Yankee Ford

First, this has nothing to do with Julie. My girlfriend had bought 3 vehicles through her. This involves the 6'3", 300+ lb bully of a Sales Manager she works for named Marty (who conveniently never pr had bought 3 vehicles through her. This involves the 6'3", 300+ lb bully of a Sales Manager she works for named Marty (who conveniently never provided his last name). I have never been treated with such an unprofessional level of business ethics and disrespect as I have prior to my attempt to purchase a 2011 Ford Explorer for my family. We had the financing, just needed to wait for our down payment to clear at our bank. On Tuesday, Oct 16th, at 12:30 PM Eastern, Marty calls, without really identifying who he was, and demands an answer if we're buying the vehicle "or what". After telling him that as a self-employed businessman of 7 years, if I spoke to him the way he spoke to me, we'd not be doing business. After changing his tone, I expressed what my only worry was on the vehicle, which was 33k mileage on the tires that are original to the vehicle. As they are $275 per tire, I asked if he would make a concession on price. He counter offered and said if I buy the new tires through his Service Shop, he would buy one of them, and would Mount & Balance for free. I considered that fair, he asked if we had a deal, and I confirmed a deal. He said he needed nothing signed, and didn't have to update the Purchase Agreement we had in hand. When I said we will be able to close on Thursday AM (the 18th), he said come on in. The 18th comes. Checks in hand to buy the vehicle in full. 10 minutes in, we're told the vehicle is on a "test drive". Julie seemed to think it was a safety check, which I thought was a nice touch. We wait another 25 minutes, still no sign of the Explorer. I ask Julie what's going on. She comes back to find out another consumer is test driving the vehicle, and is going to purchase it. Naturally, we're very upset. I demand an explanation. In comes Marty, first time I meet him. He's at least 6 inches taller than me, and at least 150 lbs larger than me. He asks me to come to a room out back. This room is really small, even for him. He asks me what my concern is. I ask "Why is a vehicle you and I agreed to a couple days ago being sold to someone else?" His reply, with an open mouthed condescending reply: "We're in business to sell cars". I pause a moment, and state "You selling cars isn't the issue. Selling the car we test drove, and agreed to with you, is the issue." He replies "You didn't sign anything!" I countered that "When I offered you my FAX number Tuesday if anything needed a signature, you declined needing us to sign, and said come here with checks in hand." His next reply was amazing: "Based on both of your credit, we didn't expect you to be able to afford it." That was it. I was called a liar, and due to my divorce and the credit challenges from that, I was made to feel subserviant. I told him we were done, walked out, grabbed our checks at the table where a poor confused sales rep who sold 3 vehicles to my girlfriend stood, and walked out without a word. As I put the checks into our Ford Escape (purchased at Yankee two years prior), Marty follows us. He asks us if he is to understand that if the other person doesn't want the vehicle, we're saying no to it as well. I said "Sir, with how unprofessional you have treated us, there is no way we want a vehicle from you. And with how insulting you were to me, as a Member of the Chamber of Commerce, I'm disgusted with you and will make sure others know." He decides to use his physical presence and yells "ARE YOU THREATENING ME!? ARE YOU SLANDERING ME!?" He stands over me, less than 2 feet from my face, with at least 8 people within 15 feet of the incident watching. But because of the situation and my anger, I'm not intimidated by him, nor do I make any move...just glare at him. He declares I "better not eyeball him if you know what's good for you". I stand my ground for 30 seconds, all the while taking one more cheapshot about our credit (funny that I have bank checks and paperwork with me, why is credit an issue here?), and finally yells at me to "Get the F!@# out!" I smile, and say "I'll be happy to." I stand another 10 seconds, walking away just looking at him, to see if he'd do something stupid. He did not, thankfully. I have never been more disgusted with a car buying experience in my life, and would tell anyone and everyone to avoid this company like the plague. Two words come to mind dealing with this man: Schoolyard Bully. No business deserves my hard earned income like this. And because of this, Julie Green has lost a client for life, who bought three vehicles there. She's the one who lost in all this. To sum this up: I wouldn't even send my worst enemy to Yankee Ford. By the way: Two days later, we bought a 2013 Kia Sorrento with 33k less miles on it. The funny thing is it cost us about $5k more...and we got approved! So much for credit being the issue, Marty!! More

Your typical- send the young/experienced sales person out who doesn't "know" anything and then bring them in to the closer- Marty who is trying to intimidate the buyer and asking the questions- "Will you do who doesn't "know" anything and then bring them in to the closer- Marty who is trying to intimidate the buyer and asking the questions- "Will you do it at this.. " "will you buy it at .." before even qualifying what the buyer is even looking for. We wanted a certain car, then they bring in a whole different style, and make because they want to "move it." High pressure, wanting to do what is best for them not best for the customer. There was no sense of relationship building. Then they didn't want to give us the price of the car. They just wanted us to buy into what the payment was going to be. They only called us back after I told them we didn't want to do business with someone who wasn't going to supply a price for what we were buying. Bad customer service and trying to be secretive and dishonst won't get you far. Lose the intimadition tactics and start having real conversations and it might get you somewhere. More

I had the worst car buying experience in my life. I have owned 12 vehicles over 28 years and worked with several new car dealers in the past. We were searching for a used car for our daughter. After havin owned 12 vehicles over 28 years and worked with several new car dealers in the past. We were searching for a used car for our daughter. After having difficulty finding the right car, we decided to entertain a new car because the sale man said he had a car that met all of her requests ( features, interior color, exterior color, etc.). The salsman said we have the car for you from another dealer and could have it within a few days. We discussed rough price, down payment, etc. Everything was going smoothly and we left a $2000 down payment and received several phone calls on the status of delivery from another state. We agreed on a time to pick up the car, we asked for the interior and exterior to be simonized prior to picking up the car. The salesman said yes, it would be done. We got a phone call when the car was delivered at the dealership and were told it would be simonized and ready for our agreed upon pickup time. The day before we were to pick up the car, we got another call saying it was ready to go and simonized. The day of pick up, we get to the dealership and the car was there but the interior was tan instea of black as we were told originally. No one ever nmentioned that when they called us several times prior to pick up. My daughter did not like the car so we declined purchase...it was not the car we agreed on. There were no apologies from the salesman that it was a differnt care then he had explained. Since it was a Saturday, they could not give us the $2000 back. We did get the $2000 on Monday and purchased a car at another dealer who treated us great! Do not expect great customer service at Yankee Ford. More