VERY SLOW WHEN CHECKING CU xxxxxxxx. 06/25/2022 I WENT TO WYATT JOHNSON FORD ON THOMPSON LANE FOR AN OIL CHANGE. THE SERVICE PERSON WAS DEREK WHOM IS VERY SLOW WHEN CHECKING CUSTOMERS IN AND OUT . I WAS THERE OVER 3 HOURS. FIRST I NEEDED AN AIR FILTETR. 2: THEN I NEEDED WIPER BLADES. 3: THEN MY TIRES COULDN’T BE ROTATED BECAUSE THE LUG NUTS WERE SWOLLEN. 4: MY BATTERY FAILED THE TEST, BUT, IT‘S STILL WORKING. THEN I NEED AN ALIGNMENT ON THE BACK. THEY COULD COMPLETE ALL OF THAT IF I WAS WILLING TO WAIT. I SAID xxxx NO!!! THEN ON TOP OF ALL OF THAT THEY TRIED TWICE TO OVER CHARGE ME. I HATE WYATT JOHNSON FORD. THIS IS THE FIRST AND LAST AMERICAN MADE VEHICLE THAT I WILL EVER PURCHASE!!! More
by QUEEN3
Employees Worked With
Derek
June 07, 2022
Wow, what a horrible experience. I traded a car here and when I went to clean my things out of my old car they had sent it to an auction lot where it was raided and all of my belongi I traded a car here and when I went to clean my things out of my old car they had sent it to an auction lot where it was raided and all of my belongings worth anything were stolen. They had reassured me I would receive a check for what was stolen, yet here I am months later with nothing and the contact I had has ghosted me. One of the employees even got an attitude with me telling me I should have already gotten my things, even though they were the ones who reassured me I could get everything the following Monday after I bought the car Friday. My temporary tag also expired because they couldn't get the taxes paid info and payment to the tag office to get my actual tag. Avoid at all costs!!!!! More
by Is3tj
Employees Worked With
Casey, Jason, Willie
June 04, 2022
The sales man was great. The dealership as a whole is terrible. I came in to look at a truck scheduled a time to come in as I had military obligations. Came in test drove and The dealership as a whole is terrible. I came in to look at a truck scheduled a time to come in as I had military obligations. Came in test drove and was ready to start running numbers. Gave them all my info for credit checks and all of a sudden closing time they can’t help until the next day. I asked well I have military obligations we are trying to buy truck what if someone comes in before I can tomorrow. I was told they would hold it for me and even talked to my sales guy in the middle of the day to confirm I’m still coming to get the truck. I get a call from my sales guy 30 minutes prior to me leaving to go finalize all the details. Guess what they sold the truck out from under me after checking my credit and having numbers ran. Hurt my credit by running it 3 different places and lied to me. I definitely will not be back. I wish dealerships would be held to some kind of standard by law with this but they are only here to screw us. Avoid this place if you can, would hate for you to get screwed as well. More
by ZachC
Employees Worked With
Matthew Gleason
June 03, 2022
Ryan went above and beyond to help me with my car buying experience. He was understanding and patient and didn't lay it on thick with pressure or the usual sales schtick. The whole buying process was smooth experience. He was understanding and patient and didn't lay it on thick with pressure or the usual sales schtick. The whole buying process was smooth and professional - I would recommend this dealership to anyone! More
by motogeber
Employees Worked With
Ryan P.
